1 of 35 Presentation on the topic: Great people of Russia Slide No. 1 Description...
The big advantage of foreign online stores is that after sending the order, the buyer has the opportunity to monitor the movement of the parcel using a track number. Buyers often find themselves perplexed, wondering why a package with Aliexpress is coming through Latvia, although it was ordered to Russia, Ukraine or another state. If after departure from China the goods are not in your country, do not be alarmed. There are reasoned explanations for this.
Moreover, when studying the parcel route, the buyer does not always see that the order is located in Latvia. Previous clients trading platform They saw that their order first passed through Finland, and only then was delivered to Russia.
The parcel from Aliexpress ended up in Latvia
There are two versions why the parcel from Aliexpress is in Latvia:
First, it’s worth understanding the term “intermediate point.” It means a transit country. This state is Latvia. Thus, goods from China go to an intermediate point and then are sent to the buyer’s country.
For this reason, the buyer may see a rather unusual track number consisting of large quantity symbols and letters. There is no need to panic, because with a 99% probability the products will leave the intermediate point in the coming days.
The second reason is problematic. Because it is quite possible that the seller made a mistake. That is, the goods could actually be sent to the wrong country. This situation was encountered by buyers who indicated an absolutely correct delivery address. If a parcel from Aliexpress arrived in another city or country, you need to collect evidence of the seller’s error, and then open a dispute regarding the order.
If the product has been in a transit country for 2-3 weeks, you need to figure out why the Aliexpress parcel is stuck in Latvia through dialogue with the seller or through the support service.
The order from Aliexpress remained in Latvia
- Scroll down the AliExpress home page to the bottom menu;
- Select "Support service";
- Click on the yellow button "Online chat";
- In the “Select question type” column, indicate "My orders";
- "Category of question" - "Checking orders";
- "Your question". There is no suitable option here. Therefore, it is not so important what you choose. You can choose “Why is my order frozen?”;
- Next a button will appear "Online chat", click;
- A dialog box will open where you need to describe the problem in detail.
Please note that today online chat is the only relevant way to communicate with online store moderators.
Do I need to write to the seller if the parcel is stuck in Latvia?
Of course, you should first contact the seller to get information about the movement of the parcel. If the seller ignores the request or asks you to wait for the parcel for a long time, then you need to open a dispute. Some sellers do not respond to buyer messages and constantly extend the protection period.
If you can't track your parcel on your country's national postal website, local courier services, then you can use our parcel tracking service. Often, a parcel cannot be found even on the Latvian Post website by tracking number when it is in a given country.
Finally, we note that the transit point is normal practice for most orders from AliExpress. Buyers receive goods from Estonia, the Netherlands, Hungary and other countries. This may be due to cheap logistics. Because “direct” delivery is not always profitable. There is a collection container with big amount products, which arrives at the logistics center of a certain state. Next, after sorting, orders are sent to the buyer’s country.
Latvian Post on the website website. When added to a personal list, parcel movement is updated automatically.
Latvian Post is the national postal operator of Latvia, providing services for sending items both within the country and abroad. In addition to standard delivery, we also provide courier delivery. As a member of a cooperative EMS Post Latvia is the designated operator for the delivery of EMS shipments.
We can list two types of general prohibitions and restrictions that are characteristic of all postal services: by weight and size and by content. The official website of the Latvian Post has all the necessary information. The available types of shipments, as well as possible restrictions on the shipment of goods, also depend on the recipient’s country.
Types of Latvian Post track numbers
Parcels and Express delivery are sent with a Latvian Post tracking number, by which you can see how the parcel is moving. The sender may not register small packages and letters, then he will not have a track number.
A unified track number format has been approved for registered international postal items. The Latvian Post track number has the same form and consists of 13 characters:
- RA123456785LV – for registered small packages from Latvia up to 2 kg, the first letter is always R, from the word Registered;
- CD123456785LV – Latvian Post parcel tracking number weighing up to 20 kg always begins with the letter C;
- EE123456785LV – EMS fast delivery starts with the letter E.
The first letter R indicates that the small package is registered, the letter for the parcel will be C, EMS mail begins with the Latin E. The numbers guarantee the uniqueness of the number. But the last letters determine the country of the postal service from where the parcel was sent.
Latvian Post tracking
Tracking international postal items from Latvia can be very useful tool to control the movement of parcels. Post statuses will inform you at what stage the shipment is at.
The sender can receive a track number for tracking Latvian Post mail upon registration at the post office. Or register the parcel remotely. But we must remember that electronic registration does not guarantee that the sender will send the package. In the first case, the physical transfer of the item occurs immediately, so information about the number of the postal item is entered into the tracking system very quickly and the recipient can immediately see the status of acceptance of the IPO for shipment.
Citizens of Russia and the CIS countries actively make purchases on the online platforms AliExpress and eBay, and therefore a large flow of parcels from China and Europe passes through post offices. When tracking the shipment, you will notice that it is at the Latvia LV1000 point. You need to figure out where this department is located and what functions it performs.
What is the department and what functions does it perform?
Latvia LV1000 is a transit sorting center, which belongs to the Latvian Post. Its main function is long-distance transportation - that is, sending postal correspondence to Russian Federation, Republic of Belarus and Ukraine. For residents of these countries, sellers from China sometimes send goods not directly, but through transit country, the role of which is performed by Latvia.
Upon arrival at the Latvia LV1000 sorting center, the parcel is assigned the status “accepted by mail for mainline transportation.”
The postal center in question is located at the address: Riga, Riga International Airport, Marupes.
To contact this office, you can use the contact details of the Latvian Post:
- Email - [email protected]
- phone numbers - +371 27008001,+371 67008001
- official website - pasts.lv
Why do purchases from China go through Latvia?
Postal items from Chinese online store Aliexpress can travel through Latvia for two main reasons:
- The sender has chosen Latvia as an intermediate point from which the parcel will be sent to the destination country.
- We made a mistake when specifying the buyer's details for sending the goods.
The first reason is a common occurrence and should not cause buyer panic. This means that the package with the order will soon leave the Latvian post office and go along the planned route.
In the second case, the buyer will need to collect data about the error made and open a dispute.
On average, items can stay in the Latvia LV1000 department for three to five days. However, in practice there are also unexpected delays. There are several explanations for this:
- The track number stopped being tracked after the goods arrived in the recipient's country. This happens if the sender did not order a paid tracking option.
- Delay in updating statuses due to technical reasons.
- Failures and breakdowns of sorting center equipment.
- Human factor.
- High congestion at the marshalling yard
- Problems with the mail plane, which is heading to the destination country.
If the shipment is “stuck” in the Latvian branch for 2-3 weeks, you need to contact Aliexpress customer support or contact the seller directly.
Should I write to the seller if the parcel is delayed?
If the client has to wait a long time for his parcel from Latvia, then he should contact the sender of the goods and inquire about possible reasons delays. A conscientious seller will explain the situation and, if possible, speed up the movement of the shipment. But this does not always happen.
Some sellers ignore customer requests and constantly extend the protection period for goods in the Aliexpress service. In such cases, you need to seek help from technical support online store:
- At the bottom of the Aliexpress main page, select “Customer Service”.
- Open online chat by clicking on the yellow button.
- Select “My orders” as the question type, and “Order check” as the category.
- From the list of suggested questions, select the option “Why is my order frozen.”
- Click on the “Online Chat” button and describe the problem in full detail.
To track your parcel you need to take a few simple steps.
1. Go to the main page
2. Enter the track code in the field with the heading "Track postal item"
3. Click on the "Track parcel" button located to the right of the field.
4. After a few seconds, the tracking result will be displayed.
5. Study the result, and especially carefully the latest status.
6. Forecasted delivery period is displayed in the track code information.
Try it, it's not difficult ;)
If you do not understand the movements between postal companies, click on the link with the text “Group by company”, which is located under the tracking statuses.
If there are any difficulties with the statuses on English language, click on the link with the text “Translate into Russian”, which is located under the tracking statuses.
Carefully read the "Track Code Information" block, there you will find estimated delivery times and other useful information.
If, when tracking, a block is displayed in a red frame with the heading “Pay Attention!”, carefully read everything that is written in it.
In these information blocks you will find 90% of the answers to all your questions.
If in the block "Pay Attention!" it is written that the track code is not tracked in the destination country, in this case, tracking the parcel becomes impossible after the parcel is sent to the destination country / after arriving at the Moscow Distribution Center / Item Arrived at Pulkovo / Arrived in Pulkovo / Left Luxembourg / Left Helsinki / Sending to the Russian Federation or after a long pause of 1 - 2 weeks, it is impossible to track the location of the parcel. No, and nowhere. Not at all =)
In this case, you need to wait for a notification from your post office.
To calculate delivery times in Russia (for example, after export, from Moscow to your city), use the "Delivery Time Calculator"
If the seller promised that the parcel would arrive in two weeks, but the parcel takes more than two weeks, this is normal, the sellers are interested in sales, and that’s why they are misleading.
If less than 7 - 14 days have passed since receiving the track code, and the parcel is not tracked, or the seller claims that he sent the parcel, and the parcel status is "the item pre-advised" / "Email notification received" does not change for several days, this is normal, you can read more by clicking on the link: .
If the status of the mail item does not change for 7 - 20 days, do not worry, this is normal for international mail items.
If your previous orders arrived in 2-3 weeks, and new package it's been traveling for more than a month, this is normal, because... Parcels go on different routes, in different ways, they can wait for 1 day to be sent by plane, or maybe even a week.
If the parcel has left the sorting center, customs, intermediate point and there are no new statuses within 7 - 20 days, do not worry, the parcel is not a courier who is delivering the parcel from one city to your home. In order for a new status to appear, the parcel must arrive, unload, scan, etc. at the next sorting point or post office, and this takes much more time than just getting from one city to another.
If you do not understand the meaning of such statuses as Reception / Export / Import / Arrived at the place of delivery, etc., you can look at the breakdown of the main statuses of international mail:
If the parcel is not delivered to your post office 5 days before the end of the protection period, you have the right to open a dispute.
If, based on the above, you do not understand anything, read these instructions again, and again, until you are completely clear;)
At the moment, coronavirus is actively spreading in China and throughout the world, for this reason air exchange and delivery are severely limited parcels are coming slower than usual, but as of March 1, 2020, from none of the countries postal exchange(completely) not suspended.
Don't worry if the status of the mail/order does not change for 1-2 weeks and is in the following condition:
- Treatment
- Waiting to be sent
- Sent to destination country
- Export / Export international mail
- Import / Import of international mail
While the protection is in effect, wait and don’t worry, if the order is not in a hurry, you can even extend the protection period.
Keep an eye on the order protection counter, and if the parcel does not arrive within the time specified in the order details, extend the protection period or open a dispute.
P.S. Something to add to this section? Write to support@site
You are on the postal tracking site “site” and are required to comply with the rules established by its Administration.
General rules of communication:
All participants of this resource are prohibited from:
Moderators and Administration
- Moderators ensure compliance with the rules.
- The moderator may edit or delete any user message if deemed necessary, without giving reasons.
- The moderator may block or delete the Profile of a user who has violated these Rules without giving reasons.
- A moderator can block a user's profile for trolling visitors, moderators, or administrators.
- These actions can also be carried out by the Administration.
- The Administrator and Moderators have the right to solve a specific problem at their own discretion if it is not reflected in these rules.
Have you encountered the Latvia LV1000 service? Where is this department? - you ask. This is a postal forwarding department and there is something you should know about it.
What should I do if the parcel is in this department?
Latvia LV1000 is one of the branches of the Latvian postal service, which acts as a sorting and transit center for many parcels going to Russia. At this point, a large number of shipments going to the countries of the former USSR are redistributed to individual destinations.
However, not only parcels from European online stores can end up at this distribution point. There are often cases when Chinese sellers send goods not directly to Russia, but through a transit country. If Latvia is selected as the transit channel, then the track number will contain the symbols “ZA...LV” or “ZB...LV”, and most likely it will pass through the Latvia LV1000 sorting center.
In Latvia, compared to Russia, there are much fewer parcel processing centers, so finding the location of the Latvia LV1000 is usually not difficult. It is located in Riga on the territory of the international airport. It is noteworthy that on the map of Latvian post offices there is no transit center with such a number even next to the Riga airport, let alone on its territory.
Most likely, the index 1000 is considered virtual and is assigned to the branch to indicate that it acts as a distribution center along the path of transit flow.
What should I do if my parcel is stuck in the LV1000 compartment?
For recipients from Russia, the Republic of Belarus and Ukraine, the fact that the parcel is already for a long time located on the territory of Latvia, often becomes a cause for concern. There may be several reasons for this problem.
📦 The parcel has already arrived in the recipient's country, but the track number has ceased to be tracked. In this situation, the buyer will consider that the shipment is still in distribution center Latvia, although it will already be on its way to his home. Most often, this problem occurs when ordering free delivery.
📦 The tracking information is outdated. This situation often arises, and the full path of the parcel may appear in the service after it has been received.
📦 Breakdowns, disruptions during the transit and distribution of parcels.
📦 Overload of transport that delivers parcels to Russian territory.
As a rule, the reason for the delay of the parcel in Latvia is one of the above factors, and after some time it successfully falls into the hands of the recipient.
Now you know where this Latvia LV1000 branch is and what to do if your parcel stops there. As you can see, there is no need to worry. Usually, this is a temporary delay and the parcel will soon be sent to the right place.
