1. General provisions
1. This job description defines functional responsibilities, rights and responsibilities of an assistant sales manager.
2. An assistant sales manager falls into the category of technical executives.
3. The assistant sales manager is appointed to the position and dismissed from the position as established by the current labor legislation order by order of the director of the enterprise on the proposal of the head of the sales department and with the agreement of the sales manager.
4. Relationships by position:

1. Assistant Sales Manager Qualifications:

1. Documents regulating the activities of an assistant sales manager

3.1 External documents:

Legislative and regulations related to the work being performed.

3.2 Internal documents:

Charter of the enterprise, Orders and instructions of the director of the enterprise (head of the sales department, sales manager); Regulations on the sales department, Job description Assistant Sales Manager, Internal Rules labor regulations.

1. Job responsibilities of an assistant sales manager

Assistant Sales Manager:

4.1. Under the guidance of a sales manager, performs work on organizing and creating a network for selling goods.

4.2. Collects information about the demand for goods, the reasons for its changes (increase, decrease).

4.3. Searches for buyers (wholesale and retail trade enterprises, other intermediaries, etc.) and establishes business contacts.

4.4. Establishes contacts with clients (groups of clients) on behalf of the sales manager.

4.5. Negotiates with clients on the terms of sale of goods and provision of related services.

4.6. Develops pre-contractual documentation.

4.7. Concludes contracts (purchase and sale, supplies, etc.) on behalf of the enterprise.

4.8. Organizes the delivery or shipment of goods to customers under concluded contracts.

4.9. Controls payment by customers for goods under concluded contracts.

4.10. Monitors compliance with deadlines for fulfilling contract terms.

4.11. Collects information from buyers:

— on the requirements for the quality characteristics of goods (service life, rules of use, packaging, etc.);

— on requirements for after-sales service of goods;

— on the volume and pace of sales of goods to end consumers.

4.12. Keeps records of customer claims regarding the execution of concluded contracts.

4.13. Identifies the causes of violations of contract terms and takes measures to eliminate and prevent them.

4.14. Participates in activities to create demand for goods ( promotions, presentations, fairs, exhibitions, etc.).

4.15. Collects information about customers and ensures its entry into electronic databases data.

4.16. Prepares reports on the work done, as well as analytical reports, certificates on behalf of the sales manager.

4.17. Performs official assignments of the sales manager in functional areas.

1. Rights of an assistant sales manager

The Assistant Sales Manager has the right to:

5.1. Get acquainted with the documents defining his rights and responsibilities for his position, criteria for assessing the quality of performance job responsibilities.

5.2. Request personally or on behalf of the immediate supervisor from heads of departments of the enterprise and specialists information and documents necessary to perform his job duties.

5.3. Submit proposals for improvement of work related to the responsibilities provided for in these instructions for consideration by management.

5.4. Require the management of the trading enterprise to provide organizational and technical conditions and prepare the established documents necessary for the performance of official duties.

1. Responsibilities of the Assistant Sales Manager

Assistant Sales Manageris responsible:

6.1. For improper performance or failure to fulfill one’s job duties as provided for in this job description - within the limits determined by the current labor legislation of Ukraine.

6.2. For offenses committed in the course of carrying out their activities - within the limits determined by the current administrative, criminal and civil legislation of Ukraine.

6.3. For causing material damage- within the limits determined by the current labor and civil legislation of Ukraine.

1. Working conditions for an assistant sales manager

The working hours of the assistant sales manager are determined in accordance with the internal labor regulations established in the enterprise.

1. Terms of payment

The terms of remuneration for the assistant sales manager are determined in accordance with the Regulations on remuneration of personnel.

1. Final provisions
1. This Job Description is drawn up in two copies, one of which is kept by the Company, the other- from the employee.
2. Tasks, Responsibilities, Rights and Responsibilities can be clarified in accordance with changes in the Structure, Tasks and Functions structural unit and workplace.
3. Changes and additions to this Job Description are made by order general director enterprises.

He is a kind of “right hand” of the manager, helps him in professional activity. The specificity of this work is that, despite the obvious disadvantages in the form of heavy physical and psychological stress, there are also significant advantages. The latter include the opportunity to learn from experience, as well as career growth in the future.

What is the position of assistant manager?

Responsibilities this employee can be almost anything - depending on what kind of manager he is an assistant, and what type of company he works for. However, it is still possible, as for, to highlight the main range of responsibilities. Most often, this is market research and analysis, generating requests to suppliers, creating a database and its periodic monitoring, as well as assistance in drawing up contracts and monitoring the implementation of the points described in them. The assistant may be asked to help create reports and organize various types of orders.

The standard schedule is five days. Conducted free seminars and trainings. Regarding the level wages, then the assistant manager receives from 10,000 to 20,000 rubles.

What are the requirements for an assistant manager?

Depending on the place of work, different education may be required: secondary, higher or higher specialized. You may well need knowledge in economics, psychology or trade. Knowledge of a foreign language is sometimes necessary. As for work experience, the situation is the same as with education: it may not be needed at all, for example, to work as an assistant, but sometimes you won’t be able to get a job without it. Computer knowledge is useful for an assistant at any company. Among the personal qualities that are welcomed are sociability, determination, initiative, learning ability, willingness to develop, attentiveness, and responsibility.

Of course, being an assistant is not an easy job and involves a lot of workload. However, the opportunity for career growth and the experience gained can help in good employment in the future. In addition, it is not difficult to get a job as an assistant, because the range of his activities is quite wide.

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12.09.2013

12.09.2013

12.09.2013

I. General provisions

1. An assistant sales manager belongs to the category of technical executives.

2. A person who has

(higher; secondary)

professional (economic) education, management training, work experience

specialty no less

(1 year; 3 years; 5 years, etc.)

3. An assistant sales manager should know:
3.1. Laws and regulatory legal documents regulating the implementation of entrepreneurial and commercial activities.
3.2. Market economy, entrepreneurship and the basics of doing business.
3.3. Market conditions.
3.4. Assortment, classification, characteristics and purpose of goods.
3.5. Pricing procedure, wholesale and retail prices for goods.
3.6. Fundamentals of management theory, macro- and microeconomics, business administration.
3.7. The procedure for commercial terms of agreements, contracts, contracts.
3.8. Psychology and principles of sales.
3.9. Ethics of business communication.
3.10. Rules for establishing business contacts.
3.11. Fundamentals of sociology, psychology and labor motivation.
3.12. Methods of information processing using modern technical means of communication and communications, computers.
3.13. Foreign language.
3.14. ______________________________________________

4. Appointment to the position of assistant (assistant) sales manager and dismissal from the position is made by order of the head of the enterprise upon the recommendation of ___________________________________________________________

5. The assistant sales manager reports directly to the sales manager.
6. During the absence of the assistant sales manager (business trip, vacation, illness, etc.), his duties are performed by a person appointed to in the prescribed manner. This person acquires the corresponding rights and bears responsibility for improper performance of the duties assigned to him.
7. ____________________________________________________

II. Job responsibilities

Assistant Sales Manager:
1. Under the guidance of a sales manager, performs work on organizing and creating a network for selling goods.
2. Collects information about the demand for goods, the reasons for its change (increase, decrease).
3. Searches for buyers (wholesale and retail trade enterprises, other intermediaries, etc.) and establishes business contacts.
4. Establishes contacts with clients (group of clients) on behalf of the sales manager.
5. Negotiates with clients on the terms of sale of goods and provision of related services.
6. Develops pre-contractual documentation.
7. Concludes contracts (purchase and sale, supplies, etc.) on behalf of the enterprise.
8. Organizes the delivery or shipment of goods to customers under concluded contracts.
9. Controls payment by buyers for goods under concluded contracts.
10. Monitors compliance with deadlines for fulfilling the terms of contracts.
11. Collects information from buyers:
- on the requirements for the quality characteristics of goods (service life, rules of use, packaging, etc.);
- on the requirements for after-sales service of goods;
- on the volume and pace of sales of goods to end consumers.
12. Keeps records of buyers’ claims regarding the execution of concluded contracts.
13. Identifies the causes of violations of the terms of contracts, takes measures to eliminate and prevent them.
14. Participates in events to create demand for goods (advertising campaigns, presentations, fairs, exhibitions, etc.).
15. Collects information about customers and ensures its entry into electronic databases.
16. Prepares reports on the work done, as well as analytical reports, certificates on behalf of the sales manager.
17. Carry out official assignments of the sales manager in functional areas.
18. ______________________________________________

The Assistant Sales Manager has the right to:
1. Get acquainted with the documents defining his rights and responsibilities for his position, the criteria for assessing the quality of performance of official duties.
2. Request personally or on behalf of the immediate supervisor from the heads of departments of the enterprise and specialists information and documents necessary to fulfill his official duties.
3. Submit proposals for improvement of work related to the responsibilities provided for in these instructions for consideration by management.
4. Require the management of the trading enterprise to provide organizational and technical conditions and prepare the established documents necessary for the performance of official duties.
5. _______________________________________________

IV. Responsibility

The Assistant Sales Manager is responsible for:
1. For improper performance or failure to fulfill one’s job duties provided for in this job description - within the limits established by the current labor legislation of the Russian Federation.
2. For offenses committed in the course of their activities - within the limits established by the current administrative, criminal and civil legislation of the Russian Federation.
3. For causing material damage trading company- within the limits established by the current labor legislation of the Russian Federation.
4. ___________________________________________________

The main resource of any organization is its employees. They are the ones who contribute to the growth and prosperity of production. Competent bosses value their employees. Among other significant positions, the assistant manager especially stands out. The responsibilities and importance of which are difficult to overestimate. This is the right hand and main advisor, event organizer and meeting coordinator. Without a good assistant, it will be very difficult for a top manager to manage an enterprise.

Distinctive features and specifics of the assistant’s activities

There is no position that would be as contradictory and ambiguous in its requirements as an assistant manager. The responsibilities of employees engaged in this type of activity include quite a few items. Additionally, personal assistants are often confused with secretaries or office managers. Although these are similar, they are different types of activities.

Functional responsibilities of the assistant manager:

• Ensuring the boss's working day - scheduling, meetings, signing documents and business trips;
• providing a comfortable workplace for a top manager - taking care of the microclimate, cleanliness and comfort of the premises;
• working with the manager’s documents, in particular with incoming letters and calls;
• ensuring psychological comfort for superiors;
• conducting initial negotiations;
• translation;
• providing stationery management, etc.

This list is much broader than both secretarial and administrative duties. However, the specifics that an employee faces in the position “ personal assistant manager,” the responsibilities and nuances of the activity will be different for different employers.

It happens that this is mainly secretarial work. Or the assistant is solely occupied with ensuring the boss’s comfort and order. Some assistants are full-fledged deputies and have their own employees subordinate to them.

Professional requests of the employer for a candidate for the position of “assistant manager”, responsibilities and educational requirements

Requirements to basic education and work experience will differ depending on management's views. More often this vacancy considered as a starting point in a career. However, a serious top manager will look for a person with certain professional and life experience as an assistant.

The minimum requirement is a secondary specialized education related to administration or jurisprudence. In addition, employers expect the following professional qualities from applicants:

• ability to work in all office programs;
• high printing speed;
• literacy;
• knowledge of at least one foreign language, most often English;
• knowledge of the basics of programming and non-standard computer programs;
• ability to conduct office work and correspondence in accordance with regulatory requirements;
• knowledge of the basics of current legislation;
• competent, delivered speech.

These are the minimum requirements for an applicant for the position of “personal assistant to the manager.” Responsibilities may also be supplemented, depending on the scope of the organization. At some enterprises prerequisite Admission to such work is considered to include specialized or related education. Besides, a big plus additional business education or advanced training courses are considered.

Requirements for personal traits of an assistant

In addition to professional ones, assistants to top managers are required to meet a number of personal requirements. The specifics of the position of “assistant manager”, the duties and features of the work require a special character.

First of all, this:

• resistance to stress - after all, the assistant often has to be the first to bear the wrath of his superiors and listen to the dissatisfaction of his subordinates;
• multitasking – the ability to do several things at the same time – is the most valuable quality of a good assistant;
• positive thinking - without this character trait, an assistant manager will not be able to cope with additional responsibilities, because his activities often go beyond the scope of standard business cooperation;
• high learning ability – the desire to learn new things and thoroughly understand the work process should be present in every good assistant.

These are just the basic, basic character traits that every assistant manager needs for successful professional activity. But most importantly personal requirement– the temperament and behavioral characteristics of the boss and assistant should not be dissonant, but ideally complement each other.

General responsibilities of an assistant manager

The assistant works directly with the management of the organization, carrying out both personal assignments and professional responsibilities. They usually include:

• maintaining records of the manager, and in some cases the entire organization. At some enterprises, assistants manage the secretariat of the organization;
• coordination of management activities. Drawing up schedules for business meetings, reminding superiors about events and activities of various kinds;
• conducting correspondence on behalf of the organization;
• receiving and redistributing incoming telephone calls;
• providing the manager with all necessary information upon request.

Additional responsibilities of an assistant to the head of an organization

A personal assistant to an executive with additional responsibilities and functions is the most common vacancy for this field of activity. Most often, management is looking for a fairly multifaceted employee capable of expanding responsibilities.

The most common additional responsibilities are:

• translation from a foreign language, including during negotiations. Management cannot always fully trust third-party workers, and here knowledge of at least English is very useful;
• organizing trips for the manager and accompanying him on trips. Such activities assume that the assistant will take care of all everyday aspects: movement, ordering a taxi and hotel, organizing meals and paperwork;
• accompanying superiors to protocol events;
• household services.

This list is far from complete. Most often, it is quite difficult to unambiguously answer the question of what are the responsibilities of an assistant manager? This activity is very diverse. Each boss makes his own demands, the main thing is to ensure that they are all within the law.

Personal assistant working hours

One of the main features of this activity is the dependence of the employee’s working hours on management. Of course, the standard work day is eight hours. In fact, assistants compare their regime with their superiors.

This “blurring” of working hours, and the need to always maintain contact with management, often discourages graduates from these vacancies. In fact, you have to work no more than in any other place. It’s just that time for rest and work becomes inconsistent.

Job Description for Assistant Manager

The structure of the position of “assistant manager”, responsibilities, requirements for education and work experience must be specified in the job description. This is a document that ensures transparency of management requirements and easy control over the performance of employee duties.

The job description is normative in nature and mandatory. This document describes all the intricacies of the work of an assistant manager. This is practically a guide to action. The document includes not only duties, but also rights, responsibilities and features of resolving labor disputes.

Due to the specific nature of the activity of an assistant manager, special attention must be paid to the preparation of his job description. It is imperative to specify the specifics of the job, the nuances of organizing work and rest time, and compensation for overtime.

It is necessary to distinguish the job description of an assistant from the same document for the position of “assistant project manager”. The latter's duties are often temporary, like the work itself.

In addition, the job description should clearly state the title of the position. Most often they indicate “secretary”, “referent secretary”, “direction manager”. Please ensure that this entry complies with current regulations and was relevant.

What to include in an executive assistant resume

The position of a personal assistant is an excellent start to a graduate’s career. Thus, you can get your first job and get an incomparable professional experience. However, even for applicants with experience this vacancy may seem interesting. Especially if you are planning to change your field of activity.

Knowing the main responsibilities of an assistant manager, it is not difficult to create a resume. This document assumes that you have read the theoretical part of the question and are ready to get to work. Carefully study the requirements for the applicant and start writing the text.

Data that must be indicated in the resume for the position of “assistant” or “personal assistant to the manager”:

1. Full name, surname and patronymic, in the resume for foreign company Only the first two are acceptable.
2. Family status. This is a mandatory item - the position of an assistant often involves long working hours. You need to be sure that such a schedule will not negatively affect family responsibilities.
3. Education. Listed in chronological order. If you are still studying, be sure to make a note of how long it will take to complete. Often employers take on final year students as assistants, with subsequent career advancement. Here, indicate your knowledge of a foreign language and your level of proficiency.
4. Experience. Point from the last one. If there isn't one yet, please list yours. volunteer projects, participation in social activities or professional organizations, educational practices and other suitable activities. If you cannot provide anything, take a reference from the graduating department and write that you are ready to provide it.
5. Personal characteristics. Give yourself the most honest assessment possible. Describe your character from the point of view of classical psychology and be sure to note your strengths and weaknesses.
6. Additional information. Here you should write why the employer should choose you over other applicants. Also, be sure to include additional skills, such as having a driver's license. Also at this point it will be useful to write about the availability additional education, advanced training courses, business education.
7. Contacts. Leave as many ways as possible to contact you: cell phone and home phone, address Email, Skype, link to page in social network. Provide only current information.

A properly written resume will not go unnoticed by the employer.

Responsibilities of the assistant department head

Typically, job seekers are looking for a job as a personal assistant to an executive. But it’s easier to start advancing in this career niche with the position of “assistant head of the sales department.” The responsibilities of this employee are not so extensive, but the experience and prospects are incomparably greater.

The main difference between assistant department heads is their more specific and narrowly focused activities. They perform work related to a specific area of ​​production or management. This experience is invaluable for further career advancement.

The responsibilities of an assistant department manager include everything the same as those of the head of an enterprise. But there is also a special specificity:

• the need to thoroughly know the essence of the production, management or trading process of the unit;
• contact with assistants from other departments and the assistant to the general director;
• maintain department-specific documentation.

Career prospects for a personal assistant

Young people see this position as the start of a career. However, you need to differentiate what kind of promotion you want. Horizontal or vertical? On this enterprise, or is this just the opening line in a future resume? The strategy for further action depends on the answers to these questions.

Management values ​​good assistants, and this, unfortunately, reflects poorly on them. career growth. The boss does not want to let go of the ideal employee, agrees to increase the salary and gives additional benefits - this is an option for a horizontal career. Most common among personal assistants.

The easiest way to advance your career in a particular organization is from the position of assistant to the head of a department. Such positions are often hired with the prospect of getting to know the employee better and training him. If you want a vertical career, then this is your path.

The position of assistant manager is not noticeable to the outside eye, but is very significant for the organization. A competent assistant can improve the performance of management and thereby provide more profit to the enterprise.

Personal assistant to an executive is a profession that is currently in high demand. This is primarily due to the development market economy, because in conditions of fierce competition financial condition any company depends on correct and timely management decisions. The success of a director largely depends on the skills, business management skills and personal qualities. An assistant director, whose responsibilities vary widely from banal office matters to operational decisions, will become an indispensable employee, the “right hand” of the boss, and most importantly, a guarantor of completing assigned tasks on time .

Personal qualities of an assistant

When choosing a “right hand,” the company director often pays attention not to education, but to personal ones. Most likely, preference will be given to a person with less rich experience, but with a similar opinion, than a specialist with excellent recommendations, but different life beliefs. An assistant manager, whose responsibilities are almost impossible to formulate, must have the ability to read minds and determine the mood of the boss at first glance. Complete all tasks, regardless of specifics - these can be assignments of a personal nature. If you always take everything personally, then this is not the job for you. The assistant manager should not pay attention to the boss's dissatisfaction and breakdowns. The assistant must be dedicated and loyal to his superiors. His work, in addition to monetary remuneration, is motivated by a single goal - increasing the well-being and competitiveness of the company as a whole. An assistant manager, whose duties include negotiating and concluding contracts in the absence of the company's chief executive, is to some extent the face of the company. It is by this that competitors judge the state of affairs, and clients and partners make decisions about cooperation.

Job functions

So, if you intend to become a personal assistant, you should familiarize yourself with the scope of activity and the list of tasks that an executive assistant performs on a daily basis. His responsibilities, as already mentioned, range from executive functions to deputy ones.

• scheduling and drawing up a work schedule for upcoming tasks and meetings of the manager;
• reminders about planned meetings, upcoming trips, organizing events and business lunches;
• control and planning of business trips: booking tickets, hotel reservations, translator work;
• maintaining documentation and organizational aspects to rationalize the workplace.

Substitute responsibilities include:

• search for necessary information, prompt resolution of emerging issues, control over the work of structural units;
• if necessary, representing the company and the boss at business meetings.

In a given company, the range of responsibilities may vary depending on the specifics of the company and personal

Prospects

Employees highly qualified that perform these functions are highly valued. Most often, office managers, secretaries, and department heads who have earned an excellent reputation during their service and have outgrown their responsibilities become personal assistants. Some employees view the position of personal assistant as a starting point for career advancement. In the future, experience and knowledge of the company’s structure, areas of its activities, specialization, as well as negotiation skills open up broad prospects. Experienced and distinguished employees can occupy higher positions, which is their highest goal and main dream.