Ratek transport company track the cargo. Group of companies business lines

One of the largest forwarding companies in Russia today is Business Lines LLC. The Business Lines group of companies has been organizing cargo transportation for 15 years. 1,500 delivery cities in Russia, Kazakhstan, Kyrgyzstan and Belarus, almost 200 cargo collection points, a fleet of 4,000 vehicles - this is what makes sending cargo with the help of the Business Lines company convenient and reliable. The company has at its disposal not only ground tracks, but also air transportation. In the case of a complex delivery route, a combination of several methods of cargo transportation is possible.

Business Lines Group specialists guarantee the quality of packaging, which ensures the safety of your cargo. Mandatory transportation insurance also increases the reliability of delivery. The fundamentals of the company's work are accessibility and transparency of work for clients. That is why Business Lines offers users several ways to track cargo: by order number, by waybill number, or by transportation request number. In order to track cargo sent by Business Lines, it is enough to know one of these numbers. If you do not know the number of the order, invoice or application, pay attention to the official website of the Business Lines Group of Companies and fill out the cargo search form by parameters.

Our resource will help you plan your purchases, business processes, or even your move using the cargo tracking service. In order to track one Business Line shipment number, you can use the express search form on the website. Please note that after registration you will be able to save all the necessary numbers of your postal items V personal account. Information about the movement of your cargo and parcels registered by different postal services and operators, will be collected in one place and available in Russian.

How to track cargo on the website:

• complete a simple registration in your personal account;
• enter one or more invoice numbers;
• receive up-to-date information about the location of the cargo;
• Subscribe to notifications about changes in shipment status.

For your convenience, when working with orders in the online store, we recommend going through a simple registration procedure.
Before you go through the registration procedure or place an order (without registration), read the user agreement (offer agreement).

When placing an order in our online store, you purchase goods at the price of the online store, which may differ from the price in the Odyalko trade and exhibition centers.

Exchange-return (for individuals)

The procedure for returning goods is regulated by Article 26.1 federal law"On the protection of consumer rights."

• The consumer has the right to refuse the goods at any time before its transfer, and after the transfer of the goods - within seven days;
• Purchase returns of proper quality possible if it is saved marketable condition, consumer properties, as well as a document confirming the fact and conditions of purchase of the specified product;
• The consumer does not have the right to refuse a product of proper quality that has individually defined properties if the specified product can be used exclusively by the person purchasing it;
• If the consumer refuses the goods, the seller must return to him the amount of money paid by the consumer under the contract, with the exception of the seller’s expenses for delivery of the returned goods from the consumer, no later than ten days from the date the consumer submits the corresponding demand;

In case you want to exchange or return an item paid for upon receipt:

• Within 14 days after receiving the goods, notify us about the exchange or return of the goods, fill out the “Return Application” Money", which is sent upon request by the company to email address and send it along with a copy of your passport to the address [email protected]
• If the order is received at the post office, pack and send the parcel by mail to the address: 655152, Republic of Khakassia, Chernogorsk, 4th Yuzhny lane, building 9. Recipient Odeyalko LLC;
• If you received an order through a transport company, carefully pack and send the goods by the same transport company to the terminal in the city of Abakan, the recipient is Odeyalko LLC;
• If the goods were received at the Odyalko point of delivery, return the goods to the same point of delivery.

After receiving the goods, we inspect the goods, if the goods are of proper quality, then we send payment only for the goods; If the product has a manufacturing defect, then we reimburse the client for the cost of the product + the cost of delivery to the client + the cost of return (postal services or transport company).

Refunds are made only by bank transfer to the client’s personal account; returns by postal transfer are not made.

In case you want to exchange or return goods paid for by credit card online or from a bank account (for individuals):

When paying by card, cash refunds are not allowed. The return procedure is governed by the rules of international payment systems.

To return money to bank card you must fill out the “Application for Refund of Funds”, which is sent upon request by the company by email and send it along with a copy of your passport to the following address: [email protected]

Refunds will be made to a bank card within 21 (twenty-one) business days from the date of receipt of the “Application for Refund” by the Company.

To return funds for transactions carried out with errors, you must submit a written application and attach a copy of your passport and checks/receipts confirming the erroneous debit. This application must be sent to: [email protected]

The refund amount will be equal to the purchase amount. The period for consideration of the Application and return of funds begins to be calculated from the moment the Company receives the Application and is calculated in working days excluding holidays/weekends.

TC RATEK is most conveniently located on the website. In your personal list, the movement of parcels and cargo is updated automatically.

To date Container Shipping are considered the most profitable due to the ease of working with the sea line system, accessibility and practicality. Container shipping accounts for 70% of all international cargo traffic and is becoming increasingly widespread over time. This method involves the use of several types of transport, while the container guarantees the safety of the cargo throughout the entire route.

RATEK is engaged in both the transportation of goods within the country and internationally. At the same time, the company not only organizes the delivery of goods to the final destination, but also undertakes auxiliary work - insurance, packaging of cargo, filling out declarations and preparing documents. The safety of goods is an important criterion for choosing a carrier. The availability of the necessary transport, knowledge and strict adherence to the rules and modes of transportation of various goods, high-level specialists - all this allows us to ensure complete safety of the goods.

Where to get and how to track the invoice number of TK RATEK

RATEK when sent to mandatory prepares the necessary package of accompanying documents. It contains data about the product and serves as an accounting and reporting document. When delivering within the country, it is filled in in Russian letters, if within the CIS countries and abroad, then in Latin letters.

The invoice has a barcode with a unique number, which is needed to determine the location of the shipment. That is, the delivery of cargo from TK RATEK can be tracked using this invoice number.

The invoice is issued in several copies. One copy is given to the sender when completing the documents. Another copy of the RATEK TC consignment note accompanies the delivery and is handed to the recipient upon receipt. And one copy of the document is transferred to the warehouse of TC RATEK in the recipient’s city in case of delivery of the parcel to the point of delivery of orders.

To track your parcel on the RATEK website you need to enter it in the tracking field. To track a shipment on the Postal.Ninja website, the TK RATEK invoice number is entered on any page of the site, and if you add it to your personal list and set a target delivery date, then the tracking of TK RATEK parcels will be automatic and the site will warn you about exceeding the delivery time.

The transport company was established in 1998. She began her life's journey from the city of Novosibirsk.

Thanks to competent management and proper operation with clients, RATEK LLC began to actively develop its branch network. So:

1. until 2006, the company opened branches in large cities in its region and near it (Ekaterinburg, Novosibirsk, Barnaul, Tomsk, Krasnoyarsk, etc.);
2. in 2006, new divisions were opened in Chelyabinsk, Biysk, Tyumen, Bratsk, Gorno-Altaisk, Chita;
3. already in 2007, the company strengthened its presence in the center of Russia and opened its first branch in Moscow (there are currently six of them);
4. in 2008 - in Ufa, Rubtsovsk, Perm, Kurgan, Magnitogorsk;
5. in 2014 - a direction was taken to the CIS countries, the first branches were opened in Kazakhstan;
6. released the same year mobile app for cargo tracking, running on iOS and Android platforms;
7. in 2016, the expansion of presence in the CIS countries continued, a branch was opened in Bishkek (it marked the beginning of work in Kyrgyzstan);
8. in 2017 - in Minsk (this is already the beginning of work in Belarus).

By 2018 (the moment of closure), RATEK LLC had more than 120 divisions in Russia (108 cities), Kazakhstan, Belarus and Kyrgyzstan.

Basic services

Certain types of services (such as the sale of cargo containers, rail transportation, air transportation, etc.) were provided on the basis of subsidiaries.

The main activities of RATEK include the following:

• delivery by road (interterminal, within one city, truck forwarding, vehicle rental);
• delivery by rail(container transportation - only for 19 large cities, where they have their own warehouses for unloading, wagon shipments to various types and types of cars);
• air transportation (direct and transfer flights).

Loads from 300 kg to 20 tons were accepted for road transportation.

Additional services

This may include:

• packaging of shipments (only at RATEK terminals);
• sale of containers (for railway transportation);
• storage in a warehouse (up to 2 working days, incoming goods are stored free of charge);
• issuance of invoices and internal miscalculation;
• delivery of oversized cargo (having non-standard dimensions);
• shipping valuable cargo(whose cost exceeds 500 rubles per kg or 10 thousand rubles per cubic meter);
• online payment for services;
• tracking the movement of cargo (by invoice number);
• Personal Area;
• return of documents;
• API for integration with web services (delivery calculator and online cargo tracking).

Prohibited goods

• substances that emit flammable gases when interacting with water,
• cargo that is dangerous according to GOST 19433-88,
• explosives,
• radioactive,
• chemically active,
• poisonous,
• flammable,
• toxic,
• spontaneously combustible gases,
• compressed and liquefied gases,
• drugs,
• weapon.

Documents for sending and receiving cargo

For legal entities:

• Original power of attorney from the organization and passport of the representative.
• For managers, an order of appointment, stamp (if available), passport.

For individual entrepreneurs:

• Original power of attorney from the individual entrepreneur and passport of the representative.
• Originals of accompanying documents (invoice, auction 12, sales receipt, etc.).
• Owners: individual entrepreneur registration certificate, stamp (if available), passport.

For individuals:

• Personal presence, passport.
• The consignee's representative can receive the cargo if he has a power of attorney certified by a notary.
• Cargo inventory.

Requisites

Latest reviews about TC Transport Company RATEK

We sent cargo to Samara three weeks ago. Was supposed to arrive in three days. To this day I haven’t received it, we call, they can’t answer where he is. I don’t know what to do, I don’t know when it will arrive.