Training modeling business processes in the company. Course "Modeling business processes in a company: the order of description and implementation"

Well " Business process management in an organization"training is designed for managers responsible for managing business processes in the company and / or its implementation.

The course program covers all stages of the UBP, from the delineation of business processes to their optimization.

One of the features of the course is the implementation of practical exercises based on the processes of your company. About 50% of the course is dedicated to practical exercises. The result of each practical session is a document that you can use as a model for further work.

With corporate training, it is possible to change the program according to your wishes.

After listening this course, You will learn:

• Identify business processes and define their boundaries;
• Identify business process owners;
• Create a general and detailed map of the organization's business processes;
• Develop a regulation on business processes;
• Model and describe business processes in detail;
• Develop a system of business process indicators;
• Implement rapid process improvements;
• Work with projects for the implementation and optimization of business processes;
• Audit and organize monitoring of business processes.

The program of the course "Business process management in the organization (BPM)"

1. Fundamentals of Business Process Management

2. BP delimitation

• Defining boundaries and preparing a map of the main processes
• Preparing a list of all processes in the company
• Definition of business process owners
• Working with process commands
• Regulation on business process management
• Goals of business process description
• Tasks of describing business processes
• Development of a regulation on business process management
• Communication rules
• Development of a communications plan

3. PSU Description

• Study existing business processes
• Modeling business processes in BPMN notation
• Detailed description of BP - BP regulation
• Definition and measurement of business process indicators

4. Rapid business process improvements

• Project management for the implementation of business processes
• Project development
• Managing change - overcoming resistance

5. BP optimization

• Methods and procedure for improving business processes
  • Business Process Analysis Methods
  • BP optimization methods
  • The procedure for improving the BP
  • Evaluation of the effect and selection of the optimization project
• Training process teams to improve processes
• Determination of goals and areas for improvement
• Project management to improve business processes
• Control of results, monitoring and audit of business processes
• Final task

At the end of the course, a final assessment is carried out in the form of a test or based on grades for practical work performed during the learning process.

"Interface" company supplies all the most advanced CASE tools, existing on the market. The company provides comprehensive information and technical support, conducts training courses and free seminars.

CASE tools allow you to design any system on a computer. A necessary element of systemic and structural-functional analysis, CASE tools allow modeling business processes, databases, components software, activities and structure of organizations. Applicable in almost all areas of activity. Application result CASE-tools- system optimization, cost reduction, efficiency increase, error reduction.

The courses are intended for people who, for one reason or another, are interested in business success. modern enterprise(business owners, managers, business analysts and business designers, software project managers, system analysts).

Most top managers and business owners strive to improve the operational efficiency of their companies. And not in vain. After all, the success of the applied management model is one of critical factors conservation competitive advantage. And that means the existence of the company in the market.

Practice shows that it is possible to increase the operational efficiency of the company, ensuring the preservation of competitive advantages, by introducing elements of a process approach to business management.

Business Process Management is a modern management technique that considers a company's activities as an ordered set of processes passing through several functional divisions. Such a "horizontal" view of the company's activities makes it possible to increase its customer focus and synchronize the work of functional divisions. Another advantage of the process approach is the launch of a cycle continuous improvement business processes, which leads to a progressive increase in the maturity of the company's management system.

Process approach to management has proved its effectiveness in practice - after all, many foreign and domestic companies have already implemented it. And this allowed them to significantly increase their operational efficiency, which is critically important in a highly competitive environment.

The following tasks are most often solved using the process approach:

• Optimization of business processes - increasing productivity, reducing costs, reducing process execution time, improving the quality of process results.
• Bringing order to the business and its regulation, which means increasing the transparency, controllability and manageability of the business through the regulation and typification of existing business processes.
• Reducing the design time for new business processes to bring new services to market.
• Definition of requirements for information systems for further process automation.
• Freeing up manager's time and reducing dependence on staff.

Topics covered

• Process and its components.
• Business Modeling. Business Process Analyze toolkit.
• Practical case"Development of a top-level process model".
• Practical case "Development of a process model in EPC notation".
• Process automation tools. BPMs.
• Process Controlling - Process Intelligence.
• Practical case "Development of process indicators".
• Process improvement.
• Process office.

Goals

Learn the basics of the process approach and understand its advantages, as well as develop skills in describing and analyzing business processes (VAD and EPC notations) in the course of solving practical problems.

The target audience

Course for those who are associated with modeling, development and automation of business processes: middle managers; heads of departments of organizational development; business analysts, project managers; employees of quality services, employees of personnel management departments.

Preliminary preparation

It is desirable to have experience in participating in projects for the description, analysis and optimization of business processes.

Dainova Consulting offers a wide range of trainings on the Aris methodology and tools for entry-level specialists and professionals. ARIS training is carried out at an equipped workstation connected to the server. We also prepare and conduct personal trainings and field seminars on ARIS at the customer's premises.

Forms of conducting trainings Aris.

• group;
• personal;
• field seminars and events.

All ARIS trainings/courses are conducted in Russian for groups of 4 to 6 people. Some of the materials were prepared on the basis of materials translated and adapted into Russian by Software AG, some were developed using the unique developments of Dainova Consulting LLC.

For group training educational material provided in the form of brochures, in paper form. ARIS training in a group is carried out in a classroom with an equipped workplace for each student connected to the ARIS server.
In our trainings we use only the latest versions of ARIS software with pre-prepared exercises based on our infrastructure.
During the trainings, the trainees have access to: water in the classrooms, unlimited access to kitchens with utensils, tea, coffee.

If an on-site seminar or personal training is held, the program, material and cost are agreed with the Customer in advance when preparing the event.

A field seminar is held at the customer's premises for groups of 10 people or more. Personal training is carried out for groups of 5 to 8 people.

Benefits of studying at Dainova Consulting.

1. Training programs include the best practices from Software AG, as well as Dainova Consulting's unique developments in training the process approach and business processes in the Russian market;
2. Our teachers have 10 years of project and teaching experience;
3. Classes are held on the basis of our own ARIS servers with a fully configured infrastructure for each student;
4. Classes are held in mini groups from 4 to 6 people;
5. Classes are held in the center of Moscow, in the Citydel business center, next to the Kurskaya metro station. The building houses a cafeteria, coffee shops and restaurants. Several hotels within walking distance;
6. For listeners are provided: water, tea, coffee throughout the training;
7. Classes are held on the basis of the newest and most current versions of ARIS;
8. Personal trainings and field seminars are held at dates and times convenient for the Customer;
9. At the end of the training, trainees receive a certificate of completion of the training.

Brief description of the main trainings Dainova Consulting.

1. Setting up and working with the ARIS Connect portal

Course objective: Training in the rules of work and setting up a process portal based on ARIS Connect

The target audience:

• Middle managers;
• business process analysts;

Required preparation:

• Getting started with ARIS Connect, getting to know the interface, navigating through the product;
• Login. General settings. Portal navigation;
• Model discussion. Private, group, public comment;
• Document storage in ARIS Connect. Structure, functionality;
• Options for reviewing models on the portal. Step by step view, tabular view, RACI, diagram;
• Control life cycle models by submitting proposals for changing the model in ARIS Connect;
• Working with catalogs in ARIS Connect. Navigation through directories of documents, roles, IT systems;
• Personal Area user in ARIS Connect. Setting up a profile, channel, notifications;
• Participation in groups. Create your own groups;
• Administration in ARIS Connect. Access to charts with various statistics. Monitoring user activity, distribution of licenses, movement of documents, history of changes in models and objects .;
• Publishing databases on the portal. Management of users and user groups;
• Portal administration. Managing configuration sets. Portal customization options;
• User home page customization;
• Customization of the portal directory hierarchy. Managing the scope of users on the portal;
• ARIS Aware. Dashboards for processes, activities, statistical information.

Duration: 3 days.

Handout:

2. Modeling business processes in ARIS

Course objective: Learn how to use ARIS Designer to model and describe complex business information in a logical and understandable way using the ARIS methodology.

The target audience:

• Middle managers;
• business process analysts;
• Process office specialists;
• Business process consultants.

A course on business process modeling in Aris will also be useful:

• technical specialists and administrators of the Aris platform;
• script developers for Aris Architect / Design Server / Connect Server.

Required preparation:

• Business process, its boundaries and main characteristics;
• Description of processes at different levels, types of models, their features;
• Description of reference and environment models;
• Documenting business processes through the use of reporting scripts;
• Analysis of business processes using tables and queries;
• Methods of regulation of business processes. Performing semantic checks.

Duration: 5 days or 3 days.

Handout: provided in paper form in Russian.

3. Dynamic simulation in ARIS Business Simulator

Course objective: Gain skills in using ARIS Business Simulator to conduct dynamic simulations.

The target audience:

• business process analysts;
• Process office specialists;
• Business process optimization specialists;

Required preparation:

• Walkthrough training course"Modeling business processes in ARIS" or equivalent knowledge;
• Basic computer and Windows skills.

• Creation of models for simulation;
• Filling in model attributes for simulation;
• Setting simulation options;
• Conducting process simulations;
• Analysis of simulation results;
• Working with experiments.

Duration: 2 days.

Handout: provided in paper form in Russian.

4. Administration of the ARIS platform

Course objective: Learn how to set up, administer and configure ARIS Business Server / Architect.

The target audience:

• Administrators;
• System users.

• Technical requirements for ARIS products;
• Installation and configuration of ARIS client applications;
• Installation and configuration of ARIS Business Server on various DBMS;
• ARIS database administration and configuration;
• Migration from ARIS 7 to ARIS 9.

Duration: 2 days.

Handout: provided in paper form in Russian.

5. Development of scripts for ARIS Architect / Design Server / Connect Server

Course objective: Learning the basic rules for developing service scripts, reporting scripts, working with objects, models and attributes in ARIS Architect. Integration with external systems. Working through the API.

The target audience:

• Developers;
• System users.

Level pre-training:

• Passing the training course “Business Process Modeling in ARIS” or equivalent knowledge;
• Experience with PC and Windows at the user level.

• Script development environment;
• Introductions to the language Java programming script;
• Application of scripts in ARIS;
• Standard scripts in ARIS;
• Object classes;
• Creation of scripts using Report designer;
• Client object model;
• Reading structured data;
• Semantic checks;
• Practice and methods of programming.

Course duration: 5 days.

Handout: provided in paper form in Russian.

6. Non-standard methods for developing scripts in ARIS

Course objective: Learn to use different interfaces to interact with others software solutions, use third-party extensions, create your own class extensions, manage a set of Java machine classes.

The target audience:

• ARIS script developers.

Preliminary level:

• Passing the training course "Development of scripts for ARIS Architect and Business Server";
• Basic programming experience in any language;
• Experience with PC and Windows at the user level.

• Work c graphic images, Word and Excel document templates, Web services, Internet services (HTTP requests), built-in information encryption, files, and direct reading methods;
• Using Java Applet elements;
• Using the Windows command line from a script, BAT files;
• Using native (win32, win64) extensions;
• Using external scripting languages;
• Using Java extensions;
• Using COM object interfaces;
• Implementation of a comprehensive solution for automatic declension of full name, job titles and departments, use in reports;
• Using schedulers to run scripts automatically on a regular basis.

Course duration: 3 days.

Handout: provided in paper form in Russian.

7. ARIS + (theory and practice)

Course objective: Learn to work with the new features of Aris 9, in particular tables, queries, scripts. Obtaining in-depth knowledge of system administration and more efficient use of Aris licenses available to the enterprise.

The target audience:

• Middle managers;
• business process analysts;
• Process office specialists;
• Business process consultants.

Preliminary level:

• Passing the training course "Business Process Modeling in ARIS" or equivalent knowledge;
• Experience with PC and Windows at the user level.

• Working with tables and queries;
• Basic knowledge of scripts, macros for setting tasks for a scriptologist;
• Principles and examples of process regulation;
• Life cycle of models, role matrix, features of the repository structure;
• Replication of standard processes;
• Bulk object creation, model generation from Excel file data, XML import/export, information import/export from other systems;
• Analysis of user activity and redistribution of licenses;
• Standard reports that are embedded in ARIS;
• Automated semantic checks;
• Setting up ARIS for uploading a database to ARIS Publisher;
• Borrowing elements between BPMN and EPC models.

Course duration: 3 days.

Handout: provided in paper form in Russian.

8. IT architecture modeling in ARIS

Course objective: Learn to describe and analyze the IT architecture of an enterprise using the ARIS platform

The target audience:

• System users;
• IT - specialists;
• Business and IT - architects.

Preliminary level:

• Passing the training course "Business Process Modeling in ARIS" or equivalent knowledge;
• Experience with PC and Windows at the user level.

• IT architecture and its place in enterprise architecture;
• Goals and objectives of IT architecture management. Basic terms and concepts;
• Models for describing the level of requirements definition in ARIS: Technical Term Model, IE Data Model, ERM, ERM allocation diagram, SAP-SERM, SeDam;
• Models for describing the specification level in ARIS: Relation diagram;
• Models for describing the implementation level in ARIS: Table diagram;
• Description of the application architecture;
• Description of technological architecture;
• Planning and management of IT Architecture;
• IT Architecture requirements management;
• Project and program management in IT Architecture;
• Obtaining reports and publishing models.

Course duration: 3 days.

Handout: provided in paper form in Russian.

9. Strategy modeling in ARIS

Course objective: Learn to describe and analyze an enterprise strategy using the ARIS platform

The target audience:

• Middle managers;
• business process analysts;
• Process office specialists;
• Strategists.

Preliminary level:

• Passing the training course "Business Process Modeling in ARIS" or equivalent knowledge;
• Experience with PC and Windows at the user level.

• Definition of business strategy in ARIS, its main characteristics and functions;
• Introduction to the concept of a balanced scorecard, balanced scorecard (BSC);
• Main models in ARIS Business Strategy: strategy diagram, SWOT diagram, product/service tree, business segment matrix, etc.;
• KPI distribution diagram, key performance indicators (KPI) tree;
• Maintaining ARIS attributes - balanced scorecard (BSC) models;
• Analysis of the balanced scorecard;
• Analysis of strategic initiatives and processes;
• ARIS MashZone as a tool for managing the effectiveness of a corporate strategy through control panels, their levels and data sources.

Course duration: 1 day.

Handout: provided in paper form in Russian.

10. Introduction to Business Process Management

Course objective: Acquaintance with the life cycle of business process management and approaches to the formation of a process model of an organization.

The target audience:

• Leaders of all levels;
• Non-core specialists;
• Novice professionals.

Required preparation: basic computer and Windows skills.

• Definition of a business process, its main characteristics;
• Model of the maturity of the organization's processes;
• Principles of formation of model of organizational structure;
• Principles of formation of detailed business processes;
• Dynamic modeling of a business process and finding a bottleneck in the process;
• Approaches to the analysis of business processes;
• Search for optimal characteristics of the business process.

Duration: 1 day.

Handout: provided in paper form in Russian.

Conclusion.

At the end of group trainings, trainees receive a certificate of completion of the training.

All prices are not subject to VAT, Daynova Consulting LLC operates under a simplified taxation system in accordance with article 346.11 paragraph 2 of the Tax Code Russian Federation. Letter dated May 26, 2014 No. 2823.

If you have any questions, please contact us via the feedback form, or by phone.

Number of training sections - 6, duration - 7 weeks

Main goal of the course

Acquire practical knowledge and skills in:

• Description of the business process
• Application of various business process modeling methodologies
• Development of operational key business process performance indicators - KPI(bp)
• Development of business process regulations
• Organization of business modeling work
• Choosing a software product for describing and modeling business processes

When performing practical tasks during the training, information is collected and the described business process is diagnosed, the results of which can be used to improve it immediately after the completion of the distance course.

In this distance course participant optionally chooses one of the methodologies for describing business processes presented in the course and uses it in practical work on modeling one of the business processes of his company.

Sections and course content

Section 1. Description and modeling of a business process

• Description and modeling of a business process
• Formats and methods of process description
• Classical approach and methodology for describing a business process
• Methods and sources for collecting information about the process
• Basic rules for conducting interviews and questionnaires
• Seven "golden" rules for describing business processes

Section 2. Modern methodologies for modeling business processes

• SADT/IDEF0 methodology
• DFD methodology in Gein-Sarson notation
• DFD methodology in Yordon-De Marco notation
• IDEF3 Methodology
• ORACLE Methodology
• BAAN Methodology
• ARIS Methodology
• Swimmer lanes methodology
• Advantages and disadvantages, comparative analysis and scope of methodologies
• Choice of methodology and development of conventions for business process modeling

Section 3 step by step technology development of business process models

• Step 1. Determining the goals of the business process description
• Step 2. Description of the business process environment
• Step 3. Description of the functional structure of the business process
• Step 4. Description of the structure of business process flows
• Step 5. Building a DWD diagram of business process data flows
• Step 6. Building WFD Diagrams of Sub-Process Workflows
• Step 7. Description of the organizational structure of the business process and distribution of responsibility for its subprocesses

Section 4. Development of key indicators of the business process

• Classification of key indicators of business processes
• Business process outcome measures
• Business process cost indicators
• Business process duration indicators
• Business process quality indicators
• Calculation of the degree of organizational fragmentation of a business process
• Examples of developing key indicators of business processes and descriptions of methods for their calculation

Section 5. Development of business process regulations

• The role and importance of regulatory documents
• The structure of the system of regulation and process regulations
• The right technology for developing process regulations
• Development of a provision on a business process

Section 6. Software products for describing and modeling business processes

• Classification software products business process modeling
• Structural modeling software products
• Functional cost modeling software products
• Simulation software products
• Review of software products: Microsoft Visio, Graphics Studio Light, AllFusion PM (BPwin), Business Studio, ARIS, Business Engineer,.
• Advantages, disadvantages, comparative analysis and applications
• Criteria for selecting software products and the sequence of their application

The composition of practical tasks and their correspondence to the sections of the course

Notes:

1. Practical works (No. 2-10) are performed, evaluated and reviewed for one top-level business process.
2. In this course, the participant optionally chooses one of the methodologies for describing business processes presented in the course and performs practical work on modeling one of the business processes of his company based on it.

Course objective: to transfer to the participants modern and effective skills in describing, optimizing and regulating the company's activities for fast, technological and high-quality business process management.

The target audience: managers and employees of quality services/departments, development departments, process optimization departments.

To participate in the practical part of the training program, you need a laptop with MS Word and Visio installed.

Purpose of the course

After completing the "Practical Course in Business Process Management", you:

• learn to clearly distribute the powers and responsibilities of employees, and as a result, get a transparent and manageable system of business processes;
• learn how to correctly formalize business processes and thereby improve relationships between company departments;
• reduce the company's dependence on "irreplaceable" employees, thanks to the developed documents regulating the scope and sequence of actions;
• reduce labor costs when introducing new employees and reduce the length of the adaptation period for newly hired employees.

As a result of the training, the company will receive trained specialists to carry out internal projects aimed at optimizing business processes in the company.

Efficient business process management

SRC Business School offers innovative practical course aimed at familiarization with such categories in the learning process: description of business processes, their system analysis and optimization modern technologies process management. We will help you discover for your company the effectiveness of the "process" approach, learn how to effectively and systematically implement it in practice. By attending our seminar, you will master the necessary arsenal of knowledge to build a competitive organization, using as a foundation an innovative technology for describing business processes and improving them to build a rational company management system.

We will open before you a reasonable way to create a transparent, controlled and managed business! With the help of our training program, business processes in your company will be clearly structured, and their quick and technological management will allow you to build a competent organizational structure. By visiting this site, you will find answers to many questions regarding effective management company, you will clearly know how to ensure the implementation of the intended strategy and achieve effective growth of your business.

Conduct form

1st and 2nd day - the theoretical part of the program and practice on test cases. 3rd day - independent work participants on the description, assessment of optimality and development of regulatory documents with the advice of a trainer (work is individual or group, depending on the number of participants from the Company). Taken for work real processes participating companies. The work is carried out on computers using the software products MS Visio (for generating diagrams) and MS Word (for writing texts of regulatory documents).

materials

Each participant of the seminar will receive a manual for work at the seminar.

Course program

Part 1. System of activity regulation

1. General structure of company documents

2. Regulation of three groups of objects in the company

• Organizational units: divisions, positions.
• Resources: material, financial, personnel and others.
• Business processes: top-level, level processes structural divisions and official.

3. Categories of regulatory documents

• Regulations.
• organizational documents.
• Planning and accounting documents.

Part 2. Process approach to the organization of the company's activities

4. Coordinate system in the analysis and regulation of activities

• Starting point and parameters of activity: subject, object, object, means, result.
• Levels of activity processes: the need and criteria for their selection, business processes of the base level.

5. Schematic diagram of the processes of a commercial company

• The main business process, as a full cycle of obtaining the final result - the product.
• Supporting business processes as company resource management cycles.
• Three levels of company management.

6. The composition of typical business processes in the company's activities

• Typical composition of the main business process.
• Processes of the strategic level of management.
• Objects and processes tactical level management.
• Principles and levels of activity processes regulation: "Policies", "Procedures", "Working Instructions".

Part 3. Technologies for describing and evaluating business processes

7. Notations (languages) for describing business processes

• Types and types of notations for describing processes.
• Simple and understandable for experts - cross-functional notation (cross functional).
• A group of notations that allows complex modeling is IDEF (IDEF0, IDEF3, DFD, IDEF1x).
• ARIS software tool notations (VAD, eEPC).

8. Description of the existing base level business process

• Preliminary description of the business process with the final result ("Backward").
• Checking the correctness of the description of the business process ("Direct move").

Practical lesson: Preliminary description of a basic level business process fragment (test case).

9. Evaluation of the optimality of the business process of the base level

• Conditions and the end result of evaluating the optimality of the business process.
• Evaluation of the optimality of the sequence of BP procedures.
• Estimation of the optimality of the final result of the BP.
• Assessment of the optimality of intermediate results.
• Estimation of the optimality of planning, control and accounting of BP.

Practical lesson: Assessing the optimality of the process according to individual criteria and making recommendations for optimization (test case).

10. Basic level business process optimization

• Improving the forms of data transfer, planning, control and accounting.
• Fixing the grounds for making managerial decisions.
• Changing the composition and sequence of procedures.
• Definition of areas of responsibility for procedures.
• Changing the requirements for the final result and the content of the procedures.
• Definition of performance standards.

Part 4. Technology for regulating the company's activities

11. Requirements for the regulatory documents of the company

• Requirements for the system of regulatory documents on the part of various categories of users (employees of the company).
• Requirements for system-forming documents.
• The role and tasks of the document regulating the basic level of activity: Administrative instructions - "Procedure".
• Documents detailing the requirements for employees.

12. Development of an Administrative Instruction regulating the basic level of the business process

• Instruction structure and General requirements to text.
• Section "Conditions and restrictions".
• Section "Execution Procedures".
• Compliance section.
• Section "General Provisions".

Practical lesson: Development of fragments of the text of the Administrative instruction based on the business process diagram (test case).

Practical lesson: Description of a fragment of a base-level business process.

Practical lesson: Evaluation of the optimality of the process according to individual criteria and preparation of recommendations for optimization

Practical lesson: Development of a process model "How it should be"

Practical lesson: Development of fragments of the text of the Administrative Instructions based on the scheme of the business process "As it should be".

13. Implementation of regulatory documents

• Stages of implementation.
• Recommendations for the implementation of changes.

Part 5. Development of the concept of activity regulation

14. Distribution of areas of responsibility for the regulation of activities

• Top management.
• middle managers.
• Company member.
• Specialists of structural divisions responsible for regulatory documents.

15. Quality service (subdivision responsible for the regulation of activities)

• Characteristics of the procedures for working with regulatory documents.
• Evaluation and selection of processes for regulation in regulatory documents.
• Development of a process model.
• Development of the text of the document.
• Coordination and approval of the document.
• Introduction of the document into trial operation.
• Compliance monitoring.
• Termination of the document.

Practical lesson: Development of an action plan for the regulation of activities.

09:30 – 10:00 - REGISTRATION
10:00 – 11:20 - First block of the program
11:20 – 11:35 - Coffee break
11:35 – 13:00 - The second block of the program
13:00 – 14:00 - Lunch
14:00 – 15:45 - Third block of the program
15:45 – 16:00 - Coffee break
16:00 – 17:30 - Fourth block of the program

Course Feedback

Koroleva Olga Alexandrovna, Chief Specialist, SO UES JSC, Moscow

Very informative theoretical part and useful practical part. I liked the structure of building a business process, I got an understanding of how to parse and read a complex element.

Khakimova Elena Radikovna, Chief Specialist, LUKOIL PERSONAL LLC, Moscow

The information is very useful for practical use. Material available. The style of presenting information is comfortable.

Pridannikova Ekaterina Grigoryevna, Chief Specialist, LUKOIL PERSONAL LLC, Moscow

The training was helpful. I learned how to structure documents, highlight the main thing and see errors. I plan to use the knowledge of writing regulatory documents according to the received schemes.

Maslov Oleg Gennadievich, Leading Specialist of the Department for Standards and Labor Improvement, OJSC "Vyksa Metallurgical Plant", Vyksa

It was useful to gain theoretical knowledge and, using the example of a small case, describe the process and analyze errors.

Shevchenko Stanislav Alekseevich, Head department of foreign economic activity and Procurement, BROKUS Group of Companies, Moscow

This seminar was very interesting for me both in theory and in practice. I got an idea of ​​how to properly develop and implement systems for regulating the company's activities. Thank you so much! Service at the highest level!

Mezhennikova Yulia Mikhailovna, Leading Specialist, Siberia Airlines OJSC, Moscow Region

I liked the method of writing company documents. It is difficult, but the output is a structured and understandable document. Thanks a lot!

Pyatkova Ekaterina Pavlovna, Quality Manager, Edmos-Reklama LLC, Moscow

The information I listened to was interesting, understandable and complete. Natalia explains perfectly, giving examples and projecting onto the areas of activity of each participant.

Sergeeva Anna Gennadievna, Leading Specialist of the Department of Methodology and Automation of Business Processes, JSC "LOESK", St. Petersburg

Shavaeva Aliya Zhanabaevna, Chief Specialist of the Documentation and information support, JSC Siberian Coal Energy Company", Moscow city

Ramzaeva Zinaida Mikhailovna, CEO, Belgorod

Structural and accessible presentation of information. Many examples and cases have been analyzed.

Anna Aleksandrovna Zayets, OMB LLC, Head of Client Relations Department, Moscow

I am already familiar with the topic of QMS and ISO, but there are no limits to perfection. I especially liked the consistency of the material: everything is very clear, clear and structured.

Markin Alexander Borisovich, LLC "Yugprom", Deputy Director for Quality, Taganrog

Thank you very much for a rich, useful and practical program.

Popova Evgenia Sergeevna, CJSC "Neozinc Technology", General Director, Moscow

I liked everything: the selected material, and examples, and practical tasks.

Vorkuev Alexander Igorevich, LLC firm "Cycle", Architect of business processes, Kovrov

Thank you! All liked it! Natalia is very charming and disposed towards the listeners. Learned new ways to optimize regulations and bring documents into a "readable" form. Positive emotions from the organization of training. Would like to come again!

Alekseeva Anna Evgenievna, CJSC TK "Yarshintorg", Deputy Head of IT Department, Yaroslavl

The principles of forming business process diagrams, the allocation of levels, the division of actions into functions, procedures and business processes have become clearer.

Kachkanyan Elina Romanovna, Vanilla Confectionery, Manager, Sochi

Litinetsky Alexander Viktorovich, Paladin Engineering LLC, General Director, Moscow

I liked everything very much: the highest professionalism of the author of the course - the charming Natalia Korshak, as well as the content of the seminar itself and its practical applicability. I plan to implement the studied business process management technology and send my employees to study at the SRC Business School.

Chausov Pavel Aleksandrovich, LLC "LUKOIL-Chernozemyenefteprodukt", Leading Specialist, Voronezh

I liked the methodology for building / analyzing business processes, the availability of information.

Nosova Ksenia Viktorovna, Information Technology Service Company LLC, Leading Specialist of the Department documentation support, Moscow city

An outsider's view of their workflows improved their knowledge of process mapping.

Lapina Maria Ivanovna, CJSC "IC "Grinex", Leading HR Manager, Moscow

The material is presented clearly and at the same time not dryly. The author takes into account the specifics of the channels for obtaining information - tables, diagrams and verbally with analogies and humor are used. Plus, the author clearly understands the subject, one feels a good experience.
Thanks for a really practical course.

Lapina Irina Evgenievna, OMK-Information Technologies LLC, Leading Specialist, Vyksa

I liked the style and presentation of the material. Lots of practical examples, lots of new information on process optimization.

Fomina Maria Igorevna, GEA Process Engineering LLC, CFO, Moscow city

Karlina Oksana Viktorovna, LLC "OMK-Information Technologies", Head, Vyksa

Awesome course! I really liked the useful practical exercises. The handout exceeded all expectations (special thanks to Natalia Korshak). very useful information about the optimization.
I want to say a big thank you to all the organizers of the training. Everything was great!

Knyazeva Yulia Sergeevna, SVGK LLC, Samara

I liked the training. I learned about the division into tasks, functions, projects, processes. The difference between process owner and process manager.

Illarionova Elena Vladimirovna, SVGK LLC, Leading Engineer of Business Process Optimization Department, Samara

I liked that the seminar provided examples from real life; the idea of ​​a process manager (you need to try to convey this to the leaders); description of the implementation process.

Kolpakidi Ksenia Yuryevna, JSC "NBD-Bank", System Analyst. G. Nizhny Novgorod

I liked everything very much. Natalia is an amazing practitioner in her field, she perfectly structured all the information, gave food for thought and further work. Highly useful advice on the implementation of the developed documents.

Kudinova Anna Igorevna, Precise Land Use LLC, Head of Business Analysis Service, Moscow

Prokhorova Natalya Vladimirovna, JSC "Nizhpharm", Nizhny Novgorod

I found out errors in the description of processes and useful information about the structure of the documentation.

Zhuravleva Yulia Sergeevna, CJSC "IDG Capital Partners", Chief of Staff of the General Director, Moscow

I learned a lot of useful, new and structured information. All knowledge will be useful in work.

Vodolazova Irina Alexandrovna, ZAO PKF "Elegant", Analyst, Rostov-on-Don

I liked it very much!!! Super!!! Many illustrative examples were given that clearly express the essence of the subject. I really liked the analogy and comparison with anecdotes or folk wisdom. Very intelligible. This teaches a lot. Learned so much, it's impossible to list.

Varshavskaya Larisa Nikolaevna, CB "ENERGOTRANSBANK" (JSC), Head of the Department of Methodology of the Department of Banking Technologies, Kaliningrad

I really liked the manner of presenting the material, the author's willingness to understand any issues of interest to the audience and give the necessary recommendations.

Koroleva Irina Evgenievna, Orion Express LLC, Head of Development and Sales Department additional services, Krasnogorsk

The program is very well designed. A sufficient amount of theoretical materials, supported by examples and practical exercises.

Roshchin Vadim Nikolaevich, CJSC METTEM-Technologies, Business Analyst, Moscow Region

Good practical knowledge of the teacher. You can learn a lot of nuances and features. It would be great to have more in-depth training, maybe 3-4 weeks...

Dubinkina Elena Nikolaevna, UFS LLC, HR Director, Moscow

An excellent program, very accessible to any category of listeners, removing fears from the word "regulations", giving real tools for local activities. Very useful!

Larkina Galina Nikolaevna, OJSC "Zarubezhneft", Chief Specialist of the Internal Development Department, Moscow

Good organization of the learning process. An excellent author who prepared an informative, meaningful and interesting seminar; able to master the audience and convey his experience to the listeners.

Volkova Elena Dmitrievna, JSC "SME Bank", Head of Internal Methodology Department, Moscow

The seminar is useful for beginners in the field of regulation and optimization of business processes. Gives the skills to describe and optimize the company's activities in an accessible and very informative way.

Sannikov Vladimir Alekseevich, LLC "Optovik", Specialist in the implementation of developments, Elabuga

Natalya Korshak as a teacher impresses me very much. As a business process management professional, it was very interesting for me to learn and adopt working methods from a more experienced practitioner. I look forward to further cooperation and consultations with Natalia.
Organization of training by the SRC Business School at a high level. The manager is very attentive to the trainees, always correctly and very fully answers all the questions that have arisen. The manager's work is very efficient.

Kirsanova Tatyana Vladimirovna, AgroBioTechnology LLC, Financial Analyst, Moscow

Everything is wonderful - very relevant, simple and accessible. An algorithm was formed for application to their tasks.

Tolokonnikov Aleksey Vladimirovich, OAO "Tomskneft" VNK, Leading Engineer, Business Regulatory Support Department, Strezhevoy

The training is well organized. The instructor is very specific. It is also important that feedback from the author is possible at the end of the training.

Milyutin Nikolai Alexandrovich, Gazprom Gas Motor Fuel LLC, Leading Specialist of the Security Department environment St. Petersburg

Informative and very useful training for all participants in the process: readers, writers.

Klimov Ruslan Evgenievich, LLC "Adel Instrument", General Director, Moscow, Zelenograd

During the 4 days of training, knowledge and information were obtained that allow us to complete the tasks of developing regulations and begin preparing the company for ISO9001 certification.

Rusinova Ekaterina Olegovna, LLC "UralDomStroy", Head administrative department, Izhevsk

I am fully satisfied, but I count on the support of the author during the first time after the seminar.

Leshchenko Sergey Vasilievich, OOO Gazprom Gas Motor Fuel, Leading Specialist of the Department of Technical Regulation and Standardization, St. Petersburg

Kokorich Natalya Ivanovna, OJSC "Gazprom Neft", Chief Specialist, St. Petersburg

Thanks a lot. The training exceeded expectations. The content is helpful. Excellent what is given great attention practice. Natalia is an excellent teacher: interesting and easy to understand. Comfortable timing, comfortable room.

Sergey B. Aristov, GLOBAL MANAGEMENT LLC, Administrative Director, Nizhny Novgorod

I really liked the fact that the trainer is a practitioner. There was little theoretical knowledge known from textbooks. But the experience shared by the trainer and the participants of the seminar is important. Good preparation in terms of handouts, coffee breaks and lunches. It was very comfortable! Thank you.

Mordvintsev Igor Aleksandrovich, OOO Gazprom Gas Engine Fuel, Head technical department, St. Petersburg

It was interesting, informative and fun. It is very important that during the seminar we went over the main thing - the approaches. And what is impossible to remember - received in handouts. Everything was worthy. Five plus.

Korablina Tatyana Yegorovna, Voronezh representative office of Tele2 Russia International Cellular B.V. (Netherlands), Quality Manager, Voronezh

The training met my expectations, I received information and methods that I can use in my work and that I want to convey to my colleagues.

Odinaeva Madina Nurulloevna, Voronezh representative office of Tele2 Russia International Cellular B.V. (Netherlands), Quality Specialist, Voronezh

Aktaubaeva Madina Amanzholovna, LLP “Personnel Recruitment Center “Career-Holdings”, Leading specialist in the implementation of the production management system, Kazakhstan

Galyatkina Olga Nikolaevna, CJSC "CC "Soyuzconsult", Head of the Department of Control Systems, Moscow

I liked the training. Interesting topic, thoughtful presentation of information, complete and comprehensive answers to questions. Efficient work, all wishes were taken into account.

Kudaibergenova Asel Bolatovna, Personnel Recruitment Center “Career-Holdings” LLP, Production Management System Implementation Specialist, Kazakhstan

Shateeva Elena Alexandrovna, LLC "Tomskneft-Service", Business Manager of LLC "Tomskneft-Service", Tomsk Region

Many thanks to Natalia Korshak for the wonderful organized learning, competence, attention and desire to help all participants of the seminar.

Nisenboim Olga Gennadievna, SC "SBC-proiect" SRL, General Director, Moldova

Very helpful, quality material and great job by the trainer. Thank you.

Lazarenko Oleg Olegovich, Society with limited liability"Investment and Construction Company "MSU Territorial Development Fund", Head of Methodology and Control Department, Moscow

Training is organized systematically - thought out. Handout material is clear, logical, well perceived visually. The teacher is knowledgeable, experienced and tactful.

Shepeleva Tatyana Yuryevna, MOBILAND LLC, Deputy Sales Director, Moscow

I really liked that the training was held under the motto "Simply about the complex." Thanks to Natalia for being positive, answering questions. Special thanks for the imagery in the presentation of the material: thanks to this, clear, easy-to-remember visualizations of practical recommendations arose.

Svetlana Skutelnichuk, LLC "SBC-HR", Director, Chisinau

The workshop helped to look at Business processes differently. I want to apply everything at once.

Yasybash Irina Andreevna, LLC "SBC-HR", Specialist in the description of business processes, Chisinau

Excellent seminar. Many thanks to the trainer for the maximum involvement in the problems of the participants, dedication, workshops, based on practice and reality.

Lazarchuk Svetlana Nikolaevna, "Organization of time - corporate seminars" LLC, Business consultant, Moscow

Thanks for the new knowledge, practice and organization.

Pershikova Veronika Vladimirovna, OOO "Da", Organizational Development Manager, Vladikavkaz

Thanks to the seminar, it was possible to structure the available information on business processes, to obtain a methodology for describing, developing and implementing business processes in a company. All information is presented clearly and understandably.

Ivanov Valery Nikolaevich, ElekKom Logistik LLC, Head of the Legal Department, Cheboksary

A useful seminar for people both involved in the management of business processes in their companies, and for people who are starting to master this area. Thanks to Natalia Korshak for the informative course, feedback. I would recommend this course to my colleagues and friends. I wish the organizers further development and success.

Kovaleva Elena Vladimirovna, Private person, Commercial Director, St. Petersburg

Very high level of professionalism of the trainer. The seminar has a clear practical value.

Alina Vladislavovna Nikolaeva, ElekKom Logistik LLC, Leading Specialist, Cheboksary

An excellent seminar that helps to systematize and optimize, and most importantly, gives practical material for organizing business processes in an organization with implementation and optimization methods. Can't wait to come and start implementing!

Lukyanova Lyubov Nikolaevna, NPO REMTEPLO LLC, Executive Director, Mytishchi

The information is very interesting, intelligibly presented, with examples and explanations, fixed with practical exercises. After your seminar, "light" will appear in my "tunnel"!

Valento Antonina Anatolyevna, NPF "Telecom-Soyuz", Business Analyst, Moscow

Very interesting, informative, valuable, useful.

Yulia Dolgova, Business Process Optimization Manager, Pionerstroy Invest LLC, Moscow

I liked the seminar very much, especially the author! The information is presented in an accessible, understandable way, and, most importantly, with the ability to apply immediately in practice. Special thanks to Natalia for the opportunity to look at business processes in a new way and with interest. Now I know exactly where to go next.

Korshunova Dina, Head of Business Technology Department, Levoberezhny Bank

Very professionally prepared, high quality seminar. Excellent and very knowledgeable trainer. Lots of useful stuff. Enlightenment has been achieved.

Shcherbakova O.V., Deputy General Director for Human Resources, LLC "Etalon-Avto"

Accessible, interesting, lively, informative. Many examples, as they say, from life. It is very good that you can work with your documents and get advice and real help. Thanks, Natalia. Good luck to you!

Monakhova T.B., Head of Analytics Department, LLC TK "ROST XXI"

I really liked the seminar. The topic is very relevant for our company. We got the tools and technology we needed so badly. We expect to intensify the process of automation and optimization of the entire work of the company as soon as possible.

Gritsaeva E.V., Hited LLC

Gratitude for the cordiality, interest and attentive attitude of the author (Natalia Korshak) to the audience. Help with real issues.

Knyazkov Sergey Alexandrovich, Chief Specialist of the UVSUPF Polar Branch of MMC Norilsk Nickel

The seminar is very good. The information is wonderfully organized and presented very clearly. I believe that for an enterprise that has decided to optimize business processes, the seminar will not only be useful, but even unavoidable.

Moiseev Pavel Vasilievich, Head of Business Process Development Department of Onlanta LLC, Lanit Group of Companies

A very pleasant workshop. Intelligible explanations of the author. A unique seminar for Moscow. You can feel the rich experience of the author of the seminar. Thanks a lot for the practical examples!

Anna Samoilova, director of LLC "Evrogomma-Russia"

Thanks for the workshop! Many things were intuitive and done on a whim. Now that the picture has been illuminated with clear theory and concepts, the next steps have become clearer and less scary. Special thanks for understanding that implementation is a process of several repetitive steps. Now it's clear why it hasn't worked so far.

Makarevich N.S., "Chto Delat Consult"

Thanks a lot! Everything was great! Special thanks to the educated, intelligent, tactful and charming lecturer - Natalia Korshak. Her training is top notch! The number of handouts - I did not expect so much! Thanks again.

Zhmakin Vladimir Andreevich, Head of Marketing and Technical Support Department of Sigma-IS LLC

Very intelligible, informative, good support with practical tasks with transitions from simple to complex.

With participation in one program* of two employees of the company, the third one is FREE!

"second half price"

If two employees of the company participate in one program*, the second one receives a 50% discount!

"Easy start"

Discount 5% new clients of the company.

* in one seminar/training/course on specific dates