The shipment is detained at the customs clearance point: what to do? SPSR tracking of parcels and cargo by invoice number What services does SPSR provide?

SPSR Express is a company for expedited delivery of goods throughout Russia and abroad. In addition to the initial fast shipping offer, SPSR offers personal solutions for business. The company provides services in forwarding and tracking SPSR orders and documents. Since its creation, the main values ​​of the organization have been Speed, Personal approach, Security and Rationality. This is how High-Speed ​​Postal and Special Solutions appeared. This served not only as a slogan, but also as the name of the organization - SPSR-Express. After appearing on international market The name of the organization was translated as SPSR Express (Speed, Personal approach, Safety and Rationality). The service prides itself on its friendly work. This approach has helped the company maintain a leading position by offering customers specific solutions. Today the company can be proud of its own auto racing team - SPSR Formula Team. She participates and wins in the country's racing series - Formula Masters Russia. The service provides clients with a range of services for the delivery and tracking of SPSR-express parcels, such as documents, parcels and cargo.

All listed orders can be sent within Russia or abroad. The company has extensive experience in the field of logistics. Thus, the company develops specialized solutions for its users that meet modern requirements worldwide. SPSR-express tracking, as well as delivery, occurs in accordance with accepted quality standards and helps the company stay one step ahead of competitors. It is also possible to send “from hand to hand” using SPSR-express; tracking using the invoice will be carried out by you without much difficulty. In addition, this approach will help ensure maximum business efficiency.

Track cargo and SPSR parcels by waybill number

When an order is sent by SPSR or when SPSR works as a partner with foreign delivery services, an internal bill of lading number is assigned to the order upon receipt of order information. SPSR allows you to track both by the international track number if the parcel is from abroad and by the internal invoice number.

You just need to enter the invoice number on this website to find out where your cargo or parcel is located.

Track SPSR parcel by phone number

The official SPSR website provides tracking only using the shipment number or cargo bill number. I suspect that tracking by phone number is not possible with SPSR.

Track SPSR parcel by order number

SPSR Express can be tracked by order number using our universal postal tracker. You can always stay up to date latest changes status of your shipment.

SPSR tracking is also available on the company’s official website. And if you have any questions about your shipment, you can call 8-800-555-54-45. Full list Contact telephone numbers can also be found on the official website.

Russia Express SPSR parcel tracking

Russia Express is a delivery method on the GearBest and Aliexpress websites. In Russia, such parcels are delivered by the courier company SPSR and you can track them on our website.

The shipment has arrived at the SPSR office, what does this mean?

This means that your parcel is already at the SPSR office and is being prepared for delivery; the courier will contact you soon to coordinate delivery time. If you have arranged for pickup, then you can go to the SPSR office with your passport to receive the parcel.

Find

FAQ

This section contains frequently asked questions about the delivery of orders from foreign online stores.

Nothing found for your request

If I received an SMS notification on my phone with the text: “To your email address a letter was sent from important information about the order."

This SMS notification arrives when the shipment has already arrived in Russia and is at customs.

(!) The letter must arrive at the recipient's email address within 24 hours after the SMS notification. If the letter is not received within 24 hours, the recipient should expect a second SMS notification within 2 days. After repeated SMS notification, an email will be sent to your email address within 24 hours.

(!) If in " Personal account» the online store's email address was incorrectly specified, the recipient needs to call SPSR Express at toll free number: 8 800 700 36 30.

When will the courier arrive?

If delivery is scheduled for today, please expect the courier at the appointed time.

If delivery is not scheduled for the current day, you can independently coordinate delivery through the “Delivery Management” service: .

Why is my order transferred to SPSR Express? What kind of company is this?

SPSR Express- expert logistics solutions. The company has been successfully implementing projects in the field of postal services, express delivery and warehouse logistics for more than 15 years. The largest private operator with its own branch network. Geographic coverage area over 6,000 settlements. In 2013, the company opened an international route, taking a leading position among private express operators in Russia. Currently, the SPSR Express infrastructure consists of 9 distribution and 15 sorting centers, 200 offices and representative offices in Russian cities, more than 1,000 own cars and 4,000 employees. Today SPSR Express is rightfully considered one of the most innovative companies in the field of postal logistics.

Can you give me the courier's phone number?

According to SPSR Express regulations, employee contact numbers are not subject to disclosure. If delivery is scheduled for today, please expect the courier at the appointed time.

If the product does not suit me, how can I return it, where can I go?

You must contact the seller/company from whom the order was made - they will provide detailed information about the possibility of returning goods.

Where is my parcel?

You can check the status of your order through the “Monitoring” service using the link: .

You must enter the invoice number or order number in the online store.

You can also track your order via " Mobile app" and the "Delivery Management" service: .

To track the status of your shipment through the Delivery Management service, you must enter the phone number specified when placing the order and the invoice or order number in the online store.

Why is the parcel detained at customs?

All orders arriving in the Russian Federation from abroad, in mandatory undergo customs processing, which lasts on average 7 days. During this time, recipients must provide personal data for prompt customs processing. If the recipient does not provide the data within the specified period, the order is returned to the online store.

Reasons for orders being delayed at customs:

• Passport details were not provided in a timely manner - they can be provided by following the link in the letter from SPSR Express
• The order is recognized as a commercial shipment - returned to the sender
• The goods are prohibited for import into the territory of the Russian Federation - returned to the sender
• Exceeding the customs limit for import (by weight and/or amount) - you must pay a state duty

Customs processing time

The average time for customs processing is 7 days. During this time, the recipient must provide personal data for prompt customs processing. If personal data is not provided within this period, the order is returned to the online store.

Why enter personal data?

SPSR Express requests personal data on the basis of Order of the Federal Customs Service (Federal Customs Service) of Russia No. 1772 dated September 15, 2014. "About committing customs operations in relation to goods for personal use carried by carriers.” Based on Order No. 1772 of the Federal Customs Service, all customs authorities of the Russian Federation must come to a single automated system from November 1, 2014 to July 31, 2015.

To pass an order through customs, you must fill out the customs register, which must include information about the recipient, including information about an identity document. A more detailed list of data that must be indicated can be found in paragraph 27 of the previously mentioned order.

You have every right not to provide personal data without signing consent to data processing.

(!) At the same time, without passport data, the customs register will not be completely filled out; accordingly, the shipment will be detained at customs until the necessary data is provided and, after the expiration of the storage period, it will be sent back to the sender’s company.

If you previously received orders through Russian Post, you did not need to provide personal data, since Russian Post is postal service and do not request this information.

We try to deliver goods as quickly as possible and avoid possible delays at customs.

Today, many of us have at least once in our lives used the services of foreign online stores and ordered delivery of goods through various postal services. Any product purchased from a foreign online store, as well as parcels from relatives living in another country, undergoes a quality inspection. customs control. As practice shows, not in all cases the cargo passes customs inspection without problems. Very often he is detained by customs officers. Therefore, quite a lot of people are interested in the question of what to do if the shipment is delayed at the point customs clearance.

general information

Any private or commercial cargo which is imported into the territory Russian Federation from any other country, undergoes customs control. And everything would be fine, but it very often happens that the parcel is delayed at the border. In this case, many fall into despair, believing that the cargo is lost forever. However, if the parcel does not contain any prohibited goods required by law, then it is possible to receive your cargo.

Reasons for cargo delay by customs service

So, let's imagine the situation that you ordered a product from a foreign online store, but received a notification that the shipment was detained at the customs clearance point. What does it mean? It's very simple: you won't be able to receive the parcel.

This may happen for the following reasons:

• if the cargo is imported into the country without completing a declaration and payment customs duty, then it may be delayed if the cost of the parcel exceeds 1,500 euros;
• the total weight of the parcel exceeds 50 kg;
• the package consists of large quantities goods of one group;
• any goods are prohibited for import into the Russian Federation.

These are the most common reasons why a shipment is delayed at the customs clearance point. What to do in this situation? This will be discussed further.

What to do if your parcel is delayed?

Most often, this problem is faced by ordinary citizens who, in order to save money or purchase exclusive goods, prefer to make purchases in foreign online stores. Delivery can be made by regular mail or various companies providing similar services. Most large company By international deliveries is EMS. All of them are very convenient because they deliver the parcel to the post office specified by the client. When the cargo arrives at its destination, the buyer is informed about this by SMS or registered mail. In addition, if the shipment is delayed at the customs clearance point, you will also be notified about this.

If the purchased product is delivered by regular mail, then the client does not receive any notification, and he will have to independently find out the fate of the parcel. This requires quite a lot of time, since you will first need to go to the post office, then check the status of your order with the seller, and then submit a request to the customs service.

Contacting the customs service

Once you are really sure that the shipment is detained at the customs clearance point, you need to contact the control service.

For this you will need the following documents:

1. An invoice from the seller confirming the fact of purchase of the goods.
2. A document confirming payment for the goods.
3. Passport.
4. If the parcel contains goods of the same type that were ordered not only for yourself, but also for relatives, then photocopies of their passports will be needed.
5. Photos of each product present in the parcel.

also in customs service It will be necessary to fill out a special form that lists all the goods present in the parcel, as well as their purpose. If the reason for the cargo delay is that the cost or weight limit is exceeded, then you can pick up the cargo after paying customs duties.

Storage periods for detained goods

If the shipment is detained at the customs clearance point, the cargo is placed in storage. The maximum period is two weeks, of which the first 5 days are free, and the rest are paid by the owner of the parcel. If the cargo was delivered by airmail, then in this case the storage period is extended to 30 calendar days.

What goods are prohibited from being imported into the Russian Federation?

In order to avoid problems when sending goods, you need to know which groups of goods are prohibited from being transported across the border of our country.

These include:

• weapons and ammunition;
• narcotic substances;
• flammable and explosive substances;
• plants and animals;
• waste that poses a potential threat to environment, as well as human life and health;
• materials promoting terrorism and containing pornography;
• alcoholic drinks;
• devices for collecting information;
• cultural heritage values;
• human organs;
• any Nazi-themed materials;
• jewelry and antiques;
• radioactive substances.

If the parcel contains any of the goods of this category, there is no doubt that you will receive a message stating that the shipment was detained at the customs clearance point. How long will they be stored in this case? Any prohibited goods are subject to disposal, so they are not stored. In addition, attempting to import many prohibited goods may result in criminal liability, so it is better to immediately abandon the attempt to bring them across the border.

How to avoid problems when shopping abroad?

If you plan to regularly order various goods from China, America, Europe or any other countries, then to avoid problems with their delivery, it is best to use the services of logistics companies. One of the largest in Russia is SPSR, which operates not only throughout the country, but also far beyond its borders. Thus, if your shipment is delayed at the customs clearance point, SPSR-Express will solve all the problems for you, provided that you have used the services of this courier service.

What services does SPSR provide?

The SPSR-Express company has become one of the national leaders in the field of cargo delivery throughout Russia and abroad. Most clients choose it due to the wide range of services that the carrier provides to its clients.

Among them are the following:

• fast delivery of parcels in Russia and abroad;
• postal transportation;
• courier services;
• parcel packaging;
• storage of goods;
• notifying customers about delivery status;
• the ability to track parcels online;
• delivery of goods to the address at a time convenient for the client;
• door-to-door cargo transportation.

The company works with both private and legal entities. If the shipment is delayed at the customs clearance point, SPSR will notify the client of the problem and help resolve it.

"SPSR-Express": delivery in the shortest possible time

Most consumers note the efficiency of the SPSR-Express company and very fast delivery, regardless of the region of the country. The time the package will be in transit may vary. It depends on the company or online store from which the goods were ordered, as well as on its distance from Russia. Within the country, delivery time takes no more than two days, and if the parcel comes from abroad, you will have to wait about a week. However, if you compare its speed with other companies, this courier service is truly one of the fastest in Russia.

Convenient notification system

The SPSR-Express company is very popular among many shopaholics who prefer to make purchases online, also thanks to its high-quality service. Customers receive SMS notifications about the status of their orders, and if any problems arise at the border, your order will be assigned the status: “Dispatch delayed at the customs clearance point,” about which you will be instantly notified.

Safety

Every person who has ordered an expensive item from a foreign online store wants to receive it safe and sound, as well as in the shortest possible time. If the shipment is delayed at the customs clearance point, SPSR will resolve the issue very quickly, since the company takes its responsibilities very seriously, as evidenced by consumer reviews. According to customers, all parcels arrive exactly on time, and there are never any problems with their safety. Not only the product itself is intact, but also its packaging.

Cargo tracking

The ability to track the location of a parcel is a very convenient service that should be provided by any self-respecting company providing logistics services. SPSR-Express, being a national leader, provides its clients with such an opportunity. Having access to the Internet, you can always look at the order number on the company’s website where your cargo is currently located. If a shipment is delayed at a customs clearance point, SPSR will update this information and you will be notified in time. Also, after the cargo arrives at the post office indicated by the client, an SMS notification is received informing that the parcel can be received. It is worth noting that due to some system failures, delays in timely updating of information may occur, but such situations occur extremely rarely.

Cost of services

The cost of logistics services has always been great importance for consumers when choosing a particular courier delivery service. Especially the price issue has become very relevant in recent years. This is due to the fact that due to the devaluation of the ruble, there was a significant increase in the price of all groups of goods when purchased in national currency. Therefore, every person tries to save on everything possible. In particular, this concerns the cost of delivering goods from the seller to the buyer.

As for the cost of the services of the SPSR-Express company, although they cannot be called the cheapest, they are nevertheless one of the most attractive on the market. Today, for example, many people order smartphones from foreign stores. When ordered through a logistics company, they will cost significantly less including delivery, compared to the regular postal service. If the shipment is detained at the customs clearance point, and LeEco smartphones, say, or products from another manufacturer have not been checked, then Logistic company will immediately notify the recipient.

Thus, given the relatively low prices, high-quality service, fast delivery and a convenient notification system about the status of the order, it makes sense to buy goods in foreign online stores and deliver them to Russia through the SPSR company. In this case, consumers receive a full guarantee of the safety of the parcel in transit, and also minimize the associated hassle associated with delivery and customs clearance.

I never thought that I would ever have to write a review about a delivery company, but these comrades were able to get me there.

In all my years of receiving parcels, I have never encountered such hellish unprofessionalism!

I placed an order on iHerb on 02/09, chose the SPSR office, which was new to me (I didn’t read the reviews, my mistake), and prepared to wait a week or ten days, as was the case with Boxberry.

But it was not there! At first I saw a status that was strange to me: “The shipment was detained at the customs clearance point” (09/09); of course, no one responded to my written request to comment on this status.

After waiting 10(!) days, I called the godless office and asked: where is my parcel? The wonderful woman Elena said that the package is in Moscow - and that’s all she sees. You might think I can’t read, and I don’t see exactly the same thing.

I wrote a letter to the quality control service - and below is a simply brilliant answer from an anonymous person (it must be a shame to work in SPSR):

After that, I realized what kind of substance I had gotten myself into, and I turned to iHerb, because it was they who gave me this very substance. Iherb regretted and sympathized with me many times, but could not help.

Today, dear readers, 23/09, my patience ran out, and I requested a refund of the order cost, and received a response from iHerb:

That is, the wonderful SPSR office, which burns in the tax authorities and always pays fines to its partners, finally woke up after 11 days and admitted that it had “lost” my parcel, but was obviously embarrassed to tell me about it...

With a shudder of heart I wait for 27/09, because I can’t imagine what else these... and... and... will be able to “please” me with.

I wholeheartedly do not advise you to contact them, there is a wonderful Boxberry, there is DHL, there is even Russian Post - really, choose anyone, but not these laymen.