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Degree (qualification)– Bachelor
Program type: Academic bachelor's degree
Program profile: Entertainment Service Management
Types of professional activities: research, organizational and managerial, service.
Training period- 4 years.
Form of study– full-time
Currently, the service sector is one of the dynamically developing sectors of the world economy. The main task of modern service is to study the needs of clients, since it is the client who today decides which goods or services will be in demand in the market. The area of professional activity of bachelors in the field of training 43.03.01 “Service” includes service processes that ensure the provision of services to consumers in entertainment industry organizations.
Graduates will be able to work as administrators, consultants, and specialists in working with commercial and corporate clients in any service sector organizations.
Direction 43.03.01 “Service” prepares practically universal specialists who are equally well versed in both business and the psychology of relationships, which guarantees the future specialist social mobility and allows him to easily comprehend the specifics of related specialties and professions.
Description of the main educational program
Students in this direction study economic disciplines in depth - marketing and management, the basics of entrepreneurial activity. Students also study disciplines aimed at developing organizational and management skills, become familiar with the basics of advertising and promotion of goods and services, learn to build client relationships, and diagnose service objects. As part of the psychological block, students study professional ethics and etiquette, service activities, and conflict management. Great importance is also attached to classical humanities education - the study of the foundations of history, philosophy, religion, psychology and sociology.
For this area, a combination of traditional and innovative teaching technologies is provided, including those developing skills in teamwork, interpersonal communication, decision making, leadership skills (conducting group discussions and projects, analyzing business situations, conducting role-playing games, trainings), teaching disciplines in the form of original courses according to programs compiled on the basis of research results from scientific schools of the university. The use of online seminars is widely used in the educational process.
Educational standards, curricula and discipline programs are posted on the official website of the university in the sections:
In order to study modern relevant technologies in the service sector, students of the direction have the opportunity to undergo internships in the following enterprises and organizations of the republic:
Bachelor in the field of study 43.03.01 “Service” is prepared to solve professional problems in accordance with the selected main and additional types of professional activities:
Form of study– correspondence;
Training period– 3.5 years;
Level of previous education– SPO and HPO;
Previous education profile- doesn't matter.
Students of the direction 43.03.01 “Service” take part in the Annual Scientific Student Conference and other scientific events held in our republic:
The graduating department in the direction 43.03.01 “Service” is the Department of Cultural Studies and Management in Culture.
Teachers of the department conduct active scientific and methodological work and constantly improve their qualifications.
The only corresponding member of the Russian Academy of Sciences in our republic, Doctor of Historical Sciences Napolskikh V.V., who is a recognized world authority in the field of Finno-Ugric mythology and linguistics, works at the department.
In the educational process, students have the opportunity to use the resources of the Web portal of the integrated information and analytical system.
The Department of Cultural Studies and Management in Culture cooperates in the scientific and educational sphere with the Udmurt Institute of Language and Literature of the Ural Branch of the Russian Academy of Sciences and the Udmurt branch of the Institute of Philosophy and Law of the Ural Branch of the Russian Academy of Sciences.
Telephone: (3412) 916–210, 916–035
Fax machine: (3412) 916–211
Address: 426034, Izhevsk, st. Universitetskaya, 1, building 4, room 517
VKontakte page.
Most of the country's population works in the service and trade sectors. And certainly the entire sector of the economy is puzzled by the problems of identifying the needs of potential clients.
For organizations involved in trading various types of products or services, identifying the needs of the population is a priority activity.
What is it for? This is necessary to attract customers and, accordingly, increase sales volumes.
Service is precisely the area that studies customer needs.
Specialty “Service” description: the educational institution involves “cultivating” an ordinary student into a qualified specialist in this field. Professional activity in the service sector requires a high intellectual level of employees and a wide range of knowledge in many areas.
Service graduates have different directions. The direction “Socio-cultural service”, the specialty “Automotive service” or “Information service” are all branches of the same thing, but only highly specialized. In any case, graduates should have an excellent understanding of economics, market relations and law, which makes them multidisciplinary specialists.
When entering a higher educational institution for the specialty “Service”, the results of the unified state exam in mathematics, Russian language and social studies will be required.
As a rule, the minimum acceptable score for each subject is an average of 45 points. However, each university sets its own limits for the passing score.
The number of budget and paid places is also completely different.
Since 2015, a new classification of specialties was adopted, according to which the specialty “Service” received the code 43.03.01 (bachelor’s degree) and 43.04.01 (master’s degree).
The college provides an opportunity to obtain the specialty “Hotel Service Manager”. Specialty code 42.02.11.
In Russia, certain training periods are established for the specialty “Service”.
As an additional education, the specialty “Service” can be studied remotely.
Admission options and deadlines should be viewed on the official websites of universities. They set their own procedures and conditions for enrollment in distance learning programs.
If a graduate of the 11th grade enters a higher education institution, then after graduating from the university, he will have a bachelor's degree. The duration of study in this case will be 4 years.
At the same time, the holder of a bachelor's degree can also obtain a master's degree. But this will take another 2 years.
A graduate of 11th grade after school has the right to enter college to receive secondary vocational education and will study for 1 year and 10 months.
A 9th grade graduate will be asked to study for 2 years and 10 months. All this data is correct for full-time education.
You can also enroll in the service specialty by correspondence at both a university and a college. In this case, the duration of training will be increased by 1 year.
A service specialist is multifaceted. The versatility of the Service specialty is explained by the wide range of possible activities. A graduate of this specialty will be able to find himself in absolutely any field where there are clients and customers. These could be hotel services, information systems, tourism, trade, banking or economics services.
“Service” has no boundaries, which is why some universities graduate more highly specialized specialists. So, many universities have, for example, specialties
Students studying in this specialty study in depth marketing and management, market relations and economic disciplines. During the training, they are introduced to information systems, since employees in the service sector are required to understand the operation of software in the enterprise.
Students study disciplines aimed at developing organizational and management abilities. They must know the basics of advertising and promotion of services and goods in the economic sphere. Depending on the area of study, for example, highly specialized disciplines will be introduced into the curriculum.
Thus, the specialty service in transport (43.01.06) is accompanied by subjects studying safety technologies on different types of transport and relevant legal documents, risks and insurance in the field of transport support and transportation, etc.
The “Automotive Service” specialty is designed to study all aspects of the activities of an automobile service, and this includes legal support, regulations, and much more.
At the same time, a separate role is given to psychological sciences, since a specialist in the service sector must understand clients and identify the needs of the population for the successful operation of the company in which he will subsequently work.
Pre-graduation practice involves working in organizations. Students are employed as interns in a company as assistant managers or administrators. Often, the place of industrial practice becomes a kind of start-up in the career of a future graduate.
After completing an internship in an organization, a student can remain to work there. But this happens only if the management of this organization noticed the student’s merits, his efficiency and excellent analytical skills. If desired, you can also undergo practical training at the department as a laboratory assistant.
Almost every city has a university that graduates specialists in the service sector. The country's leading universities are the Russian State Institute of Tourism and Service, the Russian Academy of National Economy and Public Administration under the President of the Russian Federation and some other universities.
Universities specializing in service:
Specialty service in Moscow:
It is much easier to enroll in a college or technical school than in a university, but you don’t have to choose from a large number of service areas. Colleges offer mainly the vocational education specialty “Hotel Services”. In Moscow, these are the Tsaritsino Hotel Management College No. 37, the Small Business College No. 48 and many others.
Colleges of specialty service:
Applicants choosing a service specialty, even at the selection stage, ask themselves the question: “Who should I work with?”
Since the “Service” specialty is universal, there are plenty of options for finding a job. You can start your career in any company that is at least somehow related to service activities.
These could be organizations in the field of fashion and design, transport organizations, organizations in the hotel and restaurant business, or even beauty salons. Graduates begin as administrators or customer service managers.
Often they immediately become an HR manager. And in the future everything will depend only on desire, experience, knowledge and ability to communicate with people.
You might be interested in:
Source: http://www.proprof.ru/stati/qualification/o-specialnostyah/specialnost-servis
In 2003, a new specialty was opened at the MAI at the Department of Technological Design and Quality Management of the Faculty of Aviation Engineering "Service"(specialization "Car service").
Since 2011 MAI in specialty "Service" switched to a training system Bachelor Master.
The standard duration of full-time education is 4 years, and part-time education is 5 years. Bachelor's qualification.
The area of professional activity of the bachelor includes service processes that ensure the provision of services to the consumer in a system of agreed conditions and client relationships.
The object of professional activity of a bachelor in service is:
· consumers (individual or corporate clients), their needs;
· service processes;
· methods of diagnostics, modeling and development of tangible and intangible service objects;
· tangible and intangible systems of service processes;
A Bachelor of Service must be prepared to perform the following activities:
· service;
· production and technological;
· organizational and managerial;
· scientific research.
Upon completion of training and successful defense of the thesis, a state diploma.
The state educational standard in the field of preparation “Service” was approved by the Ministry of Education and Science of the Russian Federation on November 18, 2009.
The mandatory minimum content of the bachelor's educational program in the field of "Service" includes:
q Humanitarian, social and economic cycle
q Mathematical and natural science cycle
Basic part
· Mathematics
· Computer science
Ecology
Variable part
· Theoretical mechanics
· Electrical engineering
· Basics of hydraulics
q Professional cycle
Basic part
Serviceology
· Service activities
· Psychodiagnostics
· Psychological workshop
· Professional ethics and etiquette
· Information technology in service
· Service management
· Marketing in the service
· Fundamentals of Entrepreneurship
· Organization and planning of the activities of service enterprises
· Metrology, standardization and certification
· Life safety
Variable part
Total Quality Management
· Computer graphics
· Materials Science
· Technology of construction materials
Material resistance
· Machine parts
· Fundamentals of heat engineering
· Operating materials
· Examination and diagnostics of service facilities and systems
· Computer-aided design system in the service
Disciplines of the student's choice
· Introduction to the specialty
o Basics of service activities
· Theory and structure of the car
o Theory and structure of the vessel
· Vehicle maintenance and repair
o Maintenance and repair of boats and yachts
· Automotive technology
o Shipbuilding technology
Car repair technology
o Ship repair technology
· Organization of car service
o Organization of service for boats and yachts
· Monitoring the technical condition of vehicles
o Monitoring the technical condition of boats and yachts
· Technological processes in car service
o Technological processes in the service
Teachers from the department “Technological Design and Quality Management” with the participation of specialists from other departments of the Moscow Aviation Institute, aviation enterprises (MAPO named after.
Dementyev), the automotive (NAMI, JSC GAZ, AvtoVAZ) industry of Russia and the German company ZF Getribe GMBH - a world leader in the production of automatic transmissions, as well as a number of leading enterprises specializing in the field of maintenance and repair of small-tonnage fleets.
Students undergo production (technological) internships in the scientific, educational and production centers of the Moscow Aviation Institute.
All full-time students are given a deferment from military conscription.
The training of students at the Faculty of Military Education is carried out under a contract.
Training is provided on a paid basis.
Source: https://mai.ru/education/avia/104_spec430301/
» Secondary vocational » Hotel service
02/43/11. Qualification: manager
We offer you to get your desired specialty remotely! The specialty of hotel service is one of the most promising. The hotel business is actively developing both in Russia and abroad. Do you want to make money on upcoming international events in Russia? Then forget the question of which college to go to and apply to college for the specialty of Hotel Services.
What does a hotel administrator do? The administrator is the head of the hotel staff, the chief assistant to the manager.
His responsibilities include monitoring the check-in and check-out of guests, payments and communication with clients. The main thing for an administrator is to be stress-resistant.
And all professional skills can be acquired in Moscow colleges by enrolling in hotel service after 9th grade.
How much does a hotel administrator earn? From 25 to 40 thousand rubles. Your salary will depend on the level of the hotel where you get a job.
Hotels of 3-star level and above want to see administrators with professional education and work experience among their ranks. Don't worry yourself about which college to go to or where to get experience.
Learn remotely and earn experience!
What does a human resources manager do in a hotel? Remember the phrase: “personnel decide everything”? In a hotel it is more relevant than ever. The image of the hotel depends on the efficient and timely work of the staff.
A hotel HR manager recruits employees, draws up work schedules, and resolves conflict situations with clients.
Future HR managers should place greater emphasis on studying disciplines related to office management in a hotel service college.
How much does a hotel HR manager earn? From 20 to 50 thousand rubles. The specialty Hotel service assumes that to obtain the desired position you must have work experience. Therefore, the main answer to the question: “which college should I go to?” should be: “the one that gives more experience!” Distance college is ideal in this regard.
What does a travel agency manager do? Finding a job as a manager of a travel agency will be easier. Simply because much more of them are required.
The manager of a travel company is involved in selecting tours for clients, preparing documents for traveling abroad, and consulting tourists on a wide variety of issues.
You can safely try your hand at this work during your studies, the main thing is to choose a Moscow college after the 9th grade with a convenient distance learning schedule.
How much does a travel agency manager earn? From 20 to 70 thousand rubles. The manager of a travel company determines his own salary, because in addition to the fixed salary, he receives a percentage of the tours sold. Your salary will depend on your knowledge and skills. Choose a hotel service college with a high level of knowledge!
Secondary vocational education from 12,500 rubles/semester 3 years 6 months. - 4 years 6 months. State accreditation
Admission after 9th and 11th grades
Secondary vocational education - 14,000 rubles/semester 2 years 10 months. – 3 years 10 months. State accreditation
Admission after 9th and 11th grades
Secondary vocational education - from 10,000 rubles/semester 2 years 10 months. – 3 years 10 months. State accreditation
Admission after 9th and 11th grades
Secondary vocational education from 10,400 rubles/semester 2 years. 10 months - 3 years, 10 months. State accreditation
Admission after 9th and 11th grades
Bachelor's degree RUB 17,000/semester Online learning 3.5 - 4.5 years State accreditation
Admission after: 11th grade, school, college, university
Bachelor's degree RUB 15,000/semester Online learning 3.6 - 4.6 years State accreditation
Admission after: 11th grade, school, college, university
Bachelor's degree RUB 15,000/semester Online learning 3.5-4.5 years State accreditation
Admission after: 11th grade, school, college, university
Bachelor's degree from RUB 13,000/semester Electronic learning Case study 3.6 - 4.10 years State accreditation
Admission after: 11th grade, school, college, university
The most common entrance exams:
Work in the service is quite complex, but at the same time it allows you to get incomparable pleasure from the ability to guess the wishes of clients and successfully fulfill them. During the learning process, students become universal specialists who can run their own business, deal with organizational issues, financial affairs and at the same time have an excellent understanding of the psychology of relationships. The development of services in our country makes it easy to find a good, interesting job. Highly qualified specialists will always be in demand abroad, especially in those countries where the service is developed at the highest level.
Admission to a higher education institution to study service requires successfully passing three exams, which in most universities are accepted in the form of Unified State Examination results.
The core exam is in mathematics, the second mandatory exam is the Russian language. The next exam may vary depending on the university. Most often, the choice is made between history, social studies, computer science and ICT. Some universities require passing an additional exam in a foreign language.
While studying service, students study the structure of service, taking into account the characteristics of natural and social factors, get acquainted with the types of service activities and learn about the classification of services, consider how service is organized in a particular area, learn methods of studying demand from consumers, study marketing and management, methods of promoting services, paying attention to the ethical and aesthetic components of professional activity.
The most common bachelor's training profiles in this specialty are:
The most famous educational institutions that graduate bachelors in the specialty 43.03.01 “Service”:
Most universities offer several forms of education for students, including full-time, part-time and part-time forms, each of which provides a duration of study of 4 years, 4 years and 6 months, 5 years, respectively. You can continue your studies in this specialty in a master's program, thereby providing yourself with excellent prerequisites for finding an interesting and well-paid job.
Training in service activities involves the study of standard disciplines provided for any undergraduate degree, including economics, history, sociology, philosophy, cultural studies, foreign languages, etc.
In addition, special attention is paid to specialized disciplines, which make it possible to prepare a highly qualified specialist who is fluent in his profession.
These disciplines include the following:
Based on the training results, the service specialist must have the following knowledge and skills:
The place of work of a service specialist largely depends on his training profile.
However, the position in all organizations sounds the same - customer service manager, service specialist, administrator, etc. As a bachelor's career progresses, he may hold the position of facility manager, public relations specialist, or working with corporate and major clients.
Holding any of the above positions, a specialist must provide clients with the opportunity to receive high-quality services in their field. In other words, a service specialist organizes the activities of a company providing services, works on the formation and development of a client base, attracts new clients through various events and offers, and monitors the quality of the services provided.
Most often, university graduates with a bachelor's degree work in restaurants, hotels, beauty salons, hairdressers, car service centers and various consumer services. The starting salary in this area is 25,000 rubles, but it can be increased due to a percentage of the number of attracted clients or due to a number of other bonuses.
Bachelors in this area are prepared for service, production, technological, and organizational and managerial professional activities. Students are taught:
With a bachelor's degree, specialists work as administrators in shopping and entertainment complexes, restaurants, beauty salons and other establishments in the service sector. Graduates who are fluent in public speaking can work as teachers in educational institutions. Some find their calling in the profession of a tour guide. Other bachelors get jobs as assistant secretary or manager. They can start their career growth from the position of a commercial agent. As the qualifications and level of knowledge improve, a bachelor can apply for the post of leader of a group of commercial agents.