Rostelecom control room. How to call the Rostelecom operator

Any provider that provides a range of high-tech services has a hotline. Rostelecom is no exception. This company has one of the largest call centers for an obvious reason - the provider is a leader in providing services in its category.

You should not assume that a call center works solely to help customers solve various kinds of problems. Of course, if you have a problem with the Internet or your interactive television has stopped working, the hotline specialists will help you. However, you can contact technical support for other reasons:

• If you only potential client companies interested in connecting any available services;
• You may be informed about promotions, special individual offers, and so on;
• If you are interested in changing the tariff, connecting additional services;
• If you have any questions related to personal account, balance, replenishment, etc.

In fact, you can ask any question related to the provider to the hotline specialists and receive a detailed answer.

The number of users who use the services of Rostelecom is growing rapidly every day. Already now it is one of the largest not only in Russia, but throughout Europe. This fact is explained by the fact that the population is in demand for the services of providing the Internet, pay television, home and cellular telephony, and the prices for them are quite competitive.

With so many services and users, situations occur every day that need to be addressed. A service was created to help its clients technical support, which not only accepts requests for equipment repairs, but also gives competent advice that helps you fix problems yourself. It works around the clock, and the professionalism and level of knowledge of the specialists is beyond doubt even among very demanding people. Among the telephone numbers by which you can call technical support, there are both toll-free numbers, which can be called from any phone, and short ones, which must be called only from a Rostelecom phone.

Rostelecom support phone numbers

If you have a problem and you don’t know how to solve it yourself, then in a simple way is a call to customer support. Special call centers have been created in the largest cities of Russia, which receive calls from all settlements of the country. For convenience, each service has its own hotline and special numbers so that a specialist can quickly find a solution to the problem and tell you about it. There are also general phone numbers that you can call with any questions, but let's talk about everything in order.

Rostelecom technical support has two main contact numbers:

8-800-100-08-00 intended for questions related to connecting to any service

8-800-181-18-30 intended for technical questions for existing subscribers of the company

To see additional and specialized phone numbers, you need to go to the official website and select the region in which you are located.

On your phone, you can call a short number 118-88 .

To call the Rostelecom repair bureau, you need to dial the number 8-125 .

Home phone subscribers can order long-distance and international calls by calling 118-71 .

If you find it difficult to choose a number to call and ask your question, then you can call the free helpline at 118-09 .

If the free helpline does not suit you, then there is a paid one, which you can call at 118-99 .

In addition, you can send a telegram by phone. To do this, you need to call the number 11899-844126 .

We have listed only the main technical support phone numbers, but they may differ in your region, so check the information at official website of the company. If your region is not selected automatically or is determined by an error, check it yourself in the upper left corner of the site.

Other ways to contact technical support

It can be quite difficult to get through to Rostelecom customer technical support. If you don’t want to wait, you can simply leave a request in your personal account. To do this, go to the address lk.rt.ru/?action=feedBack and fill in all required fields. Within an hour, a specialist will call you back and try to help you solve your problem.

Are you having a problem using the service? Difficulties with your communications provider's equipment? Kind background information? Help and technical support for Rostelecom users is provided by the telecom operator's Hotline. The service greatly simplifies feedback and promptly solves the problems of the company's clients.

Rostelecom hotline phone number

Rostelecom is a customer-oriented company, which is why, in addition to the all-Russian hotline number 8 800 100 08 00, there are other services in different regions of the Russian Federation. For example, to solve problems with communication services for residents of Moscow and the Moscow region, the number 8 495 727 49 77 is used. To conclude an agreement or select a tariff plan, users dial the phone number 8 800 100 25 25.

Free hotline Rostelecom

Comprehensive customer service for Rostelecom via main and additional telephone numbers Hotline is carried out free of charge anywhere in Russia. For comfort individual entrepreneurs and business owners have introduced their own free hotline at 8 800 200 30 00. Subscribers receive services on all company services around the clock.

Hotline for individuals

Call center operators answer every call from a subscriber; the waiting time for a specialist response usually does not exceed one minute. The company's clients are advised on services and current tariffs; to conclude a service agreement, specialists help contact the manager of the area. Using the Hotline number, employees accept claims and complaints from subscribers for consideration.

• General Questions Line.

By calling 8 800 10 008 00, the subscriber will be able to receive a certificate of payment for communication services for the past month or the entire connection period. In addition, clients will receive advice on new services and current company tariffs.

• Connection questions.

To connect to Rostelecom's communication services, users do not have to visit the operator's office. All you have to do is call the single Hotline number and leave a request. Employees will transfer the call to the manager responsible for signing the contract. After this, the subscriber will be able to fully use communication services, change the tariff and connect new services.

• Technical support.

Problems with Rostelecom equipment can be resolved by calling the Hotline or an additional telephone number of the telecom operator. The reason for calling is also the lack of Internet connection or slow data transfer speed. If you find errors with the calculation of subscription fees, we also recommend calling the contact center operators.

Hotline for legal entities

Individual entrepreneurs and legal entities In Moscow, to solve connection problems, they use a single number 8 499 999 82 83. For subscribers in other regions of Russia, there is their own telephone number to solve difficulties that arise when using communication services:

• Connection issues.

Organization of uninterrupted telephone communication for business, this is the most important component of the future success of a company or individual entrepreneur. Therefore, our clients resolve all connection issues promptly through the Hotline.

• Business Online support.

Effective and quick resolution of problems regarding communication services is a guarantee of further promotion of your business. Rostelecom has created a professional support service. Clients just need to call a single number and resolve their pressing issue without unnecessary waiting. If there are serious problems with the equipment, the call will be transferred to the appropriate department. The client will never be left alone with solving difficult telephone service problems.

• General Questions Line.

All Rostelecom subscribers promptly receive the necessary information about changes in tariff plans and the launch of new services.

What kind of advice can I get?

Rostelecom Hotline specialists will help you register on the official website of the telecom operator and track your accounts online. Employees will also tell you how to use your personal account. In addition, the client has the right to find out about the debt on personal account and the cost of calls to different points in Russia and other countries.

On what issues can specialists not be able to help?

In the event of serious technical malfunctions in the operation of the equipment, Hotline specialists may be powerless. But they will tell you exactly how to call a technician and solve the problem.

Operator competence

In order for the assistance of a company specialist to be provided as productively as possible, it is necessary to prepare in advance the subscriber’s personal account information and documents for connecting communication services. Having a list of questions compiled in advance will help you quickly get the answers you need.

Rostelecom is the largest and most famous provider interactive television on Russian territory. The company offers a wide range of services and has many clients. The RTK provider improves its service every month and offers new services that are even more profitable than before. This not only attracts the attention of subscribers, but also causes a huge number of questions to arise. How to call the Rostelecom operator toll-free number?

The Russian provider strives to provide the highest quality services and develop a clear interface for their use.

Many of the company's clients have questions regarding the functionality of the system. Technical difficulties often arise, and many users cannot understand even the most basic issues. To help customers, RTK - the provider has created a support center. Users who know how to contact operators will be able to get an answer to any question.

How to call the Rostelecom operator from a mobile phone for free? To get a quick answer to your question. You need to find the number of the specialist responsible for a certain list of services.

The provider provides both paid and toll-free numbers.

If you have questions about digital television or Internet connection, you should call the OnLime service center. This environment has its own technical support. Specialists can be reached at the following numbers:

• 8-800-707-80-00 – connection to the Internet connection and interactive television. The operator will fill out the application and provide all the necessary background information.
• 8-800-707-12-12 – consideration of all possible problems with digital television or Internet services. This number is absolutely free. Consultants will not only answer user questions, but also provide step-by-step guidance if the need arises.

For clients living outside of Moscow and the region, another number is provided - the same for all regions: 8-800-100-08-00.

How to call Rostelecom about your home phone number

If you have questions about home telephone communications, it is recommended to dial +7-495-727-49-77. Operators in in this case accept oral complaints and applications to solve a particular problem regarding the quality of communication services. From landline numbers calls are made to free of charge When making a call from a cell phone, debits from the balance are carried out according to tariff plan subscriber

Please note that this number has an automatic service for informing clients.

By switching your phone to touch-tone dialing mode, the subscriber can get an answer to their question in a matter of minutes.

By calling 8-800-100-08-00 you can leave a request to connect services. You can call this number at any time convenient for the client.

How to contact a cellular operator - free from mobile and landline

You can contact company representatives for free using the short numbers of the contact center: 000 or 611. In this case, the subscriber will have to wait some time to contact the operator. If necessary, you can request a call back. The first available operator will contact you to resolve the problem.

If the subscriber is in roaming, then you can call: +7-908-221-00-413. WITH mobile phone– 8-800-100-25-25, and from the city – 8-800-300-18-01.

Rostelecom cares about each client, therefore it provides high quality services.

To solve problems that arise, the company provides the opportunity to call the customer support center and solve it in a matter of minutes. There is no need to look for ways to solve technical problems on your own. Call specialists who will explain step by step what should be done or help resolve the issue remotely.

Rostelecom is one of the largest companies in Russia in the provision of information services. Only thanks to her, in many cities and populated areas Internet appeared, it was possible to install it in the apartment home phone and connect digital television. With this large quantities For subscribers who constantly have some difficulties or questions, Rostelecom has created a technical support service for its customers. It is there that they will always help you with your problems, and the level of qualifications of the workers is beyond doubt. In this article we will look at all the ways to contact specialists and ask them a question.

There are two toll-free numbers throughout Russia that you can call Rostelecom. Be prepared to wait your turn, and the waiting time depends on the time of day and the workload of the specialists. First - 8-800-100-08-00 , and it is intended for questions related to connecting any of the company’s services. You can call it from any cell phone and the call will be free for you.

Second number - 8-800-181-18-30 serves for all other questions. It is also free and you don't have to count the minutes you spend talking to the operator.

In addition, on the official website of Rostelecom there is a list of all the company’s help desks. Just go to the address rt.ru/service/contact_info/total_info/info_services and select the phone number of the service you need. This list may vary from region to region, so be sure to check the region you are in is correct. On the website it is located in the upper left corner.

In the Volgograd region, the list of all help services is as follows:

Please note that not all phone numbers begin with 8-800... . You can call short numbers only from a phone from Rostelecom, and for everyone else the two above-mentioned numbers are intended. We would like to remind you that many subscribers cellular communications Rostelecom has now become Tele2 subscribers, so check the possibility of calling short numbers on their website or in customer support.