The shipment has arrived in the transit country. Transportation was canceled by Aliexpress, what should I do? Arrived in transit country

How to find out the status of a parcel from AliExpress

To check the status of an online order, you will need its track code - an identification number in a unified database of international postal items. You can find it in the completed purchase form, which is located in Personal account user.

Further tracking algorithm postal statuses is the same for all tracker services, including government ones:

1. Copy or write down the track number of your order to.

2. Paste or type it manually into the special field on the tracking site.

3. Click Track. Wait for the status of your parcel to update and load (usually this takes no more than 30-40 seconds).

Why are Aliexpress parcel statuses not tracked?

Possible reasons that Aliexpress parcel statuses are not tracked on tracker services:

• you made a mistake when entering the order tracking number;
• the seller provided you with a non-standard track code;
• the seller gave you a fake tracking number;
• another 5-10 days have not passed since the registration of the sent order;
• tracking does not work correctly on the service you have chosen;
• mail databases are temporarily unavailable for technical reasons.

Why does the status of a parcel from Aliexpress not change for a long time?

Have you received a track code, the order sent to you began to be tracked, but remained in the “Receiving” status for a long time? This may be due to the fact that you made your purchase during an annual sale or during the holidays. In such cases, tracking problems are most often due to Chinese postal overload and you will need to wait a bit. If after 5-7 days the status remains the same, it makes sense to inform the seller about this or open a dispute.

If your parcel is in the “export” or “departed from the airport” statuses, and they do not change for a long time, there is also no need to worry. If tracking stops for 10-20 days, this is quite normal. On the way to the destination country, most international mail passes through several intermediate transit points. Some shipped orders are tracked in detail at all stages of movement. Others may “disappear from view” after crossing the border of the Middle Kingdom and reappear only after arriving at the place of international exchange in the recipient country.

We recommend being patient, but remember to keep an eye on the order protection counter. If there are 5 days left before the protection expires and your package is still not tracked, it makes sense to request an extension of the purchase protection period. This can be done by contacting the seller or by clicking on the “Extend protection” button in your order form.

We wish you successful shopping and hassle-free delivery of your purchases!

Let's take a closer look at how to find out where the package is, when you need to go pick it up, and what basic rules are in place at post offices.

Russian Post operates at a modern information level. What does it mean? If some 10-15 years ago people sending or waiting for a parcel had no idea where the item was, now it is possible to track all transactions with postal items.

Many of us use the Internet, so it is possible to track the status of the parcel. After a long wait, the status “Waiting for the addressee at the place of delivery” appears on the Russian Post website. What does it mean, what actions need to be taken?

How are parcels tracked?

This section addressed to those who are not familiar with the tracking process and have no idea how it is done. If you send something by mail, then after payment you should be given a receipt that indicates:

• Full name of the sender (yours);
• Full name of the recipient (to whom you sent the parcel);
• recipient's postal address;
• date and time of the transaction;
• cost of services;
• an identification number.

It is the last point that interests us most. If a parcel is sent across Russia, it has a 14-digit number. The first six digits always indicate the post office code from which the item was sent.

But how can you find out the number of the package that was sent to you? If this is a private person, then you can ask to dictate or write the item number. On the other hand, when we are talking about a company or an online store, the manager must send either a check indicating mail id, or the identifier itself (number).

When it comes to foreign online stores, for example, the famous Chinese “Aliexpress”, then postal number is displayed opposite the product. You can copy it or hover your mouse over it and check the status right away. Just keep in mind that parcels sent from abroad have a 13-digit identifier; at the beginning and at the end of it (between the numbers) there are letter designations of the countries of departure and receipt. But there are cases in which this standard is not met.

From departure to receipt: statuses

Before we begin discussing what “Waiting for the addressee at the place of delivery” means, let’s look at other statuses.

Each parcel must undergo acceptance, sorting, and customs (if foreign shipment) and other operations. But there can be no exact standards for statuses, since everything depends on geographical location post offices of the sender and recipient, routes of communication. As a rule, each parcel is sorted in the district center, in the regional center, then in those large cities where there is a transfer hub (airlines, Railway, highways and waterways).

Information about the movements of the parcel will not bring any value to the recipient, unless the item does not arrive at the post office for a long time. Tracking at such a moment will help Russian Post employees check where the parcel stopped, at what stage and at what address. This work is carried out only when submitting an application to search for a postal item.

We are only interested in the item “Waiting for the addressee at the place of delivery”, after which other statuses may appear.

What to do when a status appears?

When this status appears on the parcel tracking website, you can safely go to the post office. You just need to check whether the item actually arrived at the department whose index you specified. The fact is that sometimes, for some reason, they are sent to someone else’s department. On the official website of Russian Post, it is mandatory to indicate not only the address, but also a point on the map indicating the operating hours of the branch to which it arrived.

There are other nuances - the arrival of a paper notification, SMS (if you indicated the number mobile phone when sending) or the absence of both.

If you see the status “Waiting for the addressee at the place of delivery,” then your parcel is definitely in the department indicated on the website. Before going to the post office, be sure to take your passport and check your mailbox to see if a notice has arrived. If it has arrived, then you need to fill it out back side sheet, if not, then rewrite the parcel number to dictate it to the operator at the department.

The status appears, but the parcel is not in the mail

Often you can see on the Internet or hear complaints from friends that the item “Waiting for the addressee at the place of delivery” has appeared on the tracking website, but the parcel is not there, according to a Russian Post employee.

If such a status appears, it means that the department employees accepted the postal item, registered it, and it did not go anywhere. Therefore, here you need to focus on the competence and honesty of the department servants themselves. If you cannot resolve the issue peacefully, you can file a statement at the Russian Post reception or call hotline. If the issue is not resolved, you can safely contact the prosecutor’s office (in the case of a very expensive product).

What statuses may appear after?

The tracking does not end with the status “Waiting for the addressee at the place of delivery.” The corresponding item must appear after you receive the parcel. But there is another outcome of events. Let's look at both:

1. "Unsuccessful attempt of delivery". As a rule, if a recipient comes to the post office with a question about what this status is, he is told that the postman did not find the addressee at home.
2. "Dispatching." This status appears when the parcel is sent to another post office that does not serve your street/town. In this case, you need to wait until the postal item arrives at your “home” office.

But it also happens that the parcel remains in someone else’s department for good. Then it must be handed over to you after presenting your passport and filling out the notice.

At what point does the status appear?

Many are probably interested in at what specific moment “Waiting for the addressee at the place of delivery” appeared on the website. Often, many of us are looking forward to some order or gift from a friend that we want to pick up as soon as possible. And now, finally, the long-awaited status has appeared. Should we rush? Of course, if the post office has not closed yet, just be sure to write down the parcel number.

So at what point is the status “Waiting for the addressee at the place of delivery” assigned? Russian Post immediately posts information on the website as soon as the operator scans the barcode of the parcel. But there may be glitches and delays on the server, so the registration time may be false or late. For example, the parcel was registered at 16:12, but its status changed only at 18:02.

Can I pick it up for someone else?

Let's take an example with spouses. Let's say that the husband ordered a parcel from Aliexpress, but the purchased item is intended for his wife. When the goods arrive at the post office, the spouse finds himself on an urgent trip on business. Can a spouse be given a parcel? This is prohibited by the Russian Post rules. On the other hand, if the wife has not only her passport, but also her husband’s passport (or at least a copy), then the parcel can be delivered.

IN in this case the status “Waiting for the addressee at the place of delivery” changes to the appropriate one.

If not tracked

There are parcels that are not tracked. This is especially true for orders with free shipping from foreign online stores. How do you know that it has arrived at the right post office? The seller must indicate the approximate time frame for delivery of the goods. When this period has passed, you can go to the post office. Just in case, take your passport and be sure to write down the departure number. It may also happen that the parcel has been waiting for the addressee at the place of delivery for a week or two. Therefore, you can start visiting the post office earlier.

If any misunderstandings or doubts arise, please contact the employees of the post office where the parcel should arrive. Always indicate the postcode of only the branch closest to your home to avoid unpleasant situations.

Is it possible to refuse a parcel at the post office without opening it?

There is an important nuance of the procedure that not everyone knows about. Customers prefer cash on delivery purchases through an online store because they think that they will be able to inspect the goods and only then pay. However, the right to open is granted only after the entire amount of the order is transferred to the cashier at the post office.

You can refuse a parcel by cash on delivery without opening it, based only on external signs, for example, an inflated order amount, incorrectly indicated weight or questionable contents of the parcel.

Before payment, it is only possible to check the integrity of the packaging and the compliance of the actual weight with that indicated by the sender. If comments on appearance the recipient does not have the parcel, then claims regarding the contents will not be accepted.

It turns out that cash on delivery only guarantees the arrival of the parcel, but not its contents.

Returning the parcel after opening

1. The recipient can open the box and check the quality of the arrived goods only after paying for the parcel. However, if upon receipt for any reason external signs The citizen has identified a possible defect or discrepancy, then together with the post office employees a report is drawn up and the parcel is opened.
2. In this case, payment for the order is not charged to the recipient until the inspection is carried out. If, after checking, it turns out that everything is in order with the goods, then the cash on delivery amount will be charged, and the act itself will be cancelled.

A conscientious seller can include an inventory of the contents in the parcel and use the Russian Post service to list the contents. In this case, the parcel is also opened together with the postal worker, and payment is made after checking the contents of the parcel.

If, after inspection, it turns out that the product has a defect, a shortage or an unauthorized replacement, then the postal employee draws up a report, which is signed by the manager and the postal employee who opened the parcel, as well as by the addressee. Then the goods are returned to emergency department mail for delivery to the sender.

To make sure that the seller did not commit a fraudulent act by sending a completely different product, many buyers open the parcel immediately after paying at the post office. However, this will not help restore justice immediately, and the post office employees will not be able to accept a claim for cash on delivery. In this case, only contacting law enforcement agencies to detect fraud.

If the contents of the parcel do not correspond to the order

Despite the apparent attractiveness of shopping in online stores, the difficulty of choice for customers lies in the lack of opportunity to examine the product and evaluate its quality. The basis for making a decision to purchase is only the photographs and description of the object presented on the seller’s website.

Therefore, consumer rights are protected by a law with the appropriate title. According to the Federal Law “On the Protection of Consumer Rights” (Article 26-1), the consumer has the right to refuse the goods within seven days after receipt . If the contract between the seller and the buyer did not initially establish possible return periods, then the maximum period for the client to make a decision to refuse is 3 months.

Good quality product

Goods that are returned not due to poor quality or defects must retain their presentable appearance and original properties at the time of sending to the seller. At the same time, the buyer of a cash on delivery parcel must retain documents confirming the fact of sale - checks, receipts.

If the client does not have such documents, he has the right to prove in other ways the fact of purchasing the property from a specific seller.

1. The procedure for returning a parcel by cash on delivery to the online store consists of three stages:
2. notification to the seller of the intention to return the goods;
3. drawing up a return application;

forwarding the goods to the seller.

The fee for sending money back to the buyer is paid by the seller.

It is prohibited to return products made to order or intended for personal use.

Defective product

• If the purchased item does not meet the consumer’s quality expectations, he can expect one of the following compensation options from the seller:
• reimbursement of the buyer's expenses when eliminating defects independently;
• proportional reduction in the original cost;
• replacing the product with a similar one, but of proper quality;
• replacement with a similar product with recalculation of its cost (additional payment by the client or refund of the remaining amount).

Additional Information

The main thing is to act in accordance with the law and comply with established deadlines. In this situation, the post office acts only as an intermediary between the parties to the transaction. The duties of the employees include accepting payment and issuing the parcel cash on delivery to the client on behalf of the sender.

Consequences of failure

In fact, the client can refuse to receive a parcel by cash on delivery in two ways:

1. Visit the post office in good faith and write a refusal application.
2. Ignore the fact that the parcel has arrived and do not come to the post office. In this case, the goods will be sent to the sender after a month.

Of course, it would be more correct to go to the post office and write an official refusal. But in this case, shipping costs will be borne by the client. If you follow the second scenario, the recipient will not incur any expenses immediately, but the seller has the right to go to court to recover compensation.

In reality, such cases rarely go to court, since the delivery amounts are usually not so large, and the seller still has to prove the fact of violation on the part of the buyer. In addition, the order amount often includes shipping costs in advance.

This type of sales increases the trust of potential consumers in the chosen online store, since in this case they do not face the main risk remote sales, when a company disappears after receiving money. Another significant advantage for the client is saving time on payment for goods, since it will coincide with the time of receipt.

The only drawback of sending cash on delivery is the increase in the final cost of the goods. But in this way the buyer pays for his peace of mind.

On the other hand, the cash on delivery service is associated with certain risks for the seller, for example:

• when sending goods by cash on delivery, the seller has to wait until the client receives the parcel and pays for it;
• the lack of instant payment leads to a slowdown in cash flow;
• If the client refuses to pick up the parcel by cash on delivery, then the costs for sending the goods to the buyer and back will be borne by the seller.

Representatives of companies engaged in remote trading are aware of the risks and possible damage from the actions of unscrupulous clients. Therefore, to reduce the likelihood of refusal, employees themselves call customers to further discuss the details of the transaction or inform the post office about the arrival of the parcel by cash on delivery.

However, this does not always guarantee the integrity of the buyer.

How to return money for goods by cash on delivery? If the opening is carried out by the mail delivery service, then a report is drawn up. This document can be provided to seller for refund Money
. Postal employees have the right to unpack the box if they suspect the transportation of prohibited items. The website of each store contains special sections where information is posted on how to return an ordered product to the store.

You should carefully study the conditions under which the goods are returned. This is important, given that due to ignorance of the store’s rules, disputes often arise, which often have to be resolved in court.

A number of stores allow you to return goods within a specified period without specifying reasons. The period during which the buyer can return the goods is set at two weeks.

When carrying out the return procedure by Russian post, we must not forget that purchased products must be returned in full and in original packaging.

How to get money back for a lost parcel

But please note that in most cases, the return of goods is made at the expense of the buyer; shipping costs are not reimbursed by the seller. When sending a parcel, make sure that the international postal tracking function is available: this way you can track the location of the parcel.

This is especially important if the seller agreed to return the money or send a replacement product only after receiving the parcel. The procedure for returning a package when purchasing goods on sites that act as intermediaries between the seller and the buyer, such as eBay or Etsy, has its own characteristics. In this case, you agree not with the store administration, but with a specific seller, to send the product back with an exchange for a similar one or a refund.

Is it possible to get a refund for the parcel upon return?

An application for Russian and international shipments can be filled out on the website, printed and submitted at any post office. To apply, you must include the receipt (or a copy thereof) issued upon shipment, as well as present proof of identification.

The application can be submitted by the recipient, the sender or an authorized representative of one of them. The sender has the primary right to receive compensation; he also has the right to refuse compensation in favor of the recipient.

Applications to search for domestic and international postal items are accepted within six months from the date of dispatch.

For international shipments In case of loss, deterioration or damage to international registered shipments (letter, parcel post, small package), Russian Post pays compensation in the amount of 30 SDR and the amount of the tariff fee (excluding the order fee). In case of loss, damage or damage to part of their investment - in the amount of the actual value of the missing or damaged part, but not more than 30 SDRs. In case of loss, deterioration or damage to the “M” bag, compensation will be paid in the amount of 150 SDR and the amount of the tariff fee (excluding the order fee).

Compensation for loss or damage to valuable items is the amount of the declared value and the amount of the tariff fee (with the exception of the fee for registering the declared value). In case of loss or damage to a simple parcel, compensation is paid in the amount of 40 SDR and 4.5 SDR for each kilogram of the parcel. The amount of the tariff fee is also paid.

How to return a parcel by Russian Post and get your money back

If the postal item is still in transit, it can only be recalled after it arrives at the specified address. If the mail item that is to be returned is at the sorting station, then the employees will have time to return it. In situations where the parcel is delivered to the address, then the contents of the parcel will have to be returned to the recipient.

However, in circumstances where the parcel is delivered to the post office at the specified address, you can call back and remind you of the need to make a return. This method sometimes works, but you shouldn’t rely on it. Instructions for returning the phone within 14 days if you don't like it. Read how to return a car to the seller when buying secondhand. And here are the types of liability for violation of consumer rights.

Changing the configuration is a refusal for the seller to accept the goods. Having discussed all the return conditions, the buyer needs to come to the post office and send the purchase to the return address. The postal service only provides delivery services, so the buyer will have to pay for the return. When returning the parcel, the sender must make sure that the tracking function is enabled. Using this function, the movement of the parcel can be easily tracked. If this feature is not available, it must be ordered.

For example, when placing orders, the seller mistakenly sent the wrong product, or made a mistake in the quantity. Misunderstandings may become apparent after the shipment has been sent to the recipient.

24 Today it seems that people practically do not shop in brick-and-mortar stores. After all, it is much cheaper to remove “outbid” from the “manufacturer-buyer” chain and save almost half the cost of the product. Yes, our resellers raise the price tag, almost twice as much, causing anger and irritation among ordinary people. Therefore, we have no choice but to go to online stores, or rather to Chinese supermarkets. In order for the product to be tracked, a special track number is used, which allows you to receive information about what is currently happening with your purchase. True, they have some “tricky” statuses that not everyone can decipher them correctly. On our website, we decided to explain the meanings of the most common of them. Bookmark us if you haven't already. Today we will talk about such status as Arrived at destination country, which means you can read a little lower.
However, before I continue, I would like to show you a couple more news on random topics. For example, what does Morok mean, how to understand the expression At the dawn, what is a Swedish family, what does Uber mean, etc.
So let's continue What does Arrived at the destination country mean??

Arrived at destination country- means that your parcel was delivered to an international location postal exchange in your country for subsequent export/import transactions

Many buyers are very worried that their status does not change for several days, i.e., as it was " Arrived at destination country", it has remained the same for a week now. If you bought USB cable for a dollar, then it’s not particularly annoying, but if a video card costs 800 dollars, then goosebumps are already walking through your body, and your hair is starting to stand on end.

What's really going on? A cargo plane delivered bags of parcels and parcels from China or another intermediate country, and now they are waiting in the wings somewhere in the bowels of the Russian Post, awaiting import. You've probably noticed that some time passes between export and import, starting from a few days and ending with weeks or even months (oh, that Russian post office). Do you really think that the plane has been in the air all this time? In fact, your product is either in the country where you bought it, or where the plane arrived, or maybe both, for a couple of weeks in a row.
The point is that not everything postal services show airline statuses. This is done so that they are not subject to claims for delays in parcels. That is why your parcel has already been in the Russian Federation for three weeks, and import there hasn't been one yet.

From here we conclude that you should not tear your hair in one place, just sit and wait. For example, I order often, and there were practically no losses. The most expensive purchase is a video card for 50,000 rubles, which I ordered in Germany. I also bought a lot of tools, also quite expensive, they all arrived, but I really had to be nervous, it took a long time statuses haven't changed. The longest order, these are special spikes, walking on ice, bought last year on 11/11, and arrived in March of this year. In short, don't worry, the likelihood that your package will be lost is minimal. You just have to wait patiently.
I wish you that all the ordered items arrive to you safe and sound!

After reading this article, you learned What does Arrived at the destination country mean?, and now you can imagine “what it costs” in this mail system. We'll talk about other statuses next time if I'm not lazy.

Transportation canceled- this is the status in tracking an order on Aliexpress, which indicates the cancellation of the process of delivering the parcel to the recipient. This entry indicates a problem with the transportation of the order, and customer intervention is required to resolve it.

Typically, the status “shipment cancelled, Order has been canceled” appears after the entry “Waiting for pick up” or “Waiting for pickup by the carrier” in the parcel tracking information. The last mentioned status indicates that the carrier is waiting for the sender to transfer the order to him for further delivery.

What does the status mean – Transportation canceled

Each shipment, according to the rules trading platform Aliexpress must have a trackable track number. To reduce the waiting time for buyers to ship orders, sellers use the service of many shipping companies, which allows you to create an electronic delivery request and reserve a track number for each package. Next, sellers send the tracking number to the buyer and confirm shipment. Each of these packages has the status “Awaiting collection by the carrier” until the seller transfers the orders to the carrier.

Sometimes it happens that the seller does not transfer the order to the carrier within the prescribed period, and therefore the electronic application is automatically canceled. Therefore, the track number receives the status “Transportation cancelled”.

Most likely, this happens when the seller has accumulated too many unshipped orders. And in the process of preparing for transfer to the carrier, he lost sight of one or more parcels. Quite often, such situations occur during large-scale sales on Aliexpress.

Please note that the service for creating an electronic delivery request and reserving track numbers is available through such delivery methods as Aliexpress Saver Shipping, Aliexpress Standard Shipping and Aliexpress Premium Shipping. Other carrier companies on Aliexpress also have a similar service.

It is known that China Post also provides similar opportunities for sellers for shipments - China Post Registered Air Mail. The only difference is that the Chinese state postal operator only has the status “Logistics order created,” which is not automatically canceled if the seller does not transfer the parcel to the carrier. This is written in more detail in the corresponding article, the link to which is located in the previous sentence.

What the status does not mean – Transportation canceled

Finding themselves in this situation, many buyers make incorrect conclusions about the reasons for what happened. That is why they are taking the wrong actions to solve the problem of transportation cancellations.

Most often, buyers mistakenly think that the reason for the delivery cancellation was:

1. Problems with customs clearance parcels. In this case, buyers rush to open a dispute and indicate the reason for the proceedings - “Problems with customs.” In reality, the Transportation canceled status on Aliexpress has nothing to do with the passage customs control. Having rushed to open a dispute, the buyer may be faced with the fact that the administration of the trading platform will close it.
2. Problems with the transport service. Some buyers wait until the “Transportation Canceled” status changes to “Returned to Sender” before opening a dispute and starting proceedings with the seller. Unfortunately, this will not happen, and the buyer is wasting his time.
3. Aliexpress order has been cancelled. The cancellation can be attributed to both the seller and the administration of the trading platform. Buyers expect that due to order cancellation, the money for the goods will soon be automatically returned to the account from which the payment was made. However, the “Delivery Canceled” status in parcel tracking does not mean the cancellation of the order itself on AliExpress. It is a mistake to think that the money will be automatically returned without the buyer's intervention.

What to do if transportation is cancelled?

Having understood the reasons for the appearance of the Transportation canceled status on Aliexpress, you need to take the right steps to solve the problem.

1. Contact the seller and ask why the package was never delivered to the carrier. We remind you that all dialogues on AliExpress must take place on English language. Please expect 7-10 days for a response if the buyer protection period for your order allows you to wait. Try to solve the problem personally with the seller, and only then think about the dispute.
2. If the seller ignored your request or the correspondence process failed to resolve the problem, you must open a dispute. When opening a case, indicate “Problem” - “Problem with product delivery” -> “No tracking information”.
3. In the event that the protection period has already expired, but 15 days have not yet passed from this moment, you can open a dispute for the reason “A problem that has arisen” - “Problem with the delivery of goods” -> “Order protection has already expired, but the parcel is still on the way” .
4. Attach to the dispute evidence that the parcel was not transferred by the seller to the carrier. If the dialogue with the seller did not produce results, refer to the fact that the seller refused to solve an obvious problem provoked by him. Take a screenshot of the tracking page and add it to the “Upload evidence” section.
5. Wait for the seller's response in the dispute. If he rejects your offer to refund the full cost of the order, and does not solve the problem with the parcel, do not close the dispute. Expect the dispute to escalate and the Aliexpress administration to join the proceedings.

We advise you not to panic in this situation, but to do everything as described above. If you choose the right reason for the dispute, attach evidence and correspondence with the seller, you significantly increase your chances of winning.

Too many buyers are indifferent to current rules AliExpress. Remember that by violating the rules of the trading platform (for example, by opening a dispute for an invalid reason or threatening the seller in correspondence), you risk having your account blocked.

Impulsive and thoughtless actions can lead to an undesirable turn of events. If you still have questions about the “Transportation cancelled” status on Aliexpress, you can leave them in the comments to this publication.