Law and law:

1. Performs registration of air tickets, registration of transportation and acceptance and transfer of baggage; care of passengers, their luggage and hand luggage; booking seats for transfer passengers, providing dispatch support for group transportation;

2. Accompanies passengers while moving along the platform on foot or in vehicles;

3. Meets arriving passengers, checks documents, boards departing passengers on the plane or bus;

4. Completes the required documentation;

5. Conducts summaries of completed operations, receives and transmits established information to related services;

6. Issues certificates on air transportation issues;

7. Considers complaints and claims regarding the transportation of passengers and luggage;

8. Carry out investigations of violations of the established procedure for servicing passengers, loss, theft and damage to baggage during air transportation;

9. Organizes and implements using automated information systems(and without their use) searching for luggage that did not reach its destination;

10. Draws up commercial acts and claims;

11. Prepares draft decisions regarding claims for the claims commission;

12. Adheres to the requirements of the regime and ensuring flight safety;

13. Conducts informational and other necessary work with foreign passengers;

14. Provides services to transfer and transit passengers during air transportation;

15. Knows, understands and applies current regulations relating to its activities;

16. Knows and complies with the requirements of regulations on labor protection and environment, complies with the standards, methods and techniques of safe work performance.

The agent has the right:

1. Require passengers to follow the rules air transport;

2. Require passengers to present an air ticket, boarding pass, identification document, and if they have a discount ticket, a document confirming their right to the benefit;

3. Do not accept for transportation items whose packaging does not ensure the safety of the contents;

4. Give instructions to loaders on the procedure for completing luggage;

5.Do not issue a boarding pass or luggage to a passenger without paying for excess weight.

The agent is responsible for:

1. Improper performance or failure to fulfill one’s official duties provided for by this job description– within the limits determined by the current labor legislation of the Russian Federation;

2. Offenses committed in the course of carrying out their activities - within the limits determined by the current administrative, criminal and civil legislation of the Russian Federation;

3. Causing material damage– within the limits determined by the current labor and civil legislation of the Russian Federation.

The main directions for improving the activities of the airline

During the internship period, the peculiarities of the operation of the passenger terminal of domestic airlines at Khabarovsk Airport were studied and identified.

Pre-graduation practice took place in the SOPP service as an agent for organizing passenger air transportation services. IN job responsibilities included:.

During my internship, I did not identify any significant deficiencies in the process of passenger check-in and baggage check-in.

Minor disadvantages include:

· accumulation of large queues at check-in counters during peak hours

Conclusion

Khabarovsk Airport is the largest Russian airport international importance in the Far Eastern region. Every year the airport serves about 1.6 million passengers and ranks first in terms of passenger traffic on domestic and international airlines among airports in the Russian Far East.

Organizationally – legal form airport is open Joint-Stock Company"KHABAROVSK AIRPORT" (JSC "KHABAROVSK AIRPORT").

As a result, I would like to note that the territory of the Far East is a dynamically developing territory; Khabarovsk Airport OJSC occupies one of the leading places. And this once again suggests that the airport needs innovation in all areas of activity. The success of an enterprise, of course, depends on the uninterrupted, trouble-free operation of all structural divisions. If the airport follows the mandatory elements of the quality control system, passenger traffic will increase.

List of sources used:

1. Air Code of the Russian Federation No. 60-FZ dated March 19, 1997 (current edition dated October 14, 2014);

3.FAP " General rules air transportation of passengers, baggage, cargo and requirements for servicing passengers, shippers, consignees" (approved by order of the Ministry of Transport of the Russian Federation dated June 28, 2007 N 82 With amendments and additions dated: July 16, 2014

4.Electronic resource http://miragavia.ru/airport.html#passenger/

5.Electronic resource http://www.neuch.ru/referat/114803.ht

6.Electronic resource http://www.airkhv.ru/

7.Electronic resource http://www.borovik.com.

Application

Calendar plan pre-graduation practice

Student(s)___course, group________

Speciality_____________________________________________________

Place of internship __________________________________________

__________________________________________________________

(Business name)

date	Place of work	Brief summary of the work	Duration of work, hour	Manager's signature
Department	Workplace

Signature of the practice manager _________________________________

Student's signature ________________________

Signature of the branch manager ___________________________

Work schedule

No.	Workplace, name of work	Working hours
According to plan	actually

Feedback from the head of pre-diploma internship from the enterprise about a student of the ___ course.

The student_________________________________________________ passed

Pre-graduate internship at the enterprise ________________________________________

During the period from “___” ___________ to “___” __________ 2015.

1. The level of theoretical training of the student in the branch ( summary, grade)

________________________________________________________________

Current Document [ /34/395/ ]: Job description of the inspection inspector (for organizations air transport) (JSC Yurinform V, 2011) APPROVED Head (name of organization) () » » JOB DESCRIPTION OF THE INSPECTION INSPECTOR 1.1. This job description defines functional responsibilities, rights and responsibilities of the inspection inspector (hereinafter referred to as the Organization). 1.2. The inspection inspector is appointed and dismissed in accordance with the procedure established by the current labor legislation by order of the head of the Organization. 1.3. The inspection inspector reports directly to the Organization. 1.4.

Job description of an inspection inspector

For an employee's job description budgetary institution. 1.8. . 2. Functions 2.1. Conducting an inspection. 2.2. Ensuring compliance with inspection technology.
3. Job responsibilities The inspection inspector performs the following duties: 3.1. Conducts searches of passengers and crew members aircraft, service personnel, hand luggage, baggage, cargo, mail, on-board supplies and aircraft.
3.2.

Attention

3.4.

Applies technical means and approved security screening technology. 3.5. Identifies and identifies explosive devices during the inspection process (incl.

Pre-flight inspection." 1.3. The inspection inspector must know: - laws and other regulations legal acts on issues of civil aviation security; - regulatory and methodological documents regulating the pre-flight inspection of passengers, crew members, service personnel, hand luggage, baggage, mail, cargo and on-board supplies; — instructions on the airport’s access and intra-facility regime; — the procedure for interaction with related airport services and actions in the event of a threat of an act of unlawful interference and others emergency situations; — general information on explosives and explosive devices and rules for their safe handling; - basics labor legislation; — Internal rules labor regulations organizations; — labor protection rules and fire safety; — . 1.4.

Vacancies and work: “baggage inspection inspector” in Moscow

For the job description of an employee of a budgetary institution. 1.8. . 2. Functions 2.1. Conducting an inspection. 2.2. Ensuring compliance with inspection technology.

3. Job responsibilities The inspection inspector performs the following duties: 3.1. Conducts inspections of passengers, aircraft crew members, service personnel, hand luggage, baggage, cargo, mail, on-board supplies and aircraft.
3.2.

Important

Seizes and registers in the prescribed manner seizure of dangerous items and substances prohibited for transportation. 3.3. Follows established procedures for the transportation of weapons confiscated from passengers during the flight.

3.4. Applies technical means and approved inspection technology to ensure aviation security. 3.5. Identifies and identifies explosive devices during the inspection process (incl.

The inspection inspector in his activities is guided by: - ​​Charter (Regulations); (name of organization) - this job description; — . (other acts and documents directly related to labor function inspection inspector) 1.5. The inspection inspector reports directly. (name of manager's position) 1.6. During the absence of the inspection inspector (vacation, illness, etc.), his duties are performed by an employee appointed in the prescribed manner, who acquires the corresponding rights and is responsible for failure to perform or improper performance of the duties assigned to him in connection with the replacement.
1.7. The inspection inspector belongs to the third qualification level of the professional qualification group of positions for air transport workers of the second level (Order of the Ministry of Health and Social Development of Russia dated 08.08.2008 N 393n)<1.
Secondary vocational (technical or military) education without requirements for work experience, availability of a certificate of completion of special training under the “Pre-flight inspection” program. The above qualification characteristics of the position “Inspection Inspector” are intended to resolve issues related to the regulation of labor relations and ensuring an effective personnel management system in various organizations. Based on these characteristics, a job description for an inspection inspector is developed, containing the rights and responsibilities of the employee, as well as a specific list of his job responsibilities, taking into account the specifics of the organization and management of the activities of the enterprise (institution).

Who worked as a security inspector at the airport??

Pre-flight inspection." 1.5. The screening inspector must know: - laws and other regulatory legal acts on issues of civil aviation security; — regulatory and methodological documents regulating the work on pre-flight inspection of passengers, crew members, service personnel, hand luggage, baggage, mail, cargo and on-board supplies; instructions on the airport's access and intra-facility regime; — the procedure for interaction with related airport services and actions in the event of a threat of an act of unlawful interference and other emergency situations; — general information on explosives and explosive devices and rules for their safe handling; — basics of labor legislation; — labor protection and fire safety rules. 1.6.

The screening inspector must know 2) The screening inspector, when performing his duties, must know: laws and other regulatory legal acts on issues of civil aviation security; regulatory and methodological documents regulating the pre-flight inspection of passengers, crew members, service personnel, hand luggage, baggage, mail, cargo and on-board supplies; instructions on the airport's access and intra-facility regime; the procedure for interaction with related airport services and actions in the event of a threat of an act of unlawful interference and other emergency situations; general information on explosives and explosive devices and rules for their safe handling; basics of labor legislation; labor protection and fire safety rules. Requirements for the qualifications of an inspection inspector 3) Qualification requirements.

Info

We bring to your attention a typical example of a job description for an inspection inspector, sample 2018. The job description of an inspection inspector must include the following sections: general position, job responsibilities of an inspection inspector, rights of an inspection inspector, responsibilities of an inspection inspector.

The job description of the inspection inspector refers to the section “Qualification characteristics of positions of managers and specialists of air transport organizations.” The job description of the inspection inspector must reflect the following points: Job responsibilities of the inspection inspector 1) Job responsibilities.

Inspector for screening passengers and baggage at the airport job description

Final provisions 6.1. This job description has been developed on the basis of the qualification characteristics of the position “Inspection Inspector” (Unified qualification directory of positions for managers, specialists and employees. Section “Qualification characteristics of positions of managers and specialists of air transport organizations”, approved by Order of the Ministry of Health and Social Development of the Russian Federation dated January 29, 2009 N 32), . (details of other acts and documents) 6.2. The employee is familiarized with this job description upon hiring (before signing the employment contract). The fact that the employee has become familiar with this job description is confirmed (by signature on the familiarization sheet, which is an integral part of this instruction (in the magazine for familiarization with job descriptions); in a copy of the job description kept by the employer; in another way) 6.3.

This job description has been automatically translated. Please note that automatic translation is not 100% accurate, so there may be minor translation errors in the text.

Preface to the job description

0.1. The document comes into force from the moment of approval.

0.2. Document developer: _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _.

0.3. The document has been approved: _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _.

0.4. Periodic verification of this document is carried out at intervals not exceeding 3 years.

1. General Provisions

1.1. The position "Airport duty officer" belongs to the category "Technical employees".

1.2. Qualification requirements - complete general secondary education and vocational training in production. Work experience in operational production management - at least 3 years, including at this enterprise - at least 1 year.

1.3. Knows and applies in practice:
- Air Code of Ukraine;
- orders, instructions and other organizational and administrative documents of the Ministry of Transport of Ukraine, Ukraviatrans, airlines, regulating the organization of transportation;
- organization of production planning and dispatching;
- aircraft traffic schedule;
- daily flight plan;
- production connections between departments of the enterprise preparing aircraft for departure;
- organization of operational accounting, organizational technology, automation, mechanization and communication tools that are used during transportation management;
- basic provisions of labor legislation;
- fundamentals of economics, scientific organization of labor, organization of production and management;
- standards of labor protection, industrial sanitation and fire protection;
- in the case of international transportation - the rules for constructing and applying international tariffs;
- operating rules of customs and border quarantine authorities, international telephone codes;
- knowledge of a foreign language to the extent provided for in the special training program.

1.4. An airport duty officer is appointed and dismissed by order of the organization (enterprise/institution).

1.5. The airport duty officer reports directly to _ _ _ _ _ _ _ _ _ _ .

1.6. The airport duty officer supervises the work of _ _ _ _ _ _ _ _ _ _ .

1.7. During absence, the airport duty officer is replaced by a person appointed in accordance with the established procedure, who acquires the appropriate rights and is responsible for the proper performance of the duties assigned to him.

2. Characteristics of work, tasks and job responsibilities

2.1. Carries out, with the help of automation, mechanization and communications (or without them), operational management of technological processes and the organization of air transportation in accordance with the production program, aircraft schedule and daily flight plan.

2.2. Coordinates the internal work of the section (transportation service group, organizes interaction between the section and other services of the airline in order to ensure maximum commercial load and regularity of aircraft flights.

2.3. Carries out operational control over the progress of commercial servicing of aircraft in accordance with the technological schedule for servicing passengers and clientele of the airline.

2.4. Identifies production reserves, takes part in drawing up and making changes to the daily flight plan, preparing proposals for adjusting the schedule.

2.5. In the event of a change in the flight plan, makes decisions on organizing transportation and service for passengers under new conditions.

2.6. Implements and ensures the rational use of technical means of production management, means of mechanization and automation of transportation.

2.7. Participates in the analysis and evaluation of the activities of enterprise services.

2.8. Maintains established documentation and reporting.

2.9. Knows, understands and applies current regulations relating to his activities.

2.10. Knows and complies with the requirements of regulations on labor protection and environmental protection, complies with the norms, methods and techniques for the safe performance of work.

3. Rights

3.1. The airport duty officer has the right to take action to prevent and eliminate cases of any violations or inconsistencies.

3.2. The airport duty officer has the right to receive all social guarantees provided for by law.

3.3. The airport duty officer has the right to demand assistance in the performance of his official duties and the exercise of his rights.

3.4. The airport duty officer has the right to demand the creation of organizational and technical conditions necessary for the performance of official duties and the provision of the necessary equipment and inventory.

3.5. The airport duty officer has the right to familiarize himself with draft documents relating to his activities.

3.6. The airport duty officer has the right to request and receive documents, materials and information necessary to fulfill his job duties and management orders.

3.7. The airport duty officer has the right to improve his professional qualifications.

3.8. The airport duty officer has the right to report all violations and inconsistencies identified in the course of his activities and make proposals for their elimination.

3.9. The airport duty officer has the right to familiarize himself with documents defining the rights and responsibilities of the position held, and criteria for assessing the quality of performance of official duties.

4. Responsibility

4.1. The airport duty officer is responsible for failure to fulfill or untimely fulfillment of the duties assigned by this job description and (or) failure to use the granted rights.

4.2. The airport duty officer is responsible for failure to comply with internal labor regulations, labor protection, safety regulations, industrial sanitation and fire protection.

4.3. The airport duty officer is responsible for disclosing information about an organization (enterprise/institution) that is a trade secret.

4.4. The airport duty officer is responsible for failure to comply or improper fulfillment of the requirements of internal regulatory documents of the organization (enterprise/institution) and legal orders of management.

4.5. The airport duty officer is responsible for offenses committed in the course of his activities, within the limits established by the current administrative, criminal and civil legislation.

4.6. The airport duty officer is responsible for causing material damage to the organization (enterprise/institution) within the limits established by the current administrative, criminal and civil legislation.

4.7. The airport duty officer is responsible for the unlawful use of the granted official powers, as well as their use for personal purposes.

Fig.1

In accordance with the main tasks and functions of the service, the head of the SPP is obliged to:

• 1. Organize direct management and control over the activities of SPP personnel.
• 2. Ensure the development of instructions and work technologies, regulations on SPP divisions, job descriptions for SPP employees, and regulatory documents on labor protection.
• 3. Ensure control over the implementation of instructions and operating technologies of the SPP, job descriptions of employees.
• 4. Organize and ensure the preparation of evidentiary documentation for certification of the main airport activities, quality management systems, labor protection system as it relates to the activities of the airport.
• 5. Coordinate the work of IPS units, airline representative offices and third-party organizations to serve passengers in emergency situations.
• 6. Organize and ensure an appropriate level of service for letter and control flights in terms of organizing passenger transportation.
• 7. Analyze materials of claims and appeals from passengers and airline representatives.
• 8. Ensure the development of measures to improve operating technologies, increase the regularity and safety of flights, the quality of passenger service, reduce requests and complaints from passengers, and ensure the safety of baggage accepted for transportation.
• 9. Participate in the formation of aircraft schedules in order to ensure regularity of flight departures, efficient use of terminal capacity, quality of passenger service, as well as optimal flight connection times when organizing transfer transportation.
• 10. Interact with the Pulkovo Airport checkpoint, the Pulkovo customs border service, divisions of VVSS LLC, and airline representative offices in accordance with approved instructions, technologies and ground service agreements.
• 11. Monitor the economic performance of the service, ensure the economic security of units.
• 12. Prepare, correctly and timely submit and execute the SPP budget.
• 13. Monitor compliance by subordinates with the established order and discipline.
• 14. Conduct official investigations into cases of violation of discipline and take measures in accordance with current legislation to bring the perpetrators to disciplinary and financial liability.
• 15. Participate in the development of projects, plans for economic and social development, annual programs, creating healthy and safe working conditions.
• 16. Organize and coordinate:
  • · certification of workplaces according to working conditions with subsequent certification of work on labor protection;
  • · Conducting periodic medical examinations of employees of the SSP related to harmful production factors;
  • · measures to prevent accidents at work and occupational diseases to improve working conditions and bring them into compliance with the requirements of regulatory legal acts on labor protection.
• 17. Provide:
  • · relevant labor protection requirements, working conditions in the workplace, training in safe methods and methods of performing work;
  • · conducting labor safety briefings, internships at the workplaces of self-employed workers and testing knowledge of labor safety requirements;
  • · prohibition from work of persons who have not completed the specified training, instruction, internship, as well as testing of knowledge on labor protection in the established order;
  • · preventing employees from performing their job duties without undergoing mandatory medical examinations, as well as in cases of medical contraindications;
  • · development of instructions on labor protection and their timely revision for compliance with the requirements of regulatory labor documents on labor protection;
  • · technically sound condition of production equipment, instruments, tools and electrical equipment;
  • · organizing and monitoring the safe operation of all of the above;
  • · use by the employee of special clothing, safety footwear and other personal protective equipment determined by the relevant guidelines;
  • · taking measures to prevent emergency situations, preserve the life and health of workers;
  • · fire safety measures, participation in the investigation of industrial accidents and analysis of the causes of injuries, as well as in the development of measures to prevent industrial injuries.
• 18. Control:
  • · performance of special duties by the manager;
  • · compliance with the work and rest regime established by law;
  • · ensuring unimpeded access to officials, state labor protection bodies, state supervision over compliance with labor protection requirements, as well as representatives and general control bodies for the purpose of conducting inspections, conditions and labor protection;
  • · ensuring compliance with the instructions of officials of regulatory authorities;
  • · implementation of operational control with the participation of public labor safety inspectors, trade unions, the technical condition of equipment, machines and mechanisms, ventilation systems, the condition of sanitary facilities, household premises, personal protective equipment.

In accordance with the main tasks and functions of the service, the OPP agent is obliged to:

• 1. Register passengers and passengers’ luggage (manual and automated methods)
• 2. Board departing aircraft and meet arriving passengers.
• 3. Provide services to passengers of special categories in accordance with current instructions and technologies: unaccompanied children, especially important passengers, transfer passengers, passengers with disabilities, sick passengers.
• 4. To obtain access to passenger registration and baggage check-in, undergo training on the rules for transporting dangerous goods and retraining (knowledge testing) at least once every two years.
• 5. Complete the necessary documentation.
• 6. Know and comply with the rules for the automated method of checking in and boarding passengers using automated dispatch management systems. Follow the rules for operating the equipment. It is prohibited to carry out operations in automated systems using someone else's code.
• 7. By order of the senior IPP dispatcher (IPP dispatcher), in accordance with the requirements of regulatory documents, serve and provide assistance in processing passengers requiring special services (transfer passengers, sick passengers, passengers with disabilities, unaccompanied children, especially important passengers).
• 8. In a timely manner before the start of registration, report to the registration desk, check the serviceability of the registration desk equipment, and if any malfunctions are detected, report to the IPS software manager; prepare the required number of boarding passes, baggage tags and baggage manifests; check the availability of information materials (placards) in accordance with the airline’s instructions.
• 9. Show up at the boarding gate on time and check the equipment before boarding is announced.
• 10. Upon completion of boarding, print out documents in accordance with the airline’s instructions and hand over the documents to the crew member.
• 11. Comply with aviation safety requirements.
• 12. Maintain cleanliness and order in the workplace, office and household premises.
• 13. Attend the debriefing of the shift personnel of the passenger department of the SPP.
• 14. Know and comply with the requirements of governing documents.
• 15. In accordance with the established procedure, undergo instructions on labor protection and testing of knowledge of labor protection.
• 16. Comply with the requirements of the job description, the current legislation of the Russian Federation, orders, instructions, orders of senior managers related to the activities of the SPP software.

In accordance with the main tasks and functions of the service, the dispatcher is obliged to:

• 1. Ensure control over compliance with aviation security requirements during the execution of technological process operations.
• 2. Ensure the regularity of flight departures, monitor the timely execution of passenger service operations.
• 3. Monitor compliance with the requirements of regulatory and guidance documents, standards and airline rules by shift personnel of the Ground Handling Directorate when serving passengers.
• 4. Monitor the timeliness and correctness (in accordance with the requirements of the QMS) of keeping records (registration books, reporting forms, etc.) provided for by the current regulatory documents by the Department's OOPP agents.
• 5. Monitor compliance with the requirements of labor protection and fire safety instructions by the Department’s OOPP agents.
• 6. Act as the senior dispatcher of the Department during his absence.
• 7. Ensure the safety of entrusted material assets.
• 8. Know and comply with customs rules, requirements of the Pulkovo Airport checkpoint and units ensuring aviation security.

Landing controller

The boarding dispatcher distributes agents to the EOPP to service flights (boarding passengers) according to the daily flight plan; appoints a GPO agent responsible for boarding a specific flight, assigns flight gates.

Arrival dispatcher

Upon arrival, the dispatcher distributes agents to the OPP for servicing flights upon arrival, appoints an OPP agent responsible for meeting the flight.

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DECISION of the Ministry of Labor of the Russian Federation dated 26-04-94 33 ON THE CORRESPONDENCE OF WAGE RANKS AND TARIFF - QUALIFICATION CHARACTERISTICS FOR... Relevant in 2018

Terminal Manager

6 - 9 digits

Job responsibilities. Organizes and controls passenger service in the terminal building, maintenance of halls, rooms and office premises in exemplary order for workers carrying out passenger transportation, property accounting, repair and replacement of faulty furniture, equipment and inventory of the terminal, timely repair of heating, lighting, ventilation, water supply systems and sewerage, as well as doors, windows, etc. Provides equipment and uninterrupted operation of storage rooms, installation of visual information in the halls and rooms of the terminal, external design of the terminal building, constant monitoring of maintaining cleanliness and order in the halls and rooms of the terminal and on the station area. Takes measures to introduce means of mechanization and automation of passenger service processes and conducts an inventory of these means. Monitors the work of third-party organizations in the terminal building and on the station grounds. Organizes repairs of premises and structures, monitors the implementation of repair work. Study the comments and suggestions of citizens. Takes corrective action. Performs work on organizing timekeeping, drawing up duty schedules, vacations and workday routines, ensuring rational organization of meals for employees engaged in passenger transportation. Ensures the implementation of fire prevention measures and maintenance of fire equipment in good condition. Supervises subordinate employees, monitors compliance with labor and production discipline, and conducts educational work in the team.

Must know: Air Code; Regulations on disciplinary liability of VT employees; resolutions, instructions, orders of higher authorities, methodological, regulatory and other guidance materials relating to administrative and economic services for passenger transportation; rules for the transportation of passengers, baggage and cargo on domestic routes; regulations on the hotel, rest rooms; rules for the operation of buildings and structures and other organizational and administrative documents of the DVT, regional administration of VT; basics of labor legislation; fundamentals of economics, labor organization and management; rules and regulations of labor protection, safety, industrial sanitation and fire protection.

Requirements for qualification in the ranks of the payment.

6th category: secondary vocational education and work experience in positions organizing passenger air transportation for at least 2 years;

7 - 8 categories: higher professional education without requirements for work experience or secondary vocational education and work experience in positions organizing passenger air transportation for at least 3 years;

9th category: higher professional education, work experience in positions organizing passenger air transportation for at least 3 years, or secondary vocational education and work experience in positions organizing passenger air transportation for at least 5 years.