DPD reception points. DPD (DPD) - transport company - reviews

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1. Service DPD Russia track the parcel makes it possible to find out all the details of transportation, find out current status cargo, number of pieces, delivery option, date of acceptance of shipment, date of receipt, physical weight, volume, recipient, etc.

2. The service provides Express delivery and Classic delivery. Cargo insurance is carried out in the amount of its declared value and in accordance with the requirements of DPD in Russia. For valuable cargo, insurance is prerequisite sending. TO valuable cargo include, in particular, mobile phones, laptops. The insurance rate is 0.2% of the declared value of the cargo.

3. This is an expedited type of service: packages and parcels are processed as a priority. The company guarantees delivery by 12:00 or 15:00 to 26 cities of the country. If the agreed terms were violated, the company declares a refund of the premium that was paid for the express mode.

Available in formats.
Doors are doors.
DPD terminal – recipient doors.

For this mode, there are restrictions on the weight of one piece - 31.5 kg. And dimensions: the sum of the sides of the place should not exceed 2 m, while no side should be more than 1 m. The client can insure the cargo, receive delivery confirmation by phone or email. The sender can receive with the carrier documents for the goods signed by the recipient.

4. This mode adds another format: the goods are picked up directly from the sender and delivered to the terminal in the destination city. The service claims that it will pick up or deliver cargo weighing up to 31.5 kg to any floor (with the elevator working). Weight restrictions in DPD CLASSIC: 1000 kg, dimensions – 120 x 100 cm. Height – 180 cm. The load must be installed on a pallet and secured.

DPD CLASSIC Parsel mode applies to small parcels. Delivery is possible on weekdays until 20:00, as well as on Saturdays. Additional services are similar to the express mode. In addition, you can order delivery of goods to shopping mall, its loading and unloading. Insurance for an amount above RUB 2,000. will cost 0.3%.

5. The country is divided into zones. The cost consists of the base tariff, VAT, fuel surcharge and shipment assessment. Delivery of 30 kg in the largest – 2nd zone – costs about 400 rubles.

Express mode will be more expensive by 30% for delivery up to 12 hours, by 20% - up to 15 hours. In DPD CLASSIC Parsel mode, one tariff applies, regardless of the zone. The tariff matrix is ​​available on the service website.

6. Between cities where DPD terminals are located, the delivery time does not exceed 5 days (if the item was handed over for dispatch no later than 12 noon). To other settlements that are listed on the service website, delivery can take 10 days. The shipment received at the terminal is stored for free for three days. After this period, a penalty of 20 rubles is charged for each day. If the cargo is not claimed within a calendar month, it is considered lost. It is possible to conclude an agreement on the responsible storage of cargo in a DPD warehouse for a period of no more than 1 month.

The service also offers delivery of goods to outlets according to a schedule agreed upon by both parties, in bulk or individually. Service department employees will hand over and accept the goods and provide the necessary documents.

7. Interactive calculator. After entering the settlements (the list is located in the drop-down menu), the date of the expected shipment and its mode, dimensions, weight of the shipment, the service reports the exact cost of the service and the time period for its execution.
The fact of dispatch is documented in the form of a consignment note. Its unique number, consisting of a number series and 3 Latin letters at the end, allows you to monitor the stages of cargo movement online.
The service makes it possible to generate and print invoices for shipped goods, which saves time when transferring the shipment. Delay in processing and loading of a shipment for more than 1 hour leads to payment for the next hour in the amount of 150 UAH.
My DPD Personal Area client – ​​provides access to the history of relations with the service: detailed statistics, invoices, invoices, templates and address book.
Confirmation of delivery by SMS message or email on the day of delivery. Toll free numbers help desk will help you choose the best one profitable option

8. sending a parcel or cargo.
The order can be placed by phone, fax, directly by courier or online.
The company is ready to accept payment for the service not only from the counterparty, but also from a third party.
DPD Russia declares its readiness to work with clients on individual terms.

9. Information about services and products is provided in formats that allow you to easily download or print them. One test free shipment of up to 25 kg to any point in the country is offered in CLASSIC mode. provides for receipt of the shipment by an authorized person at the terminal or at the door. The basis may be a seal or a power of attorney. The person named in the power of attorney must identify himself with the document recorded in it.

The individual shall present any valid document proving his identity. More complex situations are discussed over the phone with service department employees.

10. The conditions are set out in the Appendix to the service agreement. Contains a list of prohibited items and packaging requirements. DPD Russia may require you to open the packaged cargo. In case of refusal, the cargo will not be accepted for transportation.

If the first attempt to deliver the item to the recipient's door is unsuccessful, the carrier will re-delivery free of charge.

Success stories

Employees are the main value of DPD in Russia. We are proud that many have worked for the company for five, ten, fifteen or more years. Almost half of those who currently occupy leadership positions are employees who grew up within the company.

DPD has options for both horizontal and vertical career growth; face-to-face and distance learning, trainings and seminars. Thanks to a wide network of regional branches, you can change your location without changing your employer.

Success stories2

Success stories3

With 25 years of experience in Russian market express delivery and logistics, DPD in Russia offers full complex transport and logistics services.

DPD in Russia delivers cargo and parcels to more than 13,000 destinations in Russia, Kazakhstan, Belarus, Kyrgyzstan, Armenia, and offers reliable and efficient international delivery, serving 220 countries and territories around the world. About 2,000 highly qualified employees in Russia ensure timely and reliable delivery of parcels and cargo.

Success stories4

With 25 years of experience in the Russian express delivery and logistics market, DPD in Russia offers a full range of transport and logistics services.

DPD in Russia delivers cargo and parcels to more than 13,000 destinations in Russia, Kazakhstan, Belarus, Kyrgyzstan, Armenia, and offers reliable and efficient international delivery, serving 220 countries and territories around the world. About 2,000 highly qualified employees in Russia ensure timely and reliable delivery of parcels and cargo.

Success stories5

With 25 years of experience in the Russian express delivery and logistics market, DPD in Russia offers a full range of transport and logistics services.

DPD in Russia delivers cargo and parcels to more than 13,000 destinations in Russia, Kazakhstan, Belarus, Kyrgyzstan, Armenia, and offers reliable and efficient international delivery, serving 220 countries and territories around the world. About 2,000 highly qualified employees in Russia ensure timely and reliable delivery of parcels and cargo.

IN modern world many companies or individuals it is necessary to send or receive various cargoes, and sending by mail has long been no longer considered reliable and profitable. Transport and logistics DPD company– one of the few that you can completely trust. It has been operating on the Russian market alone for almost a quarter of a century, and the preliminary results during its operation are absolutely positive. DPD branded offices in the Moscow region are visited daily by hundreds of people who need to send a small parcel or large cargo and who trust this company.

This company can safely be called customer-oriented, because the main objective The goal that employees set for themselves is not just to deliver the cargo to its destination, but also to fully satisfy all the client’s needs that depend on them. It is this willingness to overcome all difficulties with ease that attracts clients, and many of them happily become regulars. Residents of the Moscow region Noginsk, Krasnogorsk, Domodedovo, Yegoryevsk, Odintsovo, Serpukhov and other cities in the Moscow region have long calculated that the tariffs of this company are among the most affordable.

DPD international delivery parcels is considered one of the leading express delivery services. The presence of an advanced network of courier delivery of any cargo to almost all countries has made the company one of the leading in the world.

In Russia, DPD positions itself as an international provider and today is one of the leading companies among express delivery services.

Delivery to the door of your home is carried out at the level of world standards, and cargo transportation is carried out throughout Russia and most other countries of the world.

In our country there is a large number of various courier delivery services that ensure delivery of any cargo in the shortest possible time, without the use of Russian Post. But, unfortunately, our compatriots do not have the right to choose a delivery service when, for example, a person makes a purchase via the Internet, all because each store cooperates with a specific cargo delivery company. But, for example, the Russian version of Aliexpress Tmall is used to deliver parcels, serving its partners DPD.

Courier delivery service DPD works at 40 different countries, including: China, USA, Russia. We can say that this is a professional delivery service that has been operating all over the world for more than 20 years.

Every day, about 2 million parcels are sent to 300,000 thousand people, serviced by more than 1,500 employees. The DPD brand has established itself as a high-quality service.

How to track the parcel's path

The lgl company provides high-quality delivery, flexible schedules, taking into account the time of each client and the specifics of the business. The company solves everything necessary questions for the delivery of goods, will take on all the problems of organizing and protecting the cargo. You can easily find out where your package is by using the postal ID.

To do this, you only need to know the track number of your cargo. The track number is an individual code that is assigned to each parcel, which contains Latin numbers and letters. Usually the parcel numbers are indicated on the order page, but sometimes the seller can tell you it in private messages or in a comment to the order.

DPD has a large number of different services for online verification of the location of your purchase. If you regularly use the company's services, you must create an account. Registration on the site takes just a couple of clicks. You just need to fill out the fields. Write your first and last name - this is the main thing, but as for other information, it is not necessary to fill it out.

You can track your parcel on the official DPD website completely free of charge, anywhere in the world, since the company has its own mobile app. Thanks to the function of automatic notifications that arrive in the event of a change in the location of the parcel to your email or in the form of SMS to your mobile phone.

If you use the services of a transport company quite rarely, then in order to check the status of your parcel you do not need to register on the site. To do this, you need to enter your number in the tracking column. mobile phone and the tracking column will appear on the main screen almost immediately. In addition, tracking is possible not only by the parcel number, but also by the store order invoice number, through the extended tracking option.

Reviews

Julia, Moscow, 25 years old:
I was not familiar with the DPD company until recently. But literally two years ago I moved to a small town where there are quite a few delivery services, or rather only two. Until recently, I thought that Russian Post was hell in all cities, but this is not true at all. But as they say, everything is learned by comparison. Not only did the DPD delivery service not deliver my order, but they also completely ignored my messages and requests. I actually didn't intend to write a review about this service, but they just pissed me off with their attitude towards people. Do not order anything from this service if you want to receive your product and not lose money.

Irina, Orel, 28 years old:
A year ago, I ordered sneakers for myself from the Sportmaster online store, because I had accumulated a lot of bonuses and I decided to spend them. I chose DPD as the delivery service, which I regretted many times. My purchase was never delivered, although I assured that in 4 days the courier would bring my sneakers to my apartment door. I will never deal with this company again, and I will avoid the word DPD. Of course, I don’t discourage anyone from ordering parcels from this service, but I won’t deal with these deceivers anymore, because it’s like playing roulette.

Appola, Kursk, 37 years old:
DPD is just a quiet horror. They were supposed to deliver my purchase on Saturday from 9 am to 6 pm, and I sat like crazy all day and waited for the courier to arrive. Already at seven o’clock I receive a text message that I won’t be able to deliver them today, because there were problems with the courier, and the delivery was postponed exactly 2 days, that is, to Monday at the same time. As a result, it turned out that I myself went to pick up the parcel on Tuesday, since they were not able to deliver the goods to the recipient even on deadline. This is the first time I have encountered such a situation - this is simply a terrible service.

Christina, Omsk, 36 years old:
I ordered myself a blender from an online store and decided to choose DPD service delivery. The delivery date was set for July 7th. On the day of delivery, in the afternoon I received an SMS saying that delivery was postponed to the 10th, to say that I was shocked is an understatement. I think, okay, anything can happen, and now on the 10th, again at 4 o’clock in the afternoon, I receive an SMS with the same content and write that the parcel will be delivered tomorrow. And then it immediately became clear to me that this is not a global delivery service, but a “sharashkin’s office” that is simply fooling honest people.

Victoria, Tomsk, 31 years old:
I was disappointed when I used the services of the DPD delivery company, they deceive me, constantly postpone delivery dates, and in the end I have to go pick up the purchase myself. My parcel from Penza to Moscow has been going for 10 days, I have repeatedly called and complained to the operator from whom I learned that my parcel had been lying at the dispatch point all this time. I'm just shocked, from now on I will always avoid this service.

You can receive your parcel at any delivery point or post office of the DPD delivery service in your city. To choose the most convenient option for you, go to the service website. By entering the name of your settlement, you will receive a list of all delivery points, their addresses and telephone numbers, as well as operating hours and rules for receiving parcels at each individual point. You will also be offered a map to help you find the best route to your pickup point.

Important information for the recipient of parcels at the DPD collection point

• To receive the parcel you need an identification document (passport, driver's license, military ID).
• The parcel is delivered only to the person indicated in the documents.
• Inspection of the attachment (opening the parcel) and fitting are NOT PROVIDED.

Extending the shelf life of parcels

The standard storage period for parcels at DPD is 4 business days from the expected delivery date. When your order arrives at the location, you will receive a notification in the form of an SMS message or a phone call.

If for some reason you cannot pick up your parcel on time, its storage period can be extended free of charge.You can extend your parcel on the delivery service website or by calling hotline 8-800-555-45-85

If the period has not been extended, a fine will be charged for subsequent storage - 3-5 rubles per kilogram of weight.

Refusal and return

• Upon receipt of the parcel, before paying, inspect the packaging for damage, having first signed the delivery note at the opening point.
• If a discrepancy is detected, you have the right to refuse the parcel. Please note that opening the parcel and trying it on is not provided.