Question: Does an organization (JSC) that has a service in its structure...
For getting detailed information about the condition of your cargo, enter the receipt number (11 digits) in the form above.
Example input: 09250355OVB.
1. Service DPD Russia to track the package makes it possible to find out all the details of transportation, find out current status cargo, number of pieces, delivery option, date of acceptance of shipment, date of receipt, physical weight, volume, recipient, etc.
2. The service provides Express delivery and Classic delivery. Cargo insurance is carried out in the amount of its declared value and in accordance with the requirements of DPD in Russia. For valuable cargo, insurance is prerequisite sending. TO valuable cargo include, in particular, Cell phones, laptops. The insurance rate is 0.2% of the declared value of the cargo.
3. This is an expedited type of service: packages and parcels are processed as a priority. The company guarantees delivery by 12:00 or 15:00 to 26 cities of the country. If the agreed terms were violated, the company declares a refund of the premium that was paid for the express mode.
Available in formats.
Doors are doors.
DPD terminal – recipient doors.
For this mode, there are restrictions on the weight of one piece - 31.5 kg. And dimensions: the sum of the sides of the place should not exceed 2 m, while no side should be more than 1 m. The client can insure the cargo, receive delivery confirmation by phone or email. The sender can receive with the carrier documents for the goods signed by the recipient.
4. This mode adds another format: the goods are picked up directly from the sender and delivered to the terminal in the destination city. The service claims that it will pick up or deliver cargo weighing up to 31.5 kg to any floor (with the elevator working). Weight restrictions in DPD CLASSIC: 1000 kg, dimensions – 120 x 100 cm. Height – 180 cm. The load must be installed on a pallet and secured.
DPD CLASSIC Parsel mode applies to small parcels. Delivery is possible on weekdays until 20:00, as well as on Saturdays. Additional services are similar to the express mode. In addition, you can order delivery of goods to shopping mall, its loading and unloading. Insurance for an amount above RUB 2,000. will cost 0.3%.
5. The country is divided into zones. The cost consists of the base tariff, VAT, fuel surcharge and shipment assessment. Delivery of 30 kg in the largest – 2nd zone – costs about 400 rubles.
Express mode will be more expensive by 30% for delivery up to 12 hours, by 20% - up to 15 hours. In DPD CLASSIC Parsel mode, one tariff applies, regardless of the zone. The tariff matrix is available on the service website.
6. Between cities where DPD terminals are located, the delivery time does not exceed 5 days (if the item was handed over for dispatch no later than 12 noon). To other settlements that are listed on the service website, delivery can take 10 days. The shipment received at the terminal is stored for free for three days. After this period, a penalty of 20 rubles is charged for each day. If the cargo is not claimed within a calendar month, it is considered lost. It is possible to conclude an agreement on the responsible storage of cargo in a DPD warehouse for a period of no more than 1 month.
The service also offers delivery of goods to outlets according to a schedule agreed upon by both parties, in bulk or individually. Service department employees will hand over and accept the goods and provide the necessary documents.
7.
Interactive calculator. After entering the settlements (the list is located in the drop-down menu), the date of the expected shipment and its mode, dimensions, weight of the shipment, the service reports the exact cost of the service and the time period for its execution.
The fact of dispatch is documented in the form of a consignment note. Its unique number, consisting of a number series and 3 Latin letters at the end, allows you to monitor the stages of cargo movement online.
The service makes it possible to generate and print invoices for shipped goods, which saves time when transferring the shipment. Delay in processing and loading of a shipment for more than 1 hour leads to payment for the next hour in the amount of 150 UAH.
My DPD Personal Area client – provides access to the history of relations with the service: detailed statistics, invoices, invoices, templates and address book.
Confirmation of delivery by SMS message or email on the day of delivery. Toll free numbers help desk will help you choose the best one profitable option
8.
sending a parcel or cargo.
The order can be placed by phone, fax, directly by courier or online.
The company is ready to accept payment for the service not only from the counterparty, but also from a third party.
We offer one free test shipment of up to 25 kg to any point in the country in CLASSIC mode.
9. Shipment of goods legal entities provides for receipt of the shipment by an authorized person at the terminal or at the door. The basis may be a seal or a power of attorney. The person named in the power of attorney must identify himself with the document recorded in it.
The individual shall present any valid document proving his identity. More complex situations are discussed over the phone with service department employees.
10. The conditions are set out in the Appendix to the service agreement. Contains a list of prohibited items and packaging requirements. DPD Russia may require you to open the packaged cargo. In case of refusal, the cargo will not be accepted for transportation.
If the first attempt to deliver the shipment to the recipient's door is unsuccessful, the carrier will re-delivery free of charge.
The DPD company in Russia dates back to 1991, becoming a recognized leader in the market for express delivery of parcels and cargo throughout the country. Tracking DPD by number will prevent you from losing important message and always know where it is. In a fairly short period of time, the organization has grown from a highly specialized company to a large-scale holding company. DPD is distinguished by high-quality service that can meet the level of modern world standards. The DPD representative office in Russia provides full complex logistics services and pleases thousands of satisfied customers. The company organizes delivery throughout Russia, Armenia, Belarus, Kazakhstan, Kyrgyzstan, as well as throughout the world.
The DPD representative office in Russia is part of the international DPDgroup network. This is a provider who has knowledge of the specifics of the Russian express delivery and cargo transportation market. DPD is a global leader. Customer focus and high quality service are the basic operating principles. The company offers clients reliable logistics solutions By affordable prices. DPDgroup unites more than 20 thousand employees, a wide internal and external network for receiving and issuing parcels. This allows 3 million parcels to be delivered worldwide every day.
Simple solutions
DPD guarantees high quality, advanced technology, flexible solutions for clients, taking into account the specifics of their business. The company resolves customer issues and takes care of all the organization and support of transportation. Checking DPD tracking online by postal ID number is effortless. To carry out the operation, only a track code is required. Mail ID is an individual parcel number, which consists of Latin letters and numbers. The mail ID will be provided by the seller in the online store or indicated on the order page.
The company has many online services for convenient work. If you regularly use the services logistics companies, It is necessary to create an account. Tracking postal items DPD by identifier using advanced parameters takes place in a couple of clicks. It is necessary to fill in two required fields: “user name”, the second is any field of your choice. DPD will allow you to track the status of your parcel for free anywhere in the world thanks to the convenient mobile version of the service. Connecting automatic notifications will eliminate the need to check the status - changes will be sent to mobile device or email in SMS format.
Nothing extra
Using the service, you can check the tracking of DPD mail items by track number in a couple of clicks. In case of problems, you can always contact support by calling the hotline listed on the official website. Using the tracker, you can easily track the status of the cargo at any stage of work - from departure to the final destination. Tracking your DPD parcel by number will allow you to always be aware of the progress of your order. When ordering from online stores, you can also use the online service. Using the site, you can also change delivery conditions, use a calculator, send requests for international shipping and other services.
You can receive your parcel at any delivery point or post office of the DPD delivery service in your city. To choose the most convenient option for you, go to the service website. By entering the name of your settlement, you will receive a list of all delivery points, their addresses and telephone numbers, as well as operating hours and rules for receiving parcels at each individual point. You will also be offered a map to help you find the best route to your pickup point.
Important information for the recipient of parcels at the DPD collection point
- To receive the parcel you need an identification document (passport, driver's license, military ID).
- The parcel is delivered only to the person indicated in the documents.
- Inspection of the attachment (opening of the parcel) and fitting are NOT PROVIDED.
Extending the shelf life of parcels
The standard storage period for parcels at DPD is 4 business days from the expected delivery date. When your order arrives at the location, you will receive a notification in the form of an SMS message or a phone call.
If for some reason you cannot pick up your parcel on time, its storage period can be extended free of charge.You can extend your parcel on the delivery service website or by calling hotline 8-800-555-45-85
If the period has not been extended, a fine will be charged for subsequent storage - 3-5 rubles per kilogram of weight.
Refusal and return
- Upon receipt of the parcel, before paying, inspect the packaging for damage, having first signed the delivery note at the opening point.
- If a discrepancy is detected, you have the right to refuse the parcel. Please note that opening the parcel and trying it on is not provided.
IN modern world many companies or individuals it is necessary to send or receive various cargoes, and sending by mail has long been no longer considered reliable and profitable. The transport and logistics company DPD is one of the few that you can completely trust. Just on Russian market it has been operating for almost a quarter of a century, and the preliminary results during its operation are absolutely positive. DPD branded offices in the Moscow region are visited daily by hundreds of people who need to send a small parcel or large cargo and who trust this company.
This company can safely be called customer-oriented, because the main objective The goal that employees set for themselves is not just to deliver the cargo to its destination, but also to fully satisfy all the client’s needs that depend on them. It is this willingness to overcome all difficulties with ease that attracts clients, and many of them happily become regulars. Residents of the Moscow region Noginsk, Krasnogorsk, Domodedovo, Yegoryevsk, Odintsovo, Serpukhov and other cities in the Moscow region have long calculated that the tariffs of this company are among the most affordable.
