Transport company. Rules for the provision of services

More and more online store owners are using the services of transport companies. Most often they are chosen when goods need to be delivered to another city or another country. Or when the goods are large enough to be delivered by parcel or package.

Advantages of transport companies:

1. It's fast. Especially compared to Russian Post. Most transport companies deliver goods within a day or two.

2. It's reliable. Large shopping centers are reputable enterprises that have all the necessary documentation.

3. It's convenient. Many shopping centers provide functions for delivering goods directly to the customer’s place of residence.

Disadvantages of TC:

There is not so much coverage of cities yet. There are not branches or terminals where you can pick up goods in every city in the country.

If we compare transportation using TC and transportation by Russian Post, the cost of delivery will be on average about the same, but the speed and service will be much better. In terms of the number of delivery points, transport companies are still far from the Post Office: there are branches in every village, while TC branches are in regional and district centers, and even then not in all.

How do transport companies work?

In fact, everything is clear: The activities of the transport company are strictly regulated by Federal Law No. 87 “On transport and forwarding activities.” To start working with TC and successfully send your first order, you just need to take a few steps.

First. Actually, choose TK. We will not recommend the very best company, we will simply provide an overview of several, in our opinion, worthy representatives of this type of business.

Second. Fill out an application on the TC website or send by email.

Third. After the buyer places an order and makes an advance payment, place an order for delivery of the goods to the city where the buyer lives.

Fourth. The transport company accepts the order to the warehouse, determines its parameters - weight, dimensions, in order to calculate the final delivery cost.

There are several ways to calculate the amount of transportation: according to established tariffs, maximum or minimum cost, according to the calculation method - when the weight of the goods is converted into volume according to a certain coefficient and multiplied by the tariff adopted in the Labor Code.

Fifth. An invoice is issued with basic information about the cargo, the cost of transportation and the address where the goods need to be delivered.

Sixth. Your goods are loaded into a truck, train carriage or plane - depending on the type of transport it will be transported.

Seventh. The goods arrive at the TC office or the place of delivery of goods. The buyer receives a message that the goods have arrived. Now he can pick it up himself or order delivery by courier. The goods are stored free of charge for the period established in the Labor Code.

What to look for when choosing a shopping center

1. How quickly the cargo is delivered. As a rule, no one names clearly defined dates - nevertheless, any incident can happen on the road. But usually it is several days, maximum thirty.

2. How many branches or terminals does the shopping mall have and in which cities are they open? It is clear that it will be difficult for a resident of Nalchik or Sochi to pick up goods from an office in Krasnodar. Therefore, take care of your customers and monitor whether it is convenient for them to pick up their purchases.

3. How much do TC services cost? It makes sense to call several companies and choose the best option.

4. Does the company guarantee the safety of the packaging during transportation? does it offer cargo insurance, does it offer additional packaging.

5. Does the transport company compensate for damage? in case of cargo loss or damage.

You can find out these nuances by reading the terms of delivery on the TC website, directly from the manager, or from customer reviews. Connect word of mouth: ask your colleagues what TCs they use and whether they use them at all.

Review of good transport companies according to InSales

Market leaders

Transport DPD company offers several solutions for online stores. DPD Online Classic has more than 1,200 points of collection and delivery of goods, delivers orders within a 2-hour interval, processes parcels and packages using the barcode of the online store - no additional marking required. Tariffs are calculated starting from the weight of 100 grams. All information about the product is visible to both the sender and the recipient of the parcel - the latter can go to Personal Area and change the date, time and place of delivery of the goods. And after the product is delivered, a person can try it on or check its functionality.

The Online Express solution offers the same features as Only delivery within Russia and neighboring countries is carried out faster - in just 1-3 days.

Transport company DPD offers a customer returns option - If the product does not suit the buyer, it can be returned. Practice shows that this opportunity increases customer loyalty and encourages them to trust you. If it is easy to return an unsuitable product, most buyers will appreciate it.

IML company is one of the oldest in the domestic market logistics services. It was created in 2007, when the e-commerce sector in Russia was just beginning to develop; one might say, it was getting on its feet along with it.

IML was the first to accept landmark electronic market solutions. So, in 2009, parcels from Moscow to St. Petersburg began to be delivered in just a day. The following year, such services became available to residents of other cities. The first self-pickup points have appeared- now, a few years later, their number is more than 500, 142 of them are in both capitals.

Currently, IML services are used by such online stores as L’Etoile, TOPSHOP, Ulmart, DNS.shop, Мamsy.ru, Play-today and many others. Delivery is carried out throughout Russia, the company provides the following services:

• transfer of money on the third day;
• insurance of each product;
• free storage in a warehouse;
• system of transparent returns and refusals.

Choose a transport company and let your goods be delivered safe and sound!

Transport companies created to provide transport transportation throughout the country and abroad. Logistics is now reaching a new level, none profitable business cannot exist without any transportation. In order for everything to work at the highest level and stay on schedule, high-quality transport services. The main goal of most companies is to provide professional services in the field transport logistics And freight transport.

Transport companies are very common now. They work in many directions. The logistics of our country is actively established in the CIS countries, Asia and Europe. In each professional company, specialists will prepare all the documentation, select the right type transport, will help you develop the most profitable route and help with customs clearance of cargo. The database of transport companies includes dozens of different optimal offers.

SBL is a directory of transport companies

Now it is profitable to cooperate with transport companies that have good connections not only in Russia, but also with Abkhazia, Armenia, Belarus, Kazakhstan, Kyrgyzstan, Iran, the European Union and other countries. Because the more partners a company has, the more influential and better it is, and investors and business owners always strive for reliability, stability and high quality.

Popularity and rating of transport companies:

• « Business Line»;
• GTD (whale);
• "ZhelDorExpedition";
• "Energy" and many others.

The list of transport companies is constantly updated as new offers appear on the market. Transport companies open almost every day, but you shouldn’t contact the first one you come across. It is recommended to carefully study reviews, descriptions and look at the place in the rating. Most of our transport vehicles are placed in the sbl catalog and calculations for them are available on the calculator.

Popular cities with transport companies:

Main types of transport companies

The activities of transport companies by type of freight transportation are divided into the following types:

• transportation of consolidated cargo;
• air transportation;
• rail transportation;
• transportation by truck;
• Fast shipping;
• delivery of oversized cargo;
• Container Shipping;
• shipping dangerous goods;
• refrigerated transportation;
• shipping.

Why is delivery of groupage cargo so popular?

Nowadays, people are increasingly turning to transport companies that deliver groupage cargo, because it is very profitable. This service is necessary for an organization that needs to transport goods or cargo of small volumes, weight or dimensions, but does not want to hire a car. This can be either one-time or stable cooperation. A reliable company usually provides reliable, high-quality delivery to any corner of the country and is responsible for the cargo.

• at least five years of presence on the market;
• status of the organization, which is confirmed by membership in various international companies;
• cooperation with an insurance company;
• geography;

When opening an online store, in addition to connecting the most popular payment systems, it is important for the service owner to solve the problem of delivering goods to the buyer. Implementation of your own logistics system is associated with huge costs and is not always available to small and medium-sized businesses. In this article we will talk about the main criteria for choosing a delivery service for a website, their capabilities and features.

Freight carriers offer a wide variety of service rates, which greatly affects the cost of goods in the online store. To reduce costs from complex commissions, we will analyze the rules for setting prices for cargo transportation in Russia, or you can calculate the cost of delivering cargo by a transport company from the TOP10 online using the Main Mine calculator.

1. Services and options

Tariff formation

Often, logisticians with the most interesting tariffs do not provide the full package additional services or do not deliver from your city. Historically, a situation has developed in which about 70% of online stores locate warehouses in Moscow, and some in St. Petersburg or both capitals. Accordingly, if your warehouse is not located in these cities, it is worth additionally checking with a potential logistics partner about the possibilities of delivery from your locality.

It is important to choose the most significant option for you from those listed above and compare delivery services offering Better conditions for your business based on your preferred delivery configuration. In addition, it is necessary to take into account not only the delivery of the goods, but also the functions that will facilitate transport processes online store.

Services and options

1. Packing and repacking

It is not always possible for an online store to open a fully functional warehouse. For owners of small and medium-sized businesses, transport companies offer packaging services. For reliable packaging, a fee of up to 100 rubles per delivery unit is charged. In case of insufficient or damaged packaging, logistics specialists will repackage your order for an additional fee. The same service includes sticking labels - a barcode with order data, according to which the cargo carrier’s employees will carry out delivery.

The final weight, size and delivery cost depend on the type of packaging, respectively. Let's look at cargo packaging options:

• Pallet board (pallets)- most reliable option. Suitable for fragile orders, machinery and complex equipment and used in any type of transportation. Maximum dimensions within 1.5×1×2m. The design is collapsible.
• Rigid packaging (crate)- used to protect fragile and valuable cargo, transportation of bicycle goods and auto parts. The structure consists of boards and nails.
• Rigid box- a completely closed design that protects the cargo from unauthorized access and damage. Quite a voluminous packaging option.
• Bag- a method of delivering goods that are more resistant to damage. This packaging method prevents the order from being completed incorrectly.
• Bubble wrap- a method of packaging goods susceptible to scratches. Due to its light weight, it slightly increases the cost of the order.
• Stretch film- also lightweight packaging material. Protects cargo from scratches and chips, but is not suitable for ultra-fragile goods.
• Packages and envelopes- for small orders, it is logical to use high-strength packaging bags, combined with other methods of protection.
• Cardboard- regular cardboard box. The best choice for unbreakable orders less than 30 kg.

2. Pick-up of cargo around the city and pickup

The delivery service can come to pick up orders at your warehouse at a separate rate - about 300 rubles per car. Or your employees can bring all orders to a warehouse convenient for you transport company, which is almost always not charged.

3. Return to the store warehouse

If the buyer for some reason does not accept the order, the transport service can bring it back to you at the next pickup or give it to you at the next pickup. You can pick up returns from the logistics warehouse for free, but delivery to the store often requires additional costs, just under 100 rubles per order. Return of accompanying documents is made logistics company. It is possible to issue a “return” parcel with a new tracking number - it depends on the operating methods of the selected delivery service.

4. Sorting

If you simultaneously transfer orders to the carrier for several dates, cities or delivery methods, you can use paid services sorting so as not to burden your employees. In this case, inter-terminal transportation is carried out by the delivery service.

5. Storage of returns (excessive storage)

Since small online stores do not ship new orders every day, so as not to send the car again specifically for returns, they can be stored in the logistics warehouse, but at a separate rate - usually 40-100 rubles per day per parking space.

6. Waiting for the courier

Standard practice is to wait for the courier at the recipient's address free of charge, usually up to 15 minutes. However, in order to increase the number of successfully delivered orders, you can supplement the service with a paid wait, up to 30-60 minutes.

7. Cash on delivery

When paying online, delivery services do not accept funds from the buyer for the goods, only payment for delivery upon receipt is possible. However, if your client is not sure about the selected product or wants to check the package contents, it is logical to place orders with payment on the spot. Some carriers have a partial payment option at checkout. After delivery is completed, funds for the order are transferred by the transport company to your account.

8. Delivery times from/to door

For some types of businesses, it is essential to deliver goods same day or around the clock. Not all transport companies can offer such a service. It is convenient for the buyer to receive the goods within 1-3 hours, otherwise it is impossible to plan personal time. Avoid companies that deliver goods throughout the day without specifying an exact interval.

The service is equally relevant for the collection of your orders by transport company employees. Prefer logisticians who offer short time slots when orders will be collected and work on weekends.

9. Pre-mail preparation

To send orders by Russian Post, it is necessary to pack the box in a special way and prepare a number of accompanying documents according to strict standards. Often, an online store does not have the equipment and the ability to perform these actions. Transport companies cooperating with Russian Post come to the rescue. Please note that Post is the only delivery method to extremely hard-to-reach regions. Sometimes the Post Office is also the only point of communication with the world for small settlements in the outback.

10. Declaration of value

Insuring cargo against damage or loss costs money, but it reduces the risk of theft and damage to the package. The declared value is indicated at the time of purchase and is refunded in the event of force majeure. However, delivery services charge a small percentage of the amount to compensate for their own risks.

11. Terms for transferring funds

Pay attention to the terms of the contract related to the terms financial settlements. The most common problem: the order is delivered within several weeks, and funds for it are transferred after some time. Give preference to cargo carriers that transfer money weekly, regardless of delivery completion.

12. Cargo tracking

Delivery of goods using transport companies is associated with high risks: human factor, technical errors, losses, accidents, etc. To simplify interaction on delivery of specific orders, make sure that the selected logistics partner provides a personal account.

Mandatory functions of the personal account:

• view a list of orders with details and current status delivery;
• uploading a register of completed deliveries;
• editing an order;
• Cancellations;
• return initiation;
• downloading the financial register;
• contacting support;
• application for tariff changes and calculator;
• creating an order manually;
• delivery statistics by region, time interval, etc.

13. Delivery of fragile and perishable goods

Most delivery services try to refuse to transport goods that may be damaged in transit. Therefore, for such categories of goods, in the case of working with them, special, very high tariffs. If it is important for you to transport non-standard items, check the possibilities in this regard separately - websites rarely provide complete information.

14. Technical integration

As with connecting payment systems, in order to start sending orders, it is necessary to carry out technical integration, or integration via API, or through a module for CMS. For small businesses, it is possible to create orders only through the delivery service’s personal account, which will greatly reduce the time for integration.

The minimum functionality of the delivery service API must contain methods for creating, updating and canceling an order. However, APIs often contain many optional methods and difficult-to-understand documentation.

The parameters of the created order contain all the delivery conditions for a specific product, and sometimes the contents of the basket. In response, the logistics system returns the delivery cost. After confirming the order, you must prepare accompanying documents and transfer the order to the transport company. Next, the online store only needs to check the delivery status.

The main difficulty of technical integration lies in the close connection between online and offline processes. In addition to direct integration with the site, it is necessary to establish interaction with the warehouse system, implement a form for creating an order on the site, and perform a lot of other actions.

Choosing a transport company

1. Decide on the main tariff parameter. Geography, speed, dimensions, in person.
2. Select freight companies that pick up orders from your city.
3. Compare rates for the most popular destinations for your business.
4. Decide on the type of integration.
5. Make a list of the additional options you need.

When choosing a delivery service for an online store, you can independently compare the tariffs of transport companies for the delivery of goods and choose the ideal logistics partner. Give preference to large and proven companies. A delivery cost calculator in Russia will help with this: we have regularly updated tariffs of such transport companies as Business Lines, PEK, KIT.

Practice shows that today most cargoes are delivered to their recipients precisely by car.

However, some transport companies do not always follow all the rules for loading cargo into a vehicle, its proper stowage or securing it. As a result, it is clear that the transport company delivered the goods with damage.

When this unpleasant fact is discovered, in order to obtain monetary compensation for damage from the carrier, certain legal steps should be taken. Ours is dedicated to them new material, which can be adopted.

In this article:

The cargo was damaged by the transport company, what should I do?

As soon as the truck has delivered the ordered cargo to the recipient, the first thing to do is to carry out its first visual inspection on site. Evidence of damage may be indicated by defects in packaging, containers, and other external violations.

However, if the package is intact, but there is internal damage (for example, when glass products or other cargo that is easily deformed from an impact is transported), then you need to unload it in a separate place and open the container or packaging in the presence of the driver of the car.

If damage is found in the cargo, then initial fixation should be carried out. In the future, it will become the basis for drawing up the corresponding act.

You should also make sure that an expert gets to the site promptly (you can contact the chamber of commerce and industry in your region). Indeed, in some cases, it is he who can determine the actual amount of damage that resulted from damage to the cargo during transportation.

What to do first

So, if damage to the cargo was discovered during transportation, then first of all, the law requires the execution of an act confirming this fact.

In any case, it is drawn up in the presence of the driver, as well as representatives of the consignee. In addition, representatives from the sender of the cargo may be involved in its registration.

It should be remembered that the report on damage to cargo by the transport company is drawn up within a limited time frame. The rule requires that it be issued either at the time of receipt of the cargo or the next day.

The act must contain:

1. Date and place of its compilation.
2. List of persons participating in the preparation of the document.
3. The essence of the identified damage and the extent of the damage caused by it.
4. Signatures of all those present when drawing up the act.

Information that a damage report has been drawn up is included in all shipping documents.

The legislation also provides for the case when representatives transport organization will flatly refuse to sign the act.

Then the recipient of the cargo has the right to draw up this act unilaterally, notifying the carrier’s administration in writing.

What are the next steps?

If the cargo is damaged, then the next stage of conflict resolution will be a claim against the transport company for damage to the cargo. There is no point in delaying its filing, since in the case of filing a claim, one must take into account the shortened statute of limitations periods provided for in relation to transport disputes (but more on that later).

It is also worth emphasizing that the claim dispute resolution procedure is expressly provided for current legislation.

The transport company's claim form for cargo damage can be easily downloaded on our website. Here you just need to focus on the following points.

First of all, you need to describe the circumstances of delivery (date, place, car number). After this, it is worth indicating what exactly the identified damage in the received cargo consists of, with reference to the previously drawn up report. Following this, it is necessary to justify the existence of the damage caused and its size.

Of course, the claim (which is prepared in duplicate) must be accompanied by copies of all documents substantiating its essence. The carrier has the right to consider an appeal to him within a month from its receipt.

If the answer is negative or the transport company agrees to satisfy the requirements of the recipient of the goods only partially, then the next step will be to contact arbitration court.

Nuances of judicial consideration of the case

Relations regarding the transportation of goods are characterized by the fact that the claim is always considered by arbitration at the location of the carrier (even if the shipper is involved in the case as a second defendant).

When a shipping company delivers damage, the claim describes the nature of the damage and evidence of the carrier's involvement. If necessary, reference is made to the opinion of an independent expert regarding the amount of damage and the causes of its occurrence.

Be sure to describe your procedure for pre-trial dispute resolution. In particular, the claim must indicate the details of the claim, the date it was sent, the day the response to it was received from brief description its content.

The claims should be listed point by point. Indeed, along with compensation for losses, other claims may be made against the carrier. All of them will subsequently be reflected in the list in the writ of execution.

The amount of state duty to the carrier is calculated based on the amount of damage caused. Therefore, this point also cannot be discounted.

Does the statute of limitations apply for transportation?

It can be assumed that even many who are not involved in jurisprudence have an idea that for most disputes the statute of limitations is 3 years.

However, there are exceptions, which include damage to the cargo by the transport company. In order to file a claim with the arbitration court, a one-year period is provided from the moment the damaged cargo is discovered.

List of services provided:

• daily delivery of cargo to every city of the Eurasian Union (Russia, Kazakhstan, Belarus, Armenia, Kyrgyzstan) by road;
• acceptance of cargo for transportation without the participation of the consignee;
• door-to-door cargo delivery;
• accepting applications for cargo transportation via the Internet;
• concluding contracts for transport and forwarding services for enterprises;
• free storage of arrived cargo for 3 days;
• organization of insurance and customs clearance cargo.

The shipper is obliged to provide reliable information about the quantity and nature of the cargo, and provide all documents necessary for the transportation of the cargo. In case of failure to provide the specified consignment note, the parties agreed that the cargo is considered with a declared value of 5,000 rubles.

For timely pickup of cargo in Moscow and St. Petersburg, the application must be submitted no later than 17:00 of the current day. In this case, the application will be processed on the next business day. In Moscow, the cost of pickup/delivery of cargo from addresses located within the Third Transport Ring increases by 500 rubles, and for addresses located outside the Moscow Ring Road, a service is added - Travel outside the city limits.

The following are not accepted for shipment:

• firearms, signal, pneumatic, gas weapons, ammunition, edged weapons (including throwing weapons), electric shock devices and spark gaps, as well as main parts of firearms;
• narcotic drugs, psychotropic, potent, radioactive, explosive, as well as poisonous, caustic, flammable and other dangerous substances;
• animals and plants;
• banknotes Russian Federation, foreign currency, securities: shares, bills, etc.;
• cargo that requires a certain temperature regime during storage and transportation;
• perishable food products;
• objects and substances that, by their nature or packaging, may pose a danger to the company’s employees, pollute or spoil (damage) other cargo and transport of the company;
• cargo without packaging that excludes access to the contents, with the exception of indivisible
• other cargo, the transportation of which is prohibited by current legislation and/or the Rules for the provision of forwarding services.

Packing of cargo.

Cargo is accepted for transportation in packaging that ensures the safety of the cargo during transportation. Each place must be marked indicating the exact names of the sender and recipient, their addresses and telephone numbers.

Requirements for cargo transferred for transportation:

1. The cargo must be transferred for transportation in proper transport packaging. If the packaging does not meet the requirements established by the Rules for the provision of freight forwarding services, the Forwarder notifies the Client or the shipper of the need to bring the packaging into compliance with these requirements, as well as of the additional costs arising in connection with this. The client or shipper has the right, within 3 hours from the date of sending such notification, to notify the Forwarder in writing of their readiness to bring the packaging into compliance with the requirements established in the Rules on their own and at their own expense. If the Client does not inform the Forwarder of his readiness to independently bring the packaging into compliance with the requirements, the Parties proceed from the fact that the Client has instructed the Forwarder to carry out the necessary actions on his own, at the expense and in the interests of the Client.
2. The cargo delivered to the warehouse by the Shipper must be packaged in such a way that it cannot move inside the package. If there are voids inside the package, the company cannot guarantee that there will be no damage. appearance cargo
3. If there are special requirements for the transported cargo, the Shipper is obliged to indicate these requirements on the cargo packaging (make markings), as well as separately notify the Transport company about these requirements when registering the cargo for transportation.
4. When delivering cargo to the terminal, it is necessary to prepare the cargo for transfer to company employees, namely, obtain labeling for the cargo and move the cargo onto the ramp. Cargo is accepted from the loading ramp and not from the parking area.

Labeling requirements:

• is made on a clearly visible, separate sheet of paper and is glued to each piece of cargo. (Inscriptions made with a marker are not markings).
• Cargo of the same type with a total number of pieces of up to 20 is 100% marked.
• The same type of cargo with a total number of more than 20 pieces is marked in at least 20% of the total number of pieces.
• The following data must be indicated: Sender of the cargo, Recipient of the cargo, Destination city, total number of places.

Sending / receiving cargo:

• For legal entities- power of attorney of the established form for sending/receiving cargo from the Forwarder. In the case of sending/receiving cargo directly by the head of the organization with a SEAL, his authority is confirmed by one of the following documents
• a copy of the decision or protocol of the founder (participant) of the organization on the appointment of a manager, certified by the seal and signature of the head of the organization;
• a copy of the order (extract from the order) on the appointment of a manager to a position, certified by the seal and signature of the head of the organization;
• an original or a copy of an extract from the Unified State Register of Legal Entities, issued by the tax authority no later than 30 days before its presentation, certified by the seal and signature of the head of the organization.

  The manager also provides an identification document.

  * The presence of the organization’s seal on the person sending/receiving the cargo does not confirm his authority to send/receive the cargo.;

• For individuals- PASSPORT.

Documents for receiving cargo

Entity

I. If the recipient or sender is a director:

2) minutes or decision of the participant(s) on appointment to the position of director;

3) the seal of the organization, if there is no confirmation that the organization operates without a seal.

II. If the recipient or sender is a representative by proxy:

1) an identification document specified in the power of attorney;

2) the original power of attorney, certified by the director or notarized;

3) the seal of the organization, if there is no confirmation that it operates without a seal.

Individual entrepreneur

I. If received/sent personally:

1) identification document;

2) printing, if the individual entrepreneur works with printing.

II. If a representative receives or sends by proxy:

1) an identification document of the representative, which is indicated in the power of attorney;

2) the original power of attorney, certified by the individual entrepreneur or notarized;

3) printing, if the individual entrepreneur works with printing.

Individual

I. Receives/sends the cargo personally:

1) Identification document.

II. Receives/sends through a representative:

1) Identification document of the representative specified in the power of attorney;

2) Power of attorney:

2.1) Original power of attorney certified by a notary;

2.2) Original power of attorney certified by an employee of GTD;

2.3) Original power of attorney certified by the employer or head of the organization where the principal is studying or undergoing treatment, photo of the representative with a passport.

* Please note that an identification document, in accordance with the current legislation of the Russian Federation, is:

1) Passport of a citizen of the Russian Federation;

2) Identity card of a Russian military personnel; military ID of a soldier, sailor, sergeant, sergeant major, warrant officer, midshipman and reserve officer;

3) Temporary identity card of a citizen of the Russian Federation, issued at the time of registration of the passport.

Payment for services:

Payment for the Forwarder's services must be made no later than three banking days from the date of issuing the invoice until the delivery of the cargo to the Consignee, unless the Agreement between the Parties provides for a different payment procedure.

A fee for late receipt of cargo is charged if the cargo is stored at the Forwarder's warehouse for more than 3 (three) working days from the date of notification of the Consignee. The price is indicated for one cubic meter per day.

The Forwarder sends a notification to the Consignee about the arrival of the cargo in any way convenient for the Forwarder: by e-mail, By telephone communication or via SMS notification (short text message). Notification by any of these methods is considered proper and sufficient.

The minimum cost of storing cargo, regardless of its weight, sent under one sender's forwarding receipt is 50 rubles. In the cities of Moscow, Novosibirsk, Tomsk and Yekaterinburg - 100 rubles.

Procedure for resolving disputes:

1. All claims must be made in writing within 6 months from the date the right to file a claim arises. The impossibility of restoring the cargo, the fact of damage, and the amount of damage caused is proven by the Client.
2. A claim for loss, shortage or damage (spoilage) of cargo must be accompanied by documents justifying the right to submit it, as well as documents confirming the cost of restoration repairs or the cost of acquisition costs in the event of the impossibility of restoration or loss of the cargo.
3. A commercial report on the identified shortage, damage (deterioration) of the cargo must be drawn up immediately at the time of delivery of the cargo by the Forwarder to the Consignee. A report drawn up by the Client without the participation of the Forwarder cannot be accepted for consideration. If at the time of delivery of the cargo to the Consignee the Certificate has not been drawn up, it is considered that the cargo has been received completely and undamaged.

   Claims for shortages, damage (spoilage) of cargo discovered after delivery of the cargo are not subject to satisfaction, except in cases where the Client, upon receiving the cargo with the necessary attention and diligence, was not able to detect the defects. The client is obliged to prove these circumstances.

4. Reimbursement for claims made on the basis of the impossibility of restoration (sale, use) of damaged/damaged cargo is made after the transfer of the said cargo by the Client to the Forwarder. From the moment such damage is compensated to the Client, ownership of the cargo passes to the Forwarder.
5. All disputes that may arise under the TEU agreement or in connection with it are subject to resolution with mandatory compliance with the preliminary claims procedure.

   In case of failure to reach an agreement between the parties in the claim procedure, the dispute is considered in court at the location of the Forwarder (for Clients - legal entities and individual entrepreneurs), and for Clients - individuals, according to the rules of alternative jurisdiction - in a court of the choice of the Plaintiff.

Transport company GTDVladimir Vysotsky, 45/building 10+7 800 234-59-60 https://site/images/static/bg/gpl-big-logo.png

Rules for the provision of services